My session for SharePoint Saturday Oslo on how to build an intelligent SharePoint Bot

1. Build an intelligent
SharePoint Bot
Rick Van Rousselt
Advantive
11.11.2017 SharePoint Saturday Oslo 2017

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11.11.2017 SharePoint Saturday Oslo 2017

4. Bots… Bots…Bots

6. What’s the first bot
you ever used?

7. Q&A Maker Demo

13. Not: Should I build a bot
But
What is the outcome I want for users of my product or
service?

14. What is the business outcome you want to drive?
- Customer retention
- Customer service
- Ex: helping a user until a live person is available

15. Is a
conversational
chatbot the
best medium
for your
outcome?
 Vacation booking site?
 Recipe's site?

16. Does your idea try to replace tasks that people love
doing?
- Ex: Plan a trip

17. Is the cost for using your
chatbot-powered product or
service less than the perceived
value?
 Ex: Shopping list

19. Start easy

20. What do we need to build
a SharePoint bot

21. Bot Framework Luis.ai
YOU

23. Demo

24. Luis.ai

25. Utterances
Training sentences
Ex: What do you think the user will ask to the bot

26. Intents
Task or action a user wants to perform => verbs
Ex: What's the weather like in Oslo?

27. Entities
Information relevant to the intent => Nouns
Ex: What's the weather like in Oslo?

28. Entities
 Prebuild: dates, times, geography
 Simple
 List: synonyms
 Hierarchical: parent – child relationship
 Ex: $TravelClass: including $First,
$Business, and $Economy
 Composite: made up of other entities that
form part of a whole

29. Features
Improve your model

30. Features
 Phrase list features:
 Help establish an utterance pattern
 Ex: Who is Rick, Who is Jeff, Who is Dan
 Always use pre-build entities if they exist first
 Pattern features:
 Express that some words or structures are
meaningful
 Ex: INCd => INC12345

31. Pre-build domains
Prebuild sets of intents and entities
Use them to see how it can be done

32. Luis.ai Demo

33. TIP
Always re-train
your model

34. Supported Languages
Locale Language Prebuilt entity support
en-US American English ☑️
fr-CA Canadian French -
fr-FR French (France) ☑️
it-IT Italian ☑️
nl-NL Dutch -
de-DE German ☑️
es-ES Spanish (Spain) ☑️
es-MX Spanish (Mexico) -
pt-BR Portuguese (Brazil) ☑️
ja-JP Japanese ☑️
ko-KR Korean -
zh-CN Chinese ☑️

36. The front-end
conundrum

37. Webchat control hosted on an
azure website

38. Connect it to
MS Teams

39. Skype 4
Business

40. Custom WebChat Control in
SharePoint

41. SPAdminBot  Demo

42. What happens
when
SharePoint
talks back?
 Demo

43. How can I
start (dev)
 https://dev.botframework.com/
 https://www.luis.ai/
 https://mva.microsoft.com/en-us/training-
courses/getting-started-with-bots-16759

44. How can I
start (non-
dev)
 https://www.onsequel.com/
 https://botsociety.io/
 https://chatfuel.com/
 https://qnamaker.ai/
 https://www.luis.ai/

45. Rick Van Rousselt
Office Servers and Services MVP
BIWUG Board Member
Email : rick.vanrousselt@outlook.com
rickvanrousselt