Ip Contact Centers

Contact Centers SIP, from Hype to Reality

What you hope from SIP ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SIP The Quest has begun

What the analysts say about SIP ,[object Object]

But still your day-to-day challenges are here ? Only the Dynamic Enterprise meets these challenges! Invest Customer experience Stay in control Customer retention Business condition changes Outperform competition Optimize costs Stay flexible Return on investment Cross -sell Measure performance Retain customers Make profit Plan Increase business Resiliency Service Level Agreement Find new customers Up -sell

The Dynamic Enterprise … interconnects ,[object Object]

The Contact Center of the Dynamic Enterprise Protects your assets Extends your reach Speaks your customer ’s language

Protect your assets The Contact Center infrastructure connectivity ,[object Object],What you pay today for 300 agents: 13 T1 x 700 $ / month + 0,01 $ / mn x 3 mn / call x 1 M calls / month = 400 k$ / year ,[object Object],[object Object],[object Object],Internet Provider ,[object Object],[object Object],[object Object],10 T1 1 T1 2 T1

Protect your assets The Contact Center infrastructure connectivity ,[object Object],[object Object],[object Object],[object Object],Internet Provider ,[object Object],[object Object],[object Object],11 T1 equivalent Get cheaper rates from carriers Converge your voice & data networks What you pay with SIP trunks for 300 agents: 11 T1 x 300 $ / month + 0,01 $ / mn x 3 mn / call x 1 M calls / month = 333 k$ / year – you save 70 k$!!!

Protect your assets The Contact Center foundations: devices for agents Cost effective devices Still future proof SIP end point support 300 agents x 300 $ / phoneset 90 000 $ NO FUTURE 300 agents x 100 $ / phoneset 30 000 $ TOO MUCH $$$

Extend your reach Bringing agility to the Contact Center SIP end point support Deploying home-working agents? ,[object Object],[object Object],Internet Provider ,[object Object],[object Object],SIP end point ,[object Object],[object Object],Deploying a new small office ? SIP ,[object Object]

Speak your customer’s language Feed your customer’s emotions ,[object Object],[object Object],[object Object],Cell Phone Carrier SIP end point Set your customer high on emotion to sell better Customer Agent ,[object Object]

Speak your customer’s language Transform wait time into entertainment & opportunity ,[object Object],[object Object],[object Object],Cell Phone Carrier Customer ,[object Object],Wait time is no more a dissatisfaction factor Can even turn into a business opportunity

Extend your reach B uild the ubiquitous company Hospital ,[object Object],Internet Provider ,[object Object],[object Object],SIP end point You are sick today… You need a physician … First-level diagnostic Free up resources Focus on what matters Video CC

Speak your customer’s language Looking into the future Agent S I P Customer IM networks connected CC

Remember! + + = Protect your assets Extend your reach Speak your customer ’s language Contact Centers for the Dynamic Enterprise

Alcatel-Lucent : partner to the Dynamic Enterprises Enabling the Dynamic Enterprise

Ip Contact Centers

Recomendados

Recomendados

Más contenido relacionado

La actualidad más candente

La actualidad más candente (20)

Destacado

Destacado (20)

Similar a Ip Contact Centers

Similar a Ip Contact Centers (20)

Ip Contact Centers