Complicated IT is like bad cholesterol. Lessons learned to keep cholesterol on proper level base on private cloud projects. My IBM Pulse2014 presentation.

1. ©
2013
IBM
Corpora/on
RSM-­‐1757:
Leveraging
IBM
SmartCloud
Virtual
Storage
Center
to
Reduce
IT
Complexity
and
Streamline
Your
Environment
Robert
Bigos
robert.bigos@pl.ibm.com
+48
693
93
5191

2. !2
Please note
IBM’s statements regarding its plans, directions, and intent are subject to change or
withdrawal without notice at IBM’s sole discretion.
!
Information regarding potential future products is intended to outline our general
product direction and it should not be relied on in making a purchasing decision.
!
The information mentioned regarding potential future products is not a commitment,
promise, or legal obligation to deliver any material, code or functionality. Information
about potential future products may not be incorporated into any contract. The
development, release, and timing of any future features or functionality described
for our products remains at our sole discretion.
Performance is based on measurements and projections using standard IBM
benchmarks in a controlled environment. The actual throughput or performance
that any user will experience will vary depending upon many factors, including
considerations such as the amount of multiprogramming in the user’s job stream,
the I/O configuration, the storage configuration, and the workload processed.
Therefore, no assurance can be given that an individual user will achieve results
similar to those stated here.

3. 2
Agenda
Infrastructure
challenges
in
the
enterprise
environment
• It
doesn’t
maPer
-­‐
2003
Harvard
Business
Review
• 2014
–
The
World
is
10
Xmes
more
interconnected
,
instrumented
and
complicated
Complicated
and
not
virtualized
infrastructure
can
be
like
“bad”
cholesterol
• Example
of
consolidaXon/virtualizaXon
study
-­‐
road
to
private
cloud
Complicated
and
highly
virtualized
infrastructure
can
be
like
“bad”
cholesterol
• Simple
cholesterol
check
by
visualizaXon
“queueing”
model
in
pracXce
• “Capacity
rolling
disaster”
challenge
in
your
highly
virtualized
infrastructure
• Best
pracXce
and
matrix
compaXbility
check
…
Lessons
learned
to
keep
cholesterol
on
proper
level
base
on
private
cloud
projects
in
CEE.
• Private
cloud
approach
“sXll”
needs
balance
in:
virtualizaXon,
standardizaXon,
automaXon
and
service/
placorm
management.
• “Private
cloud”
is
not
just
technology
or
virtualizaXon
-­‐
it
is
“transformaXon”
project
and
strong
CxO
support
is
crucial
!
You
will
hear
some
interes/ng
features
about
IBM
products:
• IBM
SmartCloud
Virtual
Storage
Center
• IBM
Storage
SAN
Volume
Controller
• IBM
PureSystems,
PureFlex
• IBM
SmartCloud
Analy=cs
-­‐
Predic=ve
Insights
Abstract:
According
to
Harvard
Business
Review
"IT
doesn't
maHer"
published
in
2003
,
enterprise
IT
in
2014
is
above
ten
/mes
more
instrumented
and
interconnected
than
it
was
in
2003.
Virtualiza/on
helped
us
achieve
beHer
infrastructure
u/liza/on,
but
now
infrastructure
is
more
complicated
as
Gartner
says
,
“Virtualiza/on
without
service
management
is
even
more
dangerous
than
not
virtualizing
in
the
first
place.”Escala/ng
IT
complexity
can
lead
to
higher
costs…or
a
"capacity
rolling
disaster".
IBM
SmartCloud
Virtual
Storage
Center
enables
you
to
simplify
management
of
an
enterprise
storage
infrastructure.
Come
hear
how
to
leverage
SmartCloud
VSC
to
get
a
picture
of
your
environment
(your
infrastructure
cholesterol
check),
see
what
kinds
of
findings
can
be
gleaned
to
improve
efficiency,
and
learn
how
to
/e
into
private
cloud
infrastructure,
including
IBM
PureSystem
-­‐
expert
integrated
systems.
You’ll
see
how
simple
monitoring
data
from
SmartCloud
VSC
and
other
sources
can
cut
the
level
of
your
IT
complexity
significantly.?

4. 4
New
rules
for
IT
Management…
”IT
Doesn't
MaBer”
-­‐
New
Rules
for
IT
Management
from
2003
!
…
IT…”
become
commodity
inputs.
From
a
strategic
standpoint,
they
become
invisible;
they
no
longer
maMer.
The
staff
of
HBR
voted
"IT
Doesn't
MaHer"
the
best
ar/cle
to
appear
in
the
magazine
during
2003…”
“With
the
opportuni/es
for
gaining
strategic
advantage
from
informa/on
technology
rapidly
disappearing,
many
companies
will
want
to
take
a
hard
look
at
how
they
invest
in
IT
and
manage
their
systems.
As
a
star/ng
point,
here
are
three
guidelines
for
the
future:
• Spend
less.
Studies
show
that
the
companies
with
the
biggest
IT
investments
rarely
post
the
best
financial
results.
As
the
commodi/za/on
of
IT
con/nues,
the
penal/es
for
wasteful
spending
will
only
grow
larger.
It
is
gecng
much
harder
to
achieve
a
compe//ve
advantage
through
an
IT
investment,
but
it
is
gecng
much
easier
to
put
your
business
at
a
cost
disadvantage.
• Follow,
don’t
lead.
Moore’s
Law
guarantees
that
the
longer
you
wait
to
make
an
IT
purchase,
the
more
you’ll
get
for
your
money.
And
wai/ng
will
decrease
your
risk
of
buying
something
technologically
flawed
or
doomed
to
rapid
obsolescence.
In
some
cases,
being
on
the
cucng
edge
makes
sense.
But
those
cases
are
becoming
rarer
and
rarer
as
IT
capabili/es
become
more
homogenized.
• Focus
on
vulnerabili=es,
not
opportuni/es.
It’s
unusual
for
a
company
to
gain
a
compe//ve
advantage
through
the
dis/nc/ve
use
of
a
mature
infrastructural
technology,
but
even
a
brief
disrup/on
in
the
availability
of
the
technology
can
be
devasta/ng.
As
corpora/ons
con/nue
to
cede
control
over
their
IT
applica/ons
and
networks
to
vendors
and
other
third
par/es,
the
threats
they
face
will
proliferate.
They
need
to
prepare
themselves
for
technical
glitches,
outages,
and
security
breaches,
shifing
their
aHen/on
from
opportuni/es
to
vulnerabili/es.”
!
hHp://www.nicholasgcarr.com/ar/cles/maHer.html
Thank
you
Nick
!

5. 5
Regarding
“IT
doesn’t
maPer”
!
IT
infrastructure
in
the
enterprise
is
like
a
“home
made
supercomputer”
:
very
complicated
and
interconnected.
Designed
by
business
department,
acquired
by
procurement
department
,
implemented
and
managed
by
IT
department.
!
• Each
year
we
have
smarter
sohware
and
devices
but
everything
is
working
as
designed,
configured
and
tested…
New
“smarter”
features
need
Xme
to
be
well
tested
and
Xme
to
be
adopted
to
producXon
environment.
• From
this
perspecXve
every
enterprise
“home
made
supercomputer”
is
similar
to
“others”
but
unique
…
if
everything
is
working
it’s
ok
,
if
it
is
not
working
we
lose
real
money.
• “Spend
less”
we
should
probably
change
to
“Spend
smarter”
and
really
“…focus
on
vulnerabiliXes,
“
to
proacXvely
avoid
”
…
technical
glitches,
outages…”
as
result
we
will
spend
less
…
Spend
less
…
can
lead
to
high
levels
of
bad
cholesterol

6. 6
The
world
is
more
interconnected
and
instrumented
2005 2006 2007 2008 2009 2010 2011
0
200
400
600
800
1,000
1,200
1,400
1,600
1,800
Exabytes
RFID,
Digital
TV,
MP3
players,
Digital
cameras,
Camera
phones,
VoIP,
Medical
imaging,
Laptops,
smart
meters,
mul/-­‐player
games,
Satellite
images,
GPS,
ATMs,
Scanners,
Sensors,
Digital
radio,
DLP
theaters,
Telema/cs ,
Peer -­‐to -­‐peer,
Email,
Instant
messaging,
Videoconferencing,
CAD/CAM,
Toys,
Industrial
machines,
Security
systems,
Appliances
10x
growth
in
five
years
2012 2013 2014
Virtualiza/on
Cloud
BigData
Business
Analy/cs
yearly
accelera=on
Explosion
of
information
driving
54%
growth
in
storage
shipments
every
year.
1.5x

7. 7
A
few
IT
related
figures
200
Billion 2.2
Million
cyber
aHacks
every
day
physical
assets
with
IT
intelligence
1
Billion
consumers
with
Smartphones
20
MWh 200%
DataCenter
electricity
Requirements
growth
over
last
5
years
electricity
requirements
of
medium
DataCenter
51
%
average
y/y
virtual
server
growth
85%
idle
In
distributed
computing
environments,
up
to
85%
of
computing
capacity
sits
idle.
70¢
per
$1
70%
on
average
is
spent
on
maintaining
current
IT
infrastructures
versus
adding
new
capabilities.

8. 8
CEO
declaring
changes
Social
Cloud
Intelligent/
Connected Systems
Mobile
Big
Data
*
IBM
CEO
study
2013
Source:
“The
Sofware
Edge:
How
effec/ve
sofware
development
and
delivery
drives
compe//ve
advantage,”
IBM
Ins/tute
of
Business
Value,
March
2013 1. Technology
factors
2. People
skills
3. Market
factors
4. Macro-­‐economic
factors
5. Regulatory
concerns
6. GlobalizaXon

9. 9
There
is
no
“magic
buPon”
There
is
no
“MAGIC
BUTTON”
in
your
infrastructure
which
can
resolve
all
your
potenXal
threats.
Source:
hHp://make-­‐everything-­‐ok.com/

10. 11
Example
of
virtualizaXon
study
Source:
IBM
study
in
CEE
for
one
of
the
top
100
companies
in
CEE.
Interac/ve
mo/on
chart
shows
the
u/liza/on
of
about
1100
serves
and
related
challenges
from
technical
and
business
perspec/ve
Source
of
picture:
hHp://engagedhealthsolu/ons.com/2011/09/cholesterol-­‐explained/
==
“Compa/bility
matrix
and
migra/on
challenges”
as
“bad”
cholesterol
example”.

11. 14
Queues
and
buffers
basis
▪ Response
Xme
depends
on
service
Xme
and
queueing
Xme.
!
• Queue
length
depends
on
arrival
rate
and
service
/me
• U/liza/on
shows
how
busy
the
server
is:
work_/me/measured_/me
• When
u/liza/on
reaches
satura/on
=
100%
,response
/me
going
to
infinity
in
some
cases……
buffer
Queuing
Queuing
Queuing
Source:
hHp://perfdynamics.blogspot.com/2010/03/bandwidth-­‐vs-­‐latency-­‐world-­‐is-­‐curved.html
Graph
provided
by
Neil
Gunther.
Thanks
!
QueuingQueuing
Queuing
Queuing Queuing Queuing Queuing
Of
course
there
is
powerful
mathema/cs
and
very
complicated
mul/
queue
models
influencing
each
other…
working
par/ally
in
parallel
and
sequence
mode.
But
this
founda/on
is
enough
to
understand
capacity
planning
and
Cholesterol
check.
To
see
more:
hHp://en.wikipedia.org/wiki/Amdahl's_law
hHp://en.wikipedia.org/wiki/LiHle's_law
hHp://www.perfdynamics.com/Manifesto/gcaprules.html
,

12. 28
IBM
SmartCloud
Virtual
Storage
Center
architecture
▪ My
top
5
favorite
features
!
• Monitoring/alerXng
data
warehouse
architecture
(storage,
SAN,
hypervisor,
VM)
• Threshold
violaXons
observaXons,
• Data
Path
Viewer
• Storage
AnalyXcs
Engine
• IBM
System
Storage
SAN
Volume
Controller
(SVC)
online
migraWon
and
Easy
Tier
See
more:
!Chris
Dotson
works
in
IBM's
CIO
Office
as
a
Senior
IT
Architect
for
Services
TransformaXon.
He
is
guiding
IBM's
own
storage
transformaXon.
As
a
large
enterprise,
IBM
manages
over
100
petabytes
of
data,
growing
at
25%
per
year.
Chris
discusses
block
storage
virtualizaXon,
automated
block
storage
Xering,
file
cloud
storage,
and
automated
block
storage
management
at
IBM.
hPps://www.youtube.com/watch?v=SRpz1VS2mnU
BJ
Klingenberg
is
a
DisXnguished
Engineer
and
Enterprise
Storage
Management
lead
for
IBM.
BJ
shares
his
experiences
using
IBM
Tivoli
Storage
ProducXvity
Center
in
IBM's
Service
Provider
environment.
hPp://www.youtube.com/watch?v=7XTBw7g4_OI
Mike
Griese
explains
how
IBM
SmartCloud
Virtual
Storage
Center
can
help
you
get
the
most
out
of
your
SAN
aPached
storage
devices
by
increasing
efficiency,
uXlizaXon,
availability,
disaster
recovery
capability
and
manageability.
hPps://www.youtube.com/watch?v=QSADtwWyNtk

13. 32
“Server-­‐storage-­‐centric”
performance
troubleshooXng
Data Path View
•status
•all relations
Agent less host monitoring
•status, performance (SAN, Lun’s)
•all relations
Threshold
Violations
(A)
(B)
(C)

14. 20
Do
you
know
how
complicated
your
“home
made
computer”
is?
Cholesterol
check
visualiza/on
prepared
in
CEE
for
one
of
top
100
enterprise
in
CEE.
!
Video
shows
small
part
of
infrastructure:
10
storage
arrays,
about
1200
volumes,
1000
SAN
ports
,
10
hosts
.
100
VM
Red
color
means
…
not
good.
Not
showed
host
to
vm
mappings
and
SAN
zones
(
too
big
resolu/ons
required
for
presenta/ons
).
Source
of
picture:
hHp://engagedhealthsolu/ons.com/2011/09/cholesterol-­‐explained/
==
“MulX-­‐queing-­‐centric”
performance
troubleshooXng
in
„share
everything
architecture"
Video:
big
or
red
means
…
not
good
6
day
view,
5
minutes
sample.
Source
data:
IBM
SmartCloud
Virtual
Stor
age
Center
TPCREPORT,
Tools:
DatasetR,
igraph
Cholesterol
case
study
findings/examples
will
be
included
USL

15. 20
UXlizaXon
heatmap
!
GREEN
-­‐
not
used
-­‐
losing
money
RED
-­‐
business
and
customer
wai/ng
YELLOW
-­‐
perfect
balance
!
About
700
volumens
on
enterprise
Tier
1
and
2,
500
TB
Y
=
24
h
X
=
7
days
observa=ons

16. 21
Do
you
know
the
answers
to
simple
quesXons
about
your
infrastructure?
Are
you
sure
all
your
nodes
are
fully
compa/ble?
!
• when
did
you
check
it
out
?
!
Are
you
sure
all
your
nodes
have
more
than
1
working
path
?
!
• when
did
you
check
it
out
?
!
How
are
they
u/lized
over
/me?
!
• is
there
a
capacity
for
growth
?
• is
there
a
capacity
for
change
?
• is
there
a
capacity
to
restore
?
!
Everything
is….
working
as
designed,
configured
and
tested…
!
IT
industry
appreciates
experienced
people…
"capacity
rolling
disaster”

17. 17
“…Reports
that
say
that
something
hasn't
happened
are
always
interes/ng
to
me,
because
as
we
know,
there
are
known
knowns;
there
are
things
we
know
we
know.
We
also
know
there
are
known
unknowns;
that
is
to
say
we
know
there
are
some
things
we
do
not
know.
But
there
are
also
unknown
unknowns
-­‐-­‐
the
ones
we
don't
know
we
don't
know…”
!
!
!
!
!
Donald Rumsfeld, February 12th, 2004 DOD News Briefing
Source: http://www.defense.gov/transcripts/transcript.aspx?transcriptid=2636
!
Know
unknowns
and
unknown
unknowns
…

18. 22
I
strongly
agree
with
Gartner
on
this
point
“VirtualizaWon
without
service
management
is
even
more
dangerous
than
not
virtualizing
in
the
first
place”
…
Source:
hBp://gartner.com/
Source:
hHp://dilbert.com/
▪ Integrated
placorm
management
and
service
management
is
not
an
addiXonal
cost
…
• it
is
just
an
integrated
part
of
solu/ons
• spend
smarter
rather
spend
less
• cost
reduc/on
will
come

19. 24
Lessons
learned
to
keep
cholesterol
on
proper
level
▪ “Private
cloud”
is
not
just
technology
or
virtualizaXon
-­‐
it
is
“transformaXon”
project
and
strong
CxO
support
is
crucial
!
• regardless
of
what
anyone
says
….
• Private
cloud
approach
“s/ll”
needs
balance
in:
virtualiza/on,
standardiza/on,
automa/on
and
service/pla{orm
management
• “private
clouds”
ready
procurement
behaviors
and
standards
• project
driven
islands
…
may
kill
any
private
cloud
project
• management
silos
vs
dynamic
infrastructure
management
challenge
• license
agreements
or
SLA
agreements
…
needs
changes
• others
!
▪ Simplify
your
infrastructure
by
standardizaXon
and
virtualizaXon
!
• one
vendor
policy
if
possible
,
• expert
integrated
systems
or
“cloud
ready
sofware”
where
applica/ons
logic
understand
all
poten/al
issues
related
to
infrastructure…

20. 25
Lessons
learned
to
keep
cholesterol
on
proper
level
▪ The
best
technology
sXll
needs
backup
and
restore
process.
!
• RTO
and
RTO
are
s/ll
important
in
cloud
but
not
popular
in
RFP,
• Highly
virtualized
environments
are
very
complicated
mul/
queueing
network
,
backup
process
may
consume
all
of
your
resources
if
not
well
designed
!
▪ Check
your
cholesterol
regularly
!
• Capacity
planning
process
(uWlizaWon,
response
Wme
curve
check
for
all
important
queues)
• if
there
is
a
lot
of
observaXons
on
the
“bad”
side
invesXgate
which
interconnected
queue
is
affected
• Automated
“best
pracXce
/
health
check”
(configuraXon
best
pracXce,
sohware
level,
interoperability)
• ask
IBM
local
STG
Lab
services
/
GTS
representaWve
for
infrastructure
health
check
• ask
for
(internal)
System
Storage
Interoperability
Center
Discovery
UXlity
from
IBM
Customer
Center
Montpellier
!
!
▪ “Sohware
defined
storage,
network
,
infrastructure”,
expert
integrated
systems,big
data,
analyXcs,
cloud
and
queueing
are
like
gravity.
!
• You
can
fight
it,
but
it's
beHer
to
understand
and
profit
from
it
consciously.

21. 20
See
more
ibm.com/cloud
!
or
contact
!
robert.bigos@pl.ibm.com
+48
693
93
51
91

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