Conversation with BEMACS students at Bocconi University

1. Conversation with BEMACS students at Bocconi University
New IBM in the era of human and machine
Roberto Villa
Mgr of Human Centricpractice and Research Ecosystem March 2° , 2018

2. We are a global technology and
innovation company headquartered
in Armonk, NY.
§ We are the largest technology employer
in the world and employ 380,000 IBMers
serving clients in 170 countries.
§ We generated $ 80 billion revenue.
§ We invest more than $6 billion a year in
R&D, and just completed our 24th year
of patent leadership.
§ We live at the intersection of business
and technology and today, we are a
cognitive solutions and cloud platform
company, transforming entire industries.

3. We have reinvented IBM for a new era – deep expertise to transform
companies, industries and professions in a
cognitive era.
+ 97% of the world’s largest banks use IBM products to run their systems
+ 80% of the world’s travel reservations are processed on IBM systems
+ 90% of global credit card transactions are processed on IBM mainframes
+ 80% of global retailers are powered by IBM retail solutions
+ 83% of the world’s largest communications service providers are IBM clients
Build and monetize cognitive-enabled
financial services apps quickly and at scale
Transform, reinventand change
Healthcare.Tackle the grand challenges of
our time, like cancer and cancer care.
Use data to drive smarter insights and
action, improve business performance and
consumer experience in retail

4. Evolution of IBM
Always moving to higher value
Tabulating to
Programmable
Systems Era
Services Economy
Internet
Cognitive
Business
Globalization
Globally Integrated
Enterprise
International
Ambition

5. The dawn of the Cognitive Era
In just
two days
we now generate as much data as
was generated in total through 2003
80% of all data
is unstructured and growing 15 times
the rate of structured data
(10 21)

6. The dawn of the Cognitive Era

7. A new IT paradigm is emerging

8. Cloud is a catalyst for innovation, speed and new applications allowing
enterprises to innovate instantly.
8
+ IBM is a leader in enterprise cloud
+ 55 IBM cloud data centers in 19 countries
+ More than 100 billion transactions a day on IBM systems
+ 160+ Bluemix cloud services across cognitive, IoT, Blockchain
+ 9.5 billion+ serviceAPI calls per month on Bluemix
+ 5,200+ cloud patents over the last five years, and 1,100 patents awarded in 2017
Watson Insights helps Under Armour
fitness app users
make better
health decisions
Lanka Bell collaborates with IBM
to provide cloud services to
enterprises,start ups and governmentbodies
American Airlines uses the IBM cloud
for greater flexibility,scalability and reliability
DSK Bank uses IBM’s datacenters to
manage their IBM cloud infrastructure

9. + Half of our footprint will be in cognitive solutions and software platforms business.
+ Our mix will continue to shift as it has for the past 100 years
+ These new technologies are embedded into and enrich our base offerings – Power, z, storage,..
+ All is underpinned by IBM Security
IBM’s next era is all about the power of cognitive solutions, Cloud
platform, delivered to transform industries
1. Cognitive 2. Cloud 3. Industry

10. We redesigned our
structure to better serve
clients through deeper
relationships — aligned to
new markets and high
growth areas
Analytics
Commerce
Security
Watson & Cloud Platform
Hybrid Cloud
Services
Systems
Internet of Things
Industry Platforms
Watson Health
IBM X-Force
Exchange
IBM Cloud Marketplace
IBM Cloud
OpenPOWERTM
|
Blockchain
InternetofThings
Structure
Platforms and open
ecosystems New marketsInnovation in
the core
Integrated business
units Strategic partnerships
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12. 12
Six Nobel
Laureates
Ten Medals of
Technology
Five National
Medals of
Science
Six Turing
Awards
IBM Research: Driving 24 consecutive years of IBM patent leadership

13. Technology = augmenting human capabilities
Yesterday

14. Technology = augmenting human capabilities
Today

15. © 2016 International Business Machines Corporation
Do Not Distribute
+Human
Self-directed goals
Common sense
Value judgment
Machine
Large-scale math
Pattern discovery
Statistical reasoning
…leads to better decision making

16. An example: healthcare

22. Hidden Figures
1 2
4
3

23. Human beings will
not be replaced by
technology,
however who is
not able to use it
will be replaced
by the one who is

24. 24
Automation, a global force transforming economies and workforce

25. 25
The paradox of the young

26. 26
The paradox of the middle aged

27. Skills transformation, driven by the 4° industrial revolution

28. 28
The skills for the new professions, and the widening gap in EU

29. 29
… and Italy is facing the same challenge
85.000new ICT jobs will be created in 2016-
2018, with an increase of occupation of 3.5% yearly
from now up to 2018, to reach 624.000 units
Half of the 4362non ICT faculties
have no digital courses / education
+90%new ICT jobs specific for the digital
transformation

30. 30
The digital skills for the new professions / roles
Source: Development and implementation of a European framework for IT professionalism. January 2017, European Commission

31. Next Generation:
Future-Ready T-Shaped Adaptive Innovators
Many disciplines
Many sectors
Many regions/cultures
(understanding & communications)
Deep in one sector
Deep in one region/culture
Deep in one discipline

32. 32
Data Scientist

33. 33
New professions require new skills and a different education paradigm
• Life-long learning
• Practitioning vs theory
• Learning by doing
• Customized programs
• Multi-discipline

34. IBM principles for the cognitive era
https://ibm.biz/cognitiveprinciples
Purpose
Transparency
Skills
Enhance and extend human
capability, expertise, potential.
Be clear when AI is used, the sources of
data, and methods of training.
Help people acquire the knowledge
to succed in the cognitive economy.

35. The future
does not belong
to the few.

36. The future
belongs to
all of us.

37. The value is not the tool
It’s in the use we make of it