My slides from the European SharePoint & Office 365 Conference 2017

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This document discusses building an intelligent SharePoint bot. It begins by asking what the first bot the reader ever used was and provides an example of Q&A Maker. It then discusses factors to consider like the desired business outcome, whether a conversational chatbot is the best medium, and whether the perceived value exceeds the cost. The document outlines what is needed to build a SharePoint bot, including the Bot Framework, LUIS.ai, and training utterances and intents/entities. It demos LUIS.ai and discusses connecting the front-end to platforms like MS Teams, Skype, and embedding it in SharePoint. Finally, it provides development and non-development resources for starting to build a bot.

Software

Building an Intelligent SharePoint
Bot
Rick Van Rousselt
Advantive
Add
Speaker
Photo here

Not: Should I build a bot
But
What is the outcome I want for users of my product or
service?

What is the business outcome you want to drive?
- Customer retention
- Customer service
- Ex: helping a user until a live person is available

Is a
conversational
chatbot the
best medium
for your
outcome?
 Vacation booking site?
 Recipe's site?

Does your idea try to replace tasks that people love
doing?
- Ex: Plan a trip

Is the cost for using your
chatbot-powered product or
service less than the perceived
value?
Ex: Shopping list

What do we need to build
a SharePoint bot?

Utterances
Training sentences
Ex: What do you think the user will ask to the bot

Intents
Task or action a user wants to perform => verbs
Ex: What's the weather like in Dublin?

Entities
Information relevant to the intent => Nouns
Ex: What's the weather like in Dublin?

Entities
• Prebuild: dates, times, geography
• Simple
• List: synonyms
• Hierarchical: parent – child relationship
• Ex: $TravelClass: including $First, $Business, and $Economy
• Composite: made up of other entities that form part of a
whole

Features
• Phrase list features:
• Help establish an utterance pattern
• Ex: Who is Rick, Who is Jeff, Who is Dan
• Always use pre-build entities if they exist first
• Pattern features:
• Express that some words or structures are meaningful
• Ex: INCd => INC12345

Pre-build domains
Prebuild sets of intents and entities
Use them to see how it can be done

Supported Languages
Locale Language Prebuilt entity support
en-US American English ☑️
fr-CA Canadian French -
fr-FR French (France) ☑️
it-IT Italian ☑️
nl-NL Dutch -
de-DE German ☑️
es-ES Spanish (Spain) ☑️
es-MX Spanish (Mexico) -
pt-BR Portuguese (Brazil) ☑️
ja-JP Japanese ☑️
ko-KR Korean -
zh-CN Chinese ☑️

Webchat control hosted on an
azure website

What happens when SharePoint
talks back?
Demo

How can I start (dev)
• https://dev.botframework.com/
• https://www.luis.ai/
• https://mva.microsoft.com/en-us/training-
courses/getting-started-with-bots-16759

How can I start (non-dev)
• https://www.onsequel.com/
• https://botsociety.io/
• https://chatfuel.com/
• https://qnamaker.ai/
• https://www.luis.ai/

My slides from the European SharePoint & Office 365 Conference 2017

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My slides from the European SharePoint & Office 365 Conference 2017

2. Building an Intelligent SharePoint Bot Rick Van Rousselt Advantive Add Speaker Photo here

3. Bots… Bots…Bots

5. What’s the first bot you ever used?

6. Q&A Maker Demo

10.

11.

12. Not: Should I build a bot But What is the outcome I want for users of my product or service?

13. What is the business outcome you want to drive? - Customer retention - Customer service - Ex: helping a user until a live person is available

14. Is a conversational chatbot the best medium for your outcome?  Vacation booking site?  Recipe's site?

15. Does your idea try to replace tasks that people love doing? - Ex: Plan a trip

16. Is the cost for using your chatbot-powered product or service less than the perceived value? Ex: Shopping list

17.

18. Start easy

19. What do we need to build a SharePoint bot?

20. Bot Framework Luis.ai YOU

21.

22. Demo

23. Luis.ai

24. Utterances Training sentences Ex: What do you think the user will ask to the bot

25. Intents Task or action a user wants to perform => verbs Ex: What's the weather like in Dublin?

26. Entities Information relevant to the intent => Nouns Ex: What's the weather like in Dublin?

27. Entities • Prebuild: dates, times, geography • Simple • List: synonyms • Hierarchical: parent – child relationship • Ex: $TravelClass: including $First, $Business, and $Economy • Composite: made up of other entities that form part of a whole

28. Features Improve your model

29. Features • Phrase list features: • Help establish an utterance pattern • Ex: Who is Rick, Who is Jeff, Who is Dan • Always use pre-build entities if they exist first • Pattern features: • Express that some words or structures are meaningful • Ex: INCd => INC12345

30. Pre-build domains Prebuild sets of intents and entities Use them to see how it can be done

31. Luis.ai Demo

32. TIP • Always re-train your model

33. Supported Languages Locale Language Prebuilt entity support en-US American English ☑️ fr-CA Canadian French - fr-FR French (France) ☑️ it-IT Italian ☑️ nl-NL Dutch - de-DE German ☑️ es-ES Spanish (Spain) ☑️ es-MX Spanish (Mexico) - pt-BR Portuguese (Brazil) ☑️ ja-JP Japanese ☑️ ko-KR Korean - zh-CN Chinese ☑️

34.

35. The front-end conundrum

36. Webchat control hosted on an azure website

37. Connect it to MS Teams

38. Skype 4 Business

39. Custom WebChat Control in SharePoint

40. SPAdminBot Demo

41. Sessions Bot Demo

42. What happens when SharePoint talks back? Demo

43. How can I start (dev) • https://dev.botframework.com/ • https://www.luis.ai/ • https://mva.microsoft.com/en-us/training- courses/getting-started-with-bots-16759

44. How can I start (non-dev) • https://www.onsequel.com/ • https://botsociety.io/ • https://chatfuel.com/ • https://qnamaker.ai/ • https://www.luis.ai/

Notas del editor

This is the Pre-Title Screen. Please do not place any content on this screen.
To add your image, first delete the place holder image as shown in the white box.Then insert your picture and scale it to be bigger than the size of the white box shown.Finally, right click on your image and select ‘Send to back’ – your image should now be framed correctly. Please add co-speaker image directly below, if applicable
Demo how to use the Q&A maker with a simple FAQ. Go to qnamaker.ai New bot Use url: http://www.epizone-eu.net/en/Home/show/FAQ-SharePoint.htm
Quick walkthrough how to create a new bot https://dev.botframework.com/bots/new
No relation with SharePoint Features 
https://github.com/RickVanRousselt/SharePointAdminBot

My slides from the European SharePoint & Office 365 Conference 2017

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My slides from the European SharePoint & Office 365 Conference 2017

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