A short presentation, on adopting staff engagement into the culture of a store and the fundamental change required in management approach.

1. Employee Engagement
“ A journey into lasting success ”

2. What is Employee Engagement?
Why is it important ?
Engaged employees are more customer focused
Engaged employees take less time off sick
Engaged employees care about the future of their company
Engaged employees are inspired to do their best
Employee engagement is about staff being included fully as a member of the team,
it is based on trust, communication both ways and where all employees have a
feeling of pride and loyalty towards their company and each other.

3. Management
are approachable and
available when
needed
Team work
Staff take time to get
to know each other
and work together to
achieve
Recognition
Create a culture of
praise and
acknowledgement
Vision
About the company
strategy, where it’s
come from and where
wants to be.
Communication
Employees are central
to the solution, they
must be involved,
listened to, and invited
to contribute.
Improved
Engagement
Engagement only
improves if there is a
culture change from the
Top down

4. A LEADER
● “We need…”
● Long term development
● Focuses on people
● Earns respect
● Encourages
● Gets involved
● Asks
MANAGEMENT
Most people quit because of their Boss not the job.
This applies across all levels of a company.
The BOSS
● “I want…”
● Short term results
● Focuses on task
● Demands respect
● Criticises
● Distances themselves
● Instructs

5. TEAM WORK
A Happy Workforce
socialising together can make you as happy at
work as when you are not.

6. RECOGNITION
● Fully acknowledge achievements
● Praise efforts
● Encourage change
● Provide honest well thought out feedback
● Build on strengths and support weaknesses
● Reward
● Look for opportunities to redeploy
● Empower others
Be People positive not
demanding & critical.

7. VISION
● Clear, Concise and compelling
● Good narrative
● Direction and Strategy
● Develop together
● Company values reflected in day to
day operation
“ Every member of the team should have a stake in the
company story. ”
Focus on practical solutions to delivering a
consistent message.
Build a culture which empowers ordinary people to
do things extraordinarily well

8. COMMUNICATION
Encourage open channels of communication - People always want to talk about
what’s working and what’s not within their company.
Keep things Simple - The easier the message is to be understood, the more
likely the adoption.
Focus on cooperation
Actively listen and demonstrate through feedback that staff views have
been taken into account
Ensure non verbal communication, such as behaviour and actions are inline with the message

9. “Take what you can influence, deliver the change, practise it in
your
daily operation and nurture the team culture”
MAKE A CHANGE
Note: Engagement is not about managing a team through rose
tinted glasses, all smiles and laughter. Neither is it about abdicating
responsibility.
People still need structure, routine, accountability and purpose.

10. OTHER FACTORS
QUALITY OF LIFE
● Job security
● Work/life balance
● Safety
● Minimise stressors
OPPORTUNITY
● Career progression
● Training
● Development
● Learning culture
WORK
● Flexible working
● Autonomy
● Empowered team
● Clear goals
PUT EMPLOYEE ENGAGEMENT AT THE CENTER OF EVERYTHING YOU DO
A team that is committed and has bought into following the mission statement, who are passionate about their work, ready
and willing to work together to deliver the best that they can. Is a team set to succeed.

11. THANKS FOR YOUR TIME
Please feel free to comment,
open discussion is welcome.
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Richard