1. Rohit Gathibandhe
Mumbai, India Email: rgkeshv@gmail.com Mobile: +917378823622
Summary
More than 10 years of cumulative experience in Information Technology, focusing primarily on Retail & Corporate
Banking sector, being Client-focused have been dedicated to exceeding client expectations, maintaining strong, fruitful
working relationships with customers to gain their trust and respect, offering these core strengths:
• Create and support client retention strategies for existing customer base and for new customers
• Strengthened working relationships with clients and team, utilising excellent communication techniques
• Customer care skills – Solutions oriented and results driven attitude
• Strive for success and growth
• Proficient in Microsoft Word, Excel, PowerPoint, Microsoft Project and SharePoint
Technology & Methodology
Experience
Career Profile:
Business Relationship Manager:
• Responsible for delivering the contractual results and growth for the client around the forecast, metrics, specific
product lines, staffing and operations, customer service, developing and implementing product / service
standards
• Developed and planned programs, within budget, by evaluating current competition, developing new markets,
using past trends and current future promotions
• Represented clients internally and coordinated with other functions to implement client systems, complete
projects, and address ongoing service needs
• Built and managed high performing account teams – Hired qualified candidates, created high performing teams
and managed these teams to their highest performance, reaching the firm’s established goals
• Sought out and maximised opportunities for account growth
• Ensured that the account plan aligned with clients objectives and interests in order to exceed the clients
expectations
Project Management - Certified Agile Scrum Master & Coach:
• Developed and delivered team and organisation training materials and workshops, building knowledge and
skills to facilitate the Agile transformation
• Established and supported communities of practices to promote organisational understanding of Agile roles
and to help individuals develop into them
• Wrote Agile FAQs, articles and success stories which were distributed via newsletter and posted on a
SharePoint site to improve the Agile maturity level
• Coached teams, Scrum Masters, Business Analysts, Managers and Executives on Agile values and principles to
promote continuous improvement in practices and artifacts
• Mentored product owner and stakeholders towards better product designing using Story Mapping technique
to conclude on value driven feature release plan using Scrumban method
• Coached team on various Agile best practices like Behaviour Driven Development, test first approach and
automation practices, continuous integration & continuous delivery aiming at DevOps
Agile Methodology Agile Tools Software
• AGILE principles
• DevOps
• Behavior driven development
• JIRA
• Confluence
• Microsoft Office Suite
• MS Visio
Company Role Duration
TATA Consultancy Services Associate Consultant September 2007 – till date
DSS Systems & Software technologies Ltd Sr. Business Development Executive June 2006 – October 2007

2. • Mentored teams, leading them to be self-directed with strong accountability, decision making, conflict
resolution and transparency
• Mentored Scrum masters and team on effective ways of facilitating every scrum ceremonies (grooming, sprint
planning, retrospectives, daily stand-ups, etc.)
• Enact change and continuous improvement increasing the productivity of Scrum teams by 16% and the quality
of deliverables by 22%
• Assisted management and stakeholders on reading Burndown charts, defect velocity vs sprint velocity, and thus
coached team on various measures to eliminate probable wastes
Business Analyst:
• Identify gaps in project deliverables and clients expectations
• High level system design and convert the design in the form of Feature documents further broken into User
Stories
• Collaborating Proactively with Business, Developers, Architect, and Testing (QC & QA) teams to finalise de-
signs/solutions through meetings/workshop
• Engaging in projects and support the creation of detailed solutions aligned with banking business/customer
needs
• Providing necessary support (application design & test case review) in rolling out banking solutions
Business Innovation & Business Consulting:
• Benchmark and develop low CAPEX innovative solution to cater retail and commercial bank’s pain area
• Design strategic business plan for expansion of fastest growing banks customer base and enhance their banking
experience
• Assessing and devising a structured plan to reengineer and implement a Business Analytics
• Provide consulting to the corporate Business to increase their profitability and undertaking various new
business initiatives
• Overall analysis of the Banking industries and providing solutions using RFI, RFP & RPQ business templates
• Provide various technology driven solutions for the benefit of Business and its customers
Business Development:
• Generate the sales leads, finding out the prospective clients based on their annual expenditure & budgeting
plans & hence their paying potential for the quality management service
• Manage the client base of 100+ mid-size corporate & 32 Key Accounts
• Part of Brand building process by sending mailers and conducting seminars to keep the clients updated about
the company’s profile and achievements such as providing consultancy, training and project hand-holding for
Six Sigma and Pro-QMS software
• Active member of the team for annual strategy formulation and business planning
• Understanding the need of the client & deriving the solution, making proposals, regular follow-ups, negotiating
& closing the orders with implementation