This document discusses building an intelligent SharePoint bot. It begins by asking what the first bot the reader ever used was and provides an example of Q&A Maker. It then discusses factors to consider like the desired business outcome, whether a conversational chatbot is the best medium, and whether the perceived value exceeds the cost. The document outlines what is needed to build a SharePoint bot, including the Bot Framework, LUIS.ai, and training utterances and intents/entities. It demos LUIS.ai and discusses connecting the front-end to platforms like MS Teams, Skype, and embedding it in SharePoint. Finally, it provides development and non-development resources for starting to build a bot.

2. Building an Intelligent SharePoint
Bot
Rick Van Rousselt
Advantive
Add
Speaker
Photo here

3. Bots… Bots…Bots

5. What’s the first bot you
ever used?

6. Q&A Maker
Demo

12. Not: Should I build a bot
But
What is the outcome I want for users of my product or
service?

13. What is the business outcome you want to drive?
- Customer retention
- Customer service
- Ex: helping a user until a live person is available

14. Is a
conversational
chatbot the
best medium
for your
outcome?
 Vacation booking site?
 Recipe's site?

15. Does your idea try to replace tasks that people love
doing?
- Ex: Plan a trip

16. Is the cost for using your
chatbot-powered product or
service less than the perceived
value?
Ex: Shopping list

18. Start easy

19. What do we need to build
a SharePoint bot?

20. Bot Framework Luis.ai
YOU

22. Demo

23. Luis.ai

24. Utterances
Training sentences
Ex: What do you think the user will ask to the bot

25. Intents
Task or action a user wants to perform => verbs
Ex: What's the weather like in Dublin?

26. Entities
Information relevant to the intent => Nouns
Ex: What's the weather like in Dublin?

27. Entities
• Prebuild: dates, times, geography
• Simple
• List: synonyms
• Hierarchical: parent – child relationship
• Ex: $TravelClass: including $First, $Business, and $Economy
• Composite: made up of other entities that form part of a
whole

28. Features
Improve your model

29. Features
• Phrase list features:
• Help establish an utterance pattern
• Ex: Who is Rick, Who is Jeff, Who is Dan
• Always use pre-build entities if they exist first
• Pattern features:
• Express that some words or structures are meaningful
• Ex: INCd => INC12345

30. Pre-build domains
Prebuild sets of intents and entities
Use them to see how it can be done

31. Luis.ai Demo

32. TIP
• Always re-train your model

33. Supported Languages
Locale Language Prebuilt entity support
en-US American English ☑️
fr-CA Canadian French -
fr-FR French (France) ☑️
it-IT Italian ☑️
nl-NL Dutch -
de-DE German ☑️
es-ES Spanish (Spain) ☑️
es-MX Spanish (Mexico) -
pt-BR Portuguese (Brazil) ☑️
ja-JP Japanese ☑️
ko-KR Korean -
zh-CN Chinese ☑️

35. The front-end
conundrum

36. Webchat control hosted on an
azure website

37. Connect it to
MS Teams

38. Skype 4
Business

39. Custom WebChat Control in
SharePoint

40. SPAdminBot
Demo

41. Sessions Bot
Demo

42. What happens when SharePoint
talks back?
Demo

43. How can I start (dev)
• https://dev.botframework.com/
• https://www.luis.ai/
• https://mva.microsoft.com/en-us/training-
courses/getting-started-with-bots-16759

44. How can I start (non-dev)
• https://www.onsequel.com/
• https://botsociety.io/
• https://chatfuel.com/
• https://qnamaker.ai/
• https://www.luis.ai/