Railroad Program Manager, Lean Six Sigma Master Black Belt

1. Richard H. Shults, Jr.
2391 Stoney Glen Drive Fleming Island, FL 32003 904.655.9286 rick.shults@alumni.ND.edu
Lean Six Sigma MBB —Senior Process Improvement/Program Manager
Versatile executive manager and GE trained and certifiedLean, Six Sigma Master Black Belt (LSS
MBB), recognized for20+yearsof sustainable solutionsandreliably meeting strategic objectives.
Accomplished at cultivatingteams and alliances, guiding strategic alignment, and driving
performance across a mix of global Fortune 500 leaders in transportation systems, wireless
communication, freight rail services, railsignal & control, aerospace and defense systems.
Adept and responsiveleader, educator and advisor with proven analytical mastery and
communication skills forged by 14+ years of certified Lean, Six Sigma MBBleadership — serving
customer priorities anddelivering multiple millions, year after year, to the fiscal bottom line.
Applies strong client management techniques, executive-level leadership, the know how to
structure and scope complex problems, galvanize teams and applystrong analytical tools to
develop practical, innovative solutions. Proven effective strategically and tactically.
Inspired bymobilizingotherstoengage, excel, and exceedexpectations.Deliversmeaningful and
measurable valuewithanalytical mastery, global rail proficiency, inclusive relationships,
andcultivatingsuccessful opportunities.
PROFILE
Engineering graduate honors with expertise in rail technology and a dozen scientific disciplines
Managed multiple Lean, Six Sigma training , mentoring and certification programs fueling
BB/MBB projects at a long term median project net annual ROI of $1.21MM ─ $1.45MM
Analytical agility to define and resolve complex, critical and time-sensitive problems
Nimble decision-maker with applied financial acuity, international experience and leadership
skills tempered by GE’s executive development program
Current and applied in all GE and NA Railroad values; organization;BPMS;engineering,
operating and service processes; strategic objectives; LSS programs; Voices andKPOVs
Cross-enterprise Kaizen, GE Work-Out, BPMS, Benchmarking, and CAP initiative proven
Accomplished GE Professional Witness& DOT/FRA/AAR standards & rules technical co-author
Practicedin strategic, functional &transactional process improvementbenefiting technology,
service, financial, commercial, operating, management, manufacturing &engineering units
NTSB technical advisor (GE) on dozens of major Class I freight & passenger rail accidents
Expertise spans the entire GETS/GSMGPP playbook, NPIs and active Class I fleet deployments
PROVEN EXPERIENCE
GE Transportation Global Signaling, LLC, Melbourne, FL 2010 — 2011
Program Manager, CMU/TO Systems Reliability, MBB
Appliedtactical &strategic direction to reversing the declining reliability of the flagship $183 MM
iBased CMU rail communication, command and control system─vital to rail customer fleet
success. Collaboration , solutions & oversight supported Field Service & Program success in:
System performance stabilityimproved 300%, shifting the mean reliability rate up 1.2 (Cpk)
Dropped product infancy return rate 36.6%, the ―No Trouble Found‖ rate by 20.6%,
anddrovesuccessfulsystem starts up 38.8% through field service tactical collaboration
Achieved sustained targeted elimination of revenue penalties beginning 4Q10
Identified the root cause for eliminating over 25% of onboard CMU/TO communication failures
Richard H. Shults, Jr. 904.655.9286 Page 2 of 3

2. The Continuous Improvement Institute, LLC(Cii©), Hollywood, FL2010 — present
Training & Certification Executive Director–Lean, 6 Sigma Master Black Belt
Consultant on next generation solution based DMAIC, Lean, BPM training, mentoring,
certification & change management programs. Functions under the direction of the president
and founder, and in close collaboration with the institute’s technical team
Co-assembled an advanced curriculum of analytical design optimization tools targeting new
patent designs for a Silicon Valley invention-patent think tank
Advisor on an economical e-based client education platform leveraging MS Office Live for
virtual training, mentoring, project management, along with benefit tracking and validation
Co-composer of content for allLSS employee productivity (YB/GB/BB/MBB) training and
certification programs with benefit forecasts & tracking against contractual ROI
CSX Corporation, Jacksonville, FL 2001— 2009
Director, Operations Finance Process Improvement/MBB(2005 to 2009)
Identified and managed strategic project teams& program initiatives for the CFO of USA’s third
largest freight rail & inter-modal service provider with $11B annual sales and >30K employees
Delivered $10.67MM in net annual sustained productivity by inventing and leading
development of an innovative nation-wide GPS networkcycle time tracking & control system
Sustainednet annual revenue $11.4MM and averaged 20.2% in per project productivity
Prevented $930K in net expenses, and increased recovery of client receivables by 74%,in first
year of creating and applying a regression model to forecast impending client bankruptcy
Maintained 100% project team success rate and leanedper project cycle times by 310% to
17─22 weeksby applying best practices,technology and creatingtactical culture changes
Director, Commercial Process Improvement/Master Black Belt(2003 to 2005)
Promoted to lead strategic BPMS program, deliver improved sales, service & marketing
performance and drive customer retention
Identified $66MM in revenue preservation and 13.2% in first year customer recovery with an
analytical revenue erosion model and e-based customer stability tracking system
Exceeded $10.4MM in annual cost reduction by customer service lean deployment
Eliminated $2.3MM in annual production waste with robust capital stocking process controls
Delivered strategic alliance tollgate core process in 4 months; inaugural output — acclaimed
$770MM central states funded rail corridor expansion, yielding huge competitive advantage
Director, Six-Sigma Deployment/Lean,Master Black Belt (2001 to 2003)
Recruited to a select MBB team to lead development & management of CSX Lean 6 Sigma
enterprise deploymentand the training and mentoring of scores of senior management projects
Vital to exceeding $127MM strategic CSX biannual productivity goal as Lean,Six Sigma
program co-architect,educator, and mentor to >240 handpicked BB/MBBs ambassadors
Eliminated $2.1MM in customer penalties and cut client issue resolution cycle times by >80%
during the first 16 weeks of launching a tactical change acceleration core process
Achieved 100% BB/MBB certification and>$1.2MM average net annual project benefit,
mentoring scores of BB/MBBs assigned to cross-business productivity programs
GE Harris Railway Electronics, Melbourne, FL1998 —2001
Senior Manager, Systems Reliability, Safety & Code Vitality, Black Belt
Architect and manager of the product failsafe design and reliability program for the global
leader in safe and efficient digital rail transportation management technologies
Awarded for preventing $164MM in losses and managing the reversal of an NPI test program
cancellation with engineering and analytical proof of cause& restoring customer confidence
Richard H. Shults, Jr. 904.655.9286 Page 3 of 3

3. Added $4.4MM in annualized design and manufacturing profit by authoring competitive
content into technical design standards adopted by ISO and federal transportation regulators
Prevented $240K in satellite tracking system reliability penaltiesandsolidified customer product
commitment,contributingto a $14MM fleet-wide multi-year follow-on contract
GE Transportation Systems (GETS), Erie, PA 1994 — 1998
Senior Manager, Product Safety, Reliability& Environmental Impact
Program manager assuring the safety, reliability and environmental compliance of products for
the world-leader in rail, transit & mining technologies producer (4.5B sales; 10K staff)
Added over $8.5MM in annualized manufacturing cost reductions as locomotive platform
lean, productivity program teammanager
Recipient of three NTSB commendations as GE technical consult supporting the successful
investigation into a mix of fatal transit and freight rail accidents receiving national attention
GenCorp Aerojet (ASRM Division),NASA MSFC, Huntsville, AL1991 — 1994
Director, System Safety, Reliability, Maintainability & QA (SRM&QA)
Managed NASA’s space shuttle advanced booster SRM&QA and Environmental programs and
staff for a world-class aerospace and defense market leader ($850MM sales & 3,100 employees)
Led development and execution of shuttle propulsion system safety & reliability including over
1200 functional analyses of orbiterbooster motor design, manufacture, test& mission readiness
NASA ASRM commendation for exceeding NASA SRM&QA program management goals for
rocket systems, facilities and test sites at NASA Marshall & Stennis Space Flight Centers
EDUCATION
University of Southern California, Viterbi School of Engineering, Los Angeles, CA
MS Systems Managementand Safety; Cum Laude
University of South Carolina, Moore School of Business Administration, Columbia, SC
Business Administration and Management Graduate Education
University of Notre Dame, Notre Dame, IN
Bachelor of Science, Chemistry &Chemical Engineering; Published Undergraduate Researcher
GE Crotonville, John F. Welch Leadership Development Center, Ossining, NY
GE Executive Manager Development Program (MDC &EMC) Graduate
RELEVANT TRAINING &LEADERSHIP CREDENTIALS
Certified Six Sigma Master Black Belt (MBB & Deployment Leader) ─ CSX Corp. /GE (Qualified)
Certified Six Sigma Black Belt (DMAIC/DMADV/DFSS/DFR/Lean) ─ General Electric Company
GE Project Management Training─ GE Crotonville, General Electric Company
DOT/FRA RSAC Member (GE) ─Locomotive Crashworthiness & Occupant Protection
APTA/NFPA 130 Committee Chair ─Passenger (Rail) Equipment Safety Standards
Microsoft Project™ Certified ─ Project Management Institute (PMI)
IEEE Standard 1483 Committee─Verification of Processor–based Transit Control System Vitality
Work-Out™at GE (Team Solution Management)─ GE Crotonville, General Electric Company
GE Six Sigma Quality Award Recipient─ Product Reliability Program Excellence
AAR S-5506, Performance Requirements for Locomotive Fuel Tanks ─Co-author
GE Leadership Awards (4) ─NPI, Service Productivity, Project Management, Client Advocacy
Director of Community Volunteerism ─GE ELFUN Chapter Board Member, Florida
GE Professional Witness ─Freight & Passenger Rail Systems Design Safety and Reliability
Process Simulation, Forecast & Modeling ─ Process Model® Crystal Ball™ CB Predictor™
AFFILIATIONS, TOOLS & TALENTS
MS Office® 2010 ASQ BPMS Kaizen Minitab™ ISO 9000 NIKU® Clarify FMEA Certified
Professional Engineer Experience ReliaSoft™ MS Visio® ShaininSM WebEx® FaulTree® MS
Access® GE DFSS Toolset Visual Basic® (VBA) Code Vitality GPS GIS Adobe Photoshop®
MS PowerPoint® MS SharePoint® MS Excel® NPI Tollgate Weibull++7™ JIT Value Stream
Award of Merit BOCSP QFD DFM/DFA PeopleSoft® GE Digital Think e-Belt © DOE FRACAS