SlideShare una empresa de Scribd logo
1 de 76
Need Satisfaction Demonstrations
and Presentations
Professional Presentation
Techniques for Entrepreneurs
Professional Presentation Skills
Presentation Skills are the “sizzle” in the steak
Professional Presentation Skills
Presentation Skills are the “sizzle” in the steak.
“Earn the right” to ask for the order.
Professional Presentation Skills
Presentation Skills are the “sizzle” in the steak.
“Earn the right” to ask for the order.
Show that you understand their needs.
Professional Presentation Skills
Presentation Skills are the “sizzle” in the steak.
“Earn the right” to ask for the order.
Show that you understand their needs.
Shows them that you recognize their problems.
Professional Presentation Skills
Presentation Skills are the “sizzle” in the steak.
“Earn the right” to ask for the order.
Show that you understand their needs.
Shows them that you recognize their problems.
Shows that you empathize with their situation.
Professional Presentation Skills
Presentation Skills are the “sizzle” in the steak.
“Earn the right” to ask for the order.
Show that you understand their needs.
Shows them that you recognize their problems.
Shows that you empathize with their situation.
Demonstrates how your product or service
 meets their needs.
Professional Presentation Skills
Presentation Skills are the “sizzle” in the steak.
“Earn the right” to ask for the order.
Show that you understand their needs.
Shows them that you recognize their problems.
Shows that you empathize with their situation.
Demonstrates how your product or service
 meets their needs.
Emphasizes the unique features and benefits of
 your product or service.
Planning and Preparation
Planning The Presentation
Professional Presentations are based on the
 following;
Planning The Presentation
Professional Presentations are based on the
  following;
1) Thorough knowledge of your product or
    service
Planning The Presentation
Professional Presentations are based on the
  following;
1) Thorough knowledge of your product or
    service.
2) Thorough Knowledge of your competitor’s
    product or service.
Planning The Presentation
Professional Presentations are based on the
  following;
1) Thorough knowledge of your product or
    service.
2) Thorough Knowledge of your competitor’s
    product or service.
3) A knowledge of this specific customer’s needs.
Planning The Presentation
Professional Presentations are based on the
  following;
1) Thorough knowledge of your product or
    service.
2) Thorough Knowledge of your competitor’s
    product or service.
3) A knowledge of this specific customer’s needs.
4) Effective use of Professional Presentation
    Skills.
Preparing for the Presentation
Preparing for the Presentation or
Demonstration
Preparation begins at your office or home.
Preparing for the Presentation or
Demonstration
Preparation begins at your office or home.
Organize your content to identify and address
 specific need areas.
Preparing for the Presentation or
Demonstration
Preparation begins at your office or home.
Organize your content to identify and address
 specific need areas.
Rehearse your presentation with someone in
 your office or home.
Preparing for the Presentation or
Demonstration
Preparation begins at your office or home.
Organize your content to identify and address
 specific need areas.
Rehearse your presentation with someone in
 your office or home.
Prepare any equipment, projectors, laptops or
 handouts to be used in the presentation in
 advance!!!!!
Preparing for the Presentation or
Demonstration
Preparation begins at your office or home.
Organize your content to identify and address
 specific need areas.
Rehearse your presentation with someone in
 your office or home.
Prepare any equipment, projectors, laptops or
 handouts to be used in the presentation in
 advance!!!!!
Create a presentation/demonstration kit.
Preparing a Presentation or Demonstration Kit
The Presentation/Demonstration Kit
• Includes any and all materials you will need to
  make an effective presentation.
The Presentation/Demonstration Kit
• Includes any and all materials you will need to
  make an effective presentation.
• Includes all pertinent literature.
The Presentation/Demonstration Kit
• Includes any and all materials you will need to
  make an effective presentation.
• Includes all pertinent literature.
• Includes an introductory letter describing your
  company, products and services.
The Presentation/Demonstration Kit
• Includes any and all materials you will need to
  make an effective presentation.
• Includes all pertinent literature.
• Includes an introductory letter describing your
  company, products and services.
• Includes Proof Sources.
The Presentation/Demonstration Kit
• Includes any and all materials you will need to
  make an effective presentation.
• Includes all pertinent literature.
• Includes an introductory letter describing your
  company, products and services.
• Includes Proof Sources.
• Includes Testimonial Letters.
The Presentation/Demonstration Kit
• Includes any and all materials you will need to
  make an effective presentation.
• Includes all pertinent literature.
• Includes an introductory letter describing your
  company, products and services.
• Includes Proof Sources.
• Includes Testimonial Letters.
• Includes Pricing and order forms.
The Presentation/Demonstration Kit
• Includes any and all materials you will need to
  make an effective presentation.
• Includes all pertinent literature.
• Includes an introductory letter describing your
  company, products and services.
• Includes Proof Sources.
• Includes Testimonial Letters.
• Includes Pricing and order forms.
• Includes Warranty Information.
The Presentation/Demonstration Kit
• Includes any and all materials you will need to
  make an effective presentation.
• Includes all pertinent literature.
• Includes an introductory letter describing your
  company, products and services.
• Includes Proof Sources.
• Includes Testimonial Letters.
• Includes Pricing and order forms.
• Includes Warranty Information.
• Documents compliance to Government
  Regulations when relevant.
Giving Effective Presentations or Demonstrations
Step By Step Professional Presentations
Giving Effective Presentations
• Introduce yourself to all parties present and
  explain the purpose of your presentation.
Giving Effective Presentations
• Introduce yourself to all parties present and
  explain the purpose of your presentation.
• Summarize the prospect’s needs.
Giving Effective Presentations
• Introduce yourself to all parties present and
  explain the purpose of your presentation.
• Summarize the prospect’s needs.
• Confirm your understanding.
Giving Effective Presentations
• Introduce yourself to all parties present and
  explain the purpose of your presentation.
• Summarize the prospect’s needs.
• Confirm your understanding.
• Ask an open question to uncover any additional
  needs.
Giving Effective Presentations
• Introduce yourself to all parties present and
  explain the purpose of your presentation.
• Summarize the prospect’s needs.
• Confirm your understanding.
• Ask an open question to uncover any additional
  needs.
• Present Features and benefits that meet the
  customer’s needs.
Summarize the Needs before you
start to present!

   Why?
Summarizing The Prospect’s Needs
• Confirms your understanding of the prospect’s
  needs.
Summarizing The Prospect’s Needs
• Confirms your understanding of the prospect’s
  needs.
• Prevents you from discussing things that are
  unimportant to your client.
Summarizing The Prospect’s Needs
• Confirms your understanding of the prospect’s
  needs.
• Prevents you from discussing things that are
  unimportant to your client.
• Affirms to the client that you heard what they
  said.
Summarizing The Prospect’s Needs
• Confirms your understanding of the prospect’s
  needs.
• Prevents you from discussing things that are
  unimportant to your client.
• Affirms to the client that you heard what they
  said.
• Provides an opportunity to clear up any
  misunderstandings prior to your presentation.
Summarizing The Prospect’s Needs
• Confirms your understanding of the prospect’s
  needs.
• Prevents you from discussing things that are
  unimportant to your client.
• Affirms to the client that you heard what they
  said.
• Provides an opportunity to clear up any
  misunderstandings prior to your presentation.
• Uncovers need areas not previously discussed.
Step by Step Format.
The Summary of Needs
1. Briefly Restate the Customer’s needs (As you
   understand them)
The Summary of Needs
1. Briefly Restate the Customer’s needs (As you
   understand them).
2. Ask a closed (yes/no) question to confirm your
   understanding.
The Summary of Needs
1. Briefly Restate the Customer’s needs (As you
   understand them).
2. Ask a closed (yes/no) question to confirm your
   understanding.
3. Ask an open question to find any additional
   need areas.
I prepared in advance for this, so how am I supposed to fit new
needs into the presentation?
Helpful Hints on how to prepare your need areas.
Common Areas of Need
• There are SIX basic factors that customers
  consider before justifying a change.
Common Areas of Need
• There are SIX basic factors that customers
  consider before justifying a change.
• What are they???
Six Basic Factors to Consider before
making a change.
• ALL features and benefits of ANY product or
  service will fit into one of the following six
  categories,
Professional Presentation Need Areas
Professional Presentation Need Areas
Professional Presentation Need Areas
Professional Presentation Need Areas
Professional Presentation Need Areas
Professional Presentation Need Areas
Exercise
• Go back to your features & benefits list for your
  product or service and decide which need area
  that they fit into.
• Take 5 minutes to do this.
• Be prepared to discuss the results with the
  group.
• A Feature is a characteristic of your product or
  service.
• A Benefit shows the value of the feature to the
  client (So What?!)
Need Satisfaction Demonstration or
Presentation.
Need Satisfaction Demonstration or
Presentation.
Need Satisfaction Demonstration or
Presentation.
Need Satisfaction Demonstration or
Presentation.
Need Satisfaction Demonstration or
Presentation.
Need Satisfaction Demonstration or
Presentation.
Need Satisfaction Demonstration or
Presentation.
CLOSE THE DEAL!!!
Professional Presentation Skills
Now What?
After The Close
Review
Economy
Thank You for Your Attention

Más contenido relacionado

Similar a Need satisfaction demonstrations and presentations

Empowering You to Empower Them: The Ultimate Guide to Creating a Strong and E...
Empowering You to Empower Them: The Ultimate Guide to Creating a Strong and E...Empowering You to Empower Them: The Ultimate Guide to Creating a Strong and E...
Empowering You to Empower Them: The Ultimate Guide to Creating a Strong and E...Aggregage
 
Event Host Proposal PowerPoint Presentation Slides
Event Host Proposal PowerPoint Presentation SlidesEvent Host Proposal PowerPoint Presentation Slides
Event Host Proposal PowerPoint Presentation SlidesSlideTeam
 
How to ace an interview using a portfolio
How to ace an interview using a portfolio  How to ace an interview using a portfolio
How to ace an interview using a portfolio Jack Molisani
 
IT BA Pre Sale Consulting
IT BA Pre Sale ConsultingIT BA Pre Sale Consulting
IT BA Pre Sale Consultingbizpresenter
 
Group project presenting_marketing_plan_fall_2013
Group project presenting_marketing_plan_fall_2013Group project presenting_marketing_plan_fall_2013
Group project presenting_marketing_plan_fall_2013D. Patricia LaRochelle
 
Simple Guidelines to Business Plan
Simple Guidelines to Business PlanSimple Guidelines to Business Plan
Simple Guidelines to Business PlanJulia Orsa
 
How to write_an_impactful_cv
How to write_an_impactful_cvHow to write_an_impactful_cv
How to write_an_impactful_cvRobert Kokai
 
Speaker Proposal Template PowerPoint Presentation Slides
Speaker Proposal Template PowerPoint Presentation SlidesSpeaker Proposal Template PowerPoint Presentation Slides
Speaker Proposal Template PowerPoint Presentation SlidesSlideTeam
 
NASSCOM Design4India Design Storm: Inside out of Industrial Design & Engineer...
NASSCOM Design4India Design Storm: Inside out of Industrial Design & Engineer...NASSCOM Design4India Design Storm: Inside out of Industrial Design & Engineer...
NASSCOM Design4India Design Storm: Inside out of Industrial Design & Engineer...NASSCOM Design4India
 
Sister School Session 8. Build my business plan
Sister School Session 8. Build my business planSister School Session 8. Build my business plan
Sister School Session 8. Build my business planLaurenWilby
 
Chapter 5 Notes
Chapter 5 NotesChapter 5 Notes
Chapter 5 NotesGulledgeE
 
BUSN170GPPPTT.pptx
BUSN170GPPPTT.pptxBUSN170GPPPTT.pptx
BUSN170GPPPTT.pptxMattMarino13
 
Business Model Canvas and How to validate the idea
Business Model Canvas and How to validate the ideaBusiness Model Canvas and How to validate the idea
Business Model Canvas and How to validate the ideaardiansarach
 
Guide to Building a Pitch Deck
Guide to Building a Pitch Deck Guide to Building a Pitch Deck
Guide to Building a Pitch Deck Regina Bernal
 
How To Write A Business Proposal - The Ultimate Guide
How To Write A Business Proposal - The Ultimate GuideHow To Write A Business Proposal - The Ultimate Guide
How To Write A Business Proposal - The Ultimate GuideFit Small Business
 
Training Overview
Training OverviewTraining Overview
Training OverviewBarryMHurst
 
How to become a conference circuit superstar
How to become a conference circuit superstarHow to become a conference circuit superstar
How to become a conference circuit superstarEric Tachibana
 
Business Communication-I.pptx
Business Communication-I.pptxBusiness Communication-I.pptx
Business Communication-I.pptxProf. Ruchi Patel
 

Similar a Need satisfaction demonstrations and presentations (20)

Empowering You to Empower Them: The Ultimate Guide to Creating a Strong and E...
Empowering You to Empower Them: The Ultimate Guide to Creating a Strong and E...Empowering You to Empower Them: The Ultimate Guide to Creating a Strong and E...
Empowering You to Empower Them: The Ultimate Guide to Creating a Strong and E...
 
Event Host Proposal PowerPoint Presentation Slides
Event Host Proposal PowerPoint Presentation SlidesEvent Host Proposal PowerPoint Presentation Slides
Event Host Proposal PowerPoint Presentation Slides
 
How to ace an interview using a portfolio
How to ace an interview using a portfolio  How to ace an interview using a portfolio
How to ace an interview using a portfolio
 
IT BA Pre Sale Consulting
IT BA Pre Sale ConsultingIT BA Pre Sale Consulting
IT BA Pre Sale Consulting
 
Group project presenting_marketing_plan_fall_2013
Group project presenting_marketing_plan_fall_2013Group project presenting_marketing_plan_fall_2013
Group project presenting_marketing_plan_fall_2013
 
Simple Guidelines to Business Plan
Simple Guidelines to Business PlanSimple Guidelines to Business Plan
Simple Guidelines to Business Plan
 
How to write_an_impactful_cv
How to write_an_impactful_cvHow to write_an_impactful_cv
How to write_an_impactful_cv
 
Speaker Proposal Template PowerPoint Presentation Slides
Speaker Proposal Template PowerPoint Presentation SlidesSpeaker Proposal Template PowerPoint Presentation Slides
Speaker Proposal Template PowerPoint Presentation Slides
 
NASSCOM Design4India Design Storm: Inside out of Industrial Design & Engineer...
NASSCOM Design4India Design Storm: Inside out of Industrial Design & Engineer...NASSCOM Design4India Design Storm: Inside out of Industrial Design & Engineer...
NASSCOM Design4India Design Storm: Inside out of Industrial Design & Engineer...
 
Sister School Session 8. Build my business plan
Sister School Session 8. Build my business planSister School Session 8. Build my business plan
Sister School Session 8. Build my business plan
 
Chapter 5 Notes
Chapter 5 NotesChapter 5 Notes
Chapter 5 Notes
 
BUSN170GPPPTT.pptx
BUSN170GPPPTT.pptxBUSN170GPPPTT.pptx
BUSN170GPPPTT.pptx
 
Business Model Canvas and How to validate the idea
Business Model Canvas and How to validate the ideaBusiness Model Canvas and How to validate the idea
Business Model Canvas and How to validate the idea
 
Client proposition presentation liberty
Client proposition presentation libertyClient proposition presentation liberty
Client proposition presentation liberty
 
Guide to Building a Pitch Deck
Guide to Building a Pitch Deck Guide to Building a Pitch Deck
Guide to Building a Pitch Deck
 
How To Write A Business Proposal - The Ultimate Guide
How To Write A Business Proposal - The Ultimate GuideHow To Write A Business Proposal - The Ultimate Guide
How To Write A Business Proposal - The Ultimate Guide
 
client presentation
client presentationclient presentation
client presentation
 
Training Overview
Training OverviewTraining Overview
Training Overview
 
How to become a conference circuit superstar
How to become a conference circuit superstarHow to become a conference circuit superstar
How to become a conference circuit superstar
 
Business Communication-I.pptx
Business Communication-I.pptxBusiness Communication-I.pptx
Business Communication-I.pptx
 

Más de Richard Lindfield

Jan 21 2017 deportation list
Jan 21 2017 deportation listJan 21 2017 deportation list
Jan 21 2017 deportation listRichard Lindfield
 
Writing an executive summary
Writing an executive summaryWriting an executive summary
Writing an executive summaryRichard Lindfield
 
Need satisfaction demonstrations and presentations
Need satisfaction demonstrations and presentationsNeed satisfaction demonstrations and presentations
Need satisfaction demonstrations and presentationsRichard Lindfield
 
Business plan writing power point
Business plan writing power pointBusiness plan writing power point
Business plan writing power pointRichard Lindfield
 

Más de Richard Lindfield (6)

Jan 21 2017 deportation list
Jan 21 2017 deportation listJan 21 2017 deportation list
Jan 21 2017 deportation list
 
18 holes at ledgeview
18 holes at ledgeview18 holes at ledgeview
18 holes at ledgeview
 
Writing an executive summary
Writing an executive summaryWriting an executive summary
Writing an executive summary
 
Need satisfaction demonstrations and presentations
Need satisfaction demonstrations and presentationsNeed satisfaction demonstrations and presentations
Need satisfaction demonstrations and presentations
 
Business plan writing power point
Business plan writing power pointBusiness plan writing power point
Business plan writing power point
 
Effective communication
Effective communicationEffective communication
Effective communication
 

Need satisfaction demonstrations and presentations

  • 1. Need Satisfaction Demonstrations and Presentations Professional Presentation Techniques for Entrepreneurs
  • 2. Professional Presentation Skills Presentation Skills are the “sizzle” in the steak
  • 3. Professional Presentation Skills Presentation Skills are the “sizzle” in the steak. “Earn the right” to ask for the order.
  • 4. Professional Presentation Skills Presentation Skills are the “sizzle” in the steak. “Earn the right” to ask for the order. Show that you understand their needs.
  • 5. Professional Presentation Skills Presentation Skills are the “sizzle” in the steak. “Earn the right” to ask for the order. Show that you understand their needs. Shows them that you recognize their problems.
  • 6. Professional Presentation Skills Presentation Skills are the “sizzle” in the steak. “Earn the right” to ask for the order. Show that you understand their needs. Shows them that you recognize their problems. Shows that you empathize with their situation.
  • 7. Professional Presentation Skills Presentation Skills are the “sizzle” in the steak. “Earn the right” to ask for the order. Show that you understand their needs. Shows them that you recognize their problems. Shows that you empathize with their situation. Demonstrates how your product or service meets their needs.
  • 8. Professional Presentation Skills Presentation Skills are the “sizzle” in the steak. “Earn the right” to ask for the order. Show that you understand their needs. Shows them that you recognize their problems. Shows that you empathize with their situation. Demonstrates how your product or service meets their needs. Emphasizes the unique features and benefits of your product or service.
  • 10. Planning The Presentation Professional Presentations are based on the following;
  • 11. Planning The Presentation Professional Presentations are based on the following; 1) Thorough knowledge of your product or service
  • 12. Planning The Presentation Professional Presentations are based on the following; 1) Thorough knowledge of your product or service. 2) Thorough Knowledge of your competitor’s product or service.
  • 13. Planning The Presentation Professional Presentations are based on the following; 1) Thorough knowledge of your product or service. 2) Thorough Knowledge of your competitor’s product or service. 3) A knowledge of this specific customer’s needs.
  • 14. Planning The Presentation Professional Presentations are based on the following; 1) Thorough knowledge of your product or service. 2) Thorough Knowledge of your competitor’s product or service. 3) A knowledge of this specific customer’s needs. 4) Effective use of Professional Presentation Skills.
  • 15. Preparing for the Presentation
  • 16. Preparing for the Presentation or Demonstration Preparation begins at your office or home.
  • 17. Preparing for the Presentation or Demonstration Preparation begins at your office or home. Organize your content to identify and address specific need areas.
  • 18. Preparing for the Presentation or Demonstration Preparation begins at your office or home. Organize your content to identify and address specific need areas. Rehearse your presentation with someone in your office or home.
  • 19. Preparing for the Presentation or Demonstration Preparation begins at your office or home. Organize your content to identify and address specific need areas. Rehearse your presentation with someone in your office or home. Prepare any equipment, projectors, laptops or handouts to be used in the presentation in advance!!!!!
  • 20. Preparing for the Presentation or Demonstration Preparation begins at your office or home. Organize your content to identify and address specific need areas. Rehearse your presentation with someone in your office or home. Prepare any equipment, projectors, laptops or handouts to be used in the presentation in advance!!!!! Create a presentation/demonstration kit.
  • 21. Preparing a Presentation or Demonstration Kit
  • 22. The Presentation/Demonstration Kit • Includes any and all materials you will need to make an effective presentation.
  • 23. The Presentation/Demonstration Kit • Includes any and all materials you will need to make an effective presentation. • Includes all pertinent literature.
  • 24. The Presentation/Demonstration Kit • Includes any and all materials you will need to make an effective presentation. • Includes all pertinent literature. • Includes an introductory letter describing your company, products and services.
  • 25. The Presentation/Demonstration Kit • Includes any and all materials you will need to make an effective presentation. • Includes all pertinent literature. • Includes an introductory letter describing your company, products and services. • Includes Proof Sources.
  • 26. The Presentation/Demonstration Kit • Includes any and all materials you will need to make an effective presentation. • Includes all pertinent literature. • Includes an introductory letter describing your company, products and services. • Includes Proof Sources. • Includes Testimonial Letters.
  • 27. The Presentation/Demonstration Kit • Includes any and all materials you will need to make an effective presentation. • Includes all pertinent literature. • Includes an introductory letter describing your company, products and services. • Includes Proof Sources. • Includes Testimonial Letters. • Includes Pricing and order forms.
  • 28. The Presentation/Demonstration Kit • Includes any and all materials you will need to make an effective presentation. • Includes all pertinent literature. • Includes an introductory letter describing your company, products and services. • Includes Proof Sources. • Includes Testimonial Letters. • Includes Pricing and order forms. • Includes Warranty Information.
  • 29. The Presentation/Demonstration Kit • Includes any and all materials you will need to make an effective presentation. • Includes all pertinent literature. • Includes an introductory letter describing your company, products and services. • Includes Proof Sources. • Includes Testimonial Letters. • Includes Pricing and order forms. • Includes Warranty Information. • Documents compliance to Government Regulations when relevant.
  • 30. Giving Effective Presentations or Demonstrations Step By Step Professional Presentations
  • 31. Giving Effective Presentations • Introduce yourself to all parties present and explain the purpose of your presentation.
  • 32. Giving Effective Presentations • Introduce yourself to all parties present and explain the purpose of your presentation. • Summarize the prospect’s needs.
  • 33. Giving Effective Presentations • Introduce yourself to all parties present and explain the purpose of your presentation. • Summarize the prospect’s needs. • Confirm your understanding.
  • 34. Giving Effective Presentations • Introduce yourself to all parties present and explain the purpose of your presentation. • Summarize the prospect’s needs. • Confirm your understanding. • Ask an open question to uncover any additional needs.
  • 35. Giving Effective Presentations • Introduce yourself to all parties present and explain the purpose of your presentation. • Summarize the prospect’s needs. • Confirm your understanding. • Ask an open question to uncover any additional needs. • Present Features and benefits that meet the customer’s needs.
  • 36. Summarize the Needs before you start to present! Why?
  • 37. Summarizing The Prospect’s Needs • Confirms your understanding of the prospect’s needs.
  • 38. Summarizing The Prospect’s Needs • Confirms your understanding of the prospect’s needs. • Prevents you from discussing things that are unimportant to your client.
  • 39. Summarizing The Prospect’s Needs • Confirms your understanding of the prospect’s needs. • Prevents you from discussing things that are unimportant to your client. • Affirms to the client that you heard what they said.
  • 40. Summarizing The Prospect’s Needs • Confirms your understanding of the prospect’s needs. • Prevents you from discussing things that are unimportant to your client. • Affirms to the client that you heard what they said. • Provides an opportunity to clear up any misunderstandings prior to your presentation.
  • 41. Summarizing The Prospect’s Needs • Confirms your understanding of the prospect’s needs. • Prevents you from discussing things that are unimportant to your client. • Affirms to the client that you heard what they said. • Provides an opportunity to clear up any misunderstandings prior to your presentation. • Uncovers need areas not previously discussed.
  • 42. Step by Step Format.
  • 43. The Summary of Needs 1. Briefly Restate the Customer’s needs (As you understand them)
  • 44. The Summary of Needs 1. Briefly Restate the Customer’s needs (As you understand them). 2. Ask a closed (yes/no) question to confirm your understanding.
  • 45. The Summary of Needs 1. Briefly Restate the Customer’s needs (As you understand them). 2. Ask a closed (yes/no) question to confirm your understanding. 3. Ask an open question to find any additional need areas.
  • 46. I prepared in advance for this, so how am I supposed to fit new needs into the presentation?
  • 47. Helpful Hints on how to prepare your need areas.
  • 48. Common Areas of Need • There are SIX basic factors that customers consider before justifying a change.
  • 49. Common Areas of Need • There are SIX basic factors that customers consider before justifying a change. • What are they???
  • 50. Six Basic Factors to Consider before making a change. • ALL features and benefits of ANY product or service will fit into one of the following six categories,
  • 57. Exercise • Go back to your features & benefits list for your product or service and decide which need area that they fit into. • Take 5 minutes to do this. • Be prepared to discuss the results with the group. • A Feature is a characteristic of your product or service. • A Benefit shows the value of the feature to the client (So What?!)
  • 65.
  • 72.
  • 73.
  • 74.
  • 75.
  • 76. Thank You for Your Attention