2. Syllabus
BBA 301- Organizational Behaviour
Course Objective: This course emphasizes the importance of human capital in the organizations of
today. It gives an insight to the students regarding individual and group behaviour in any
organization. Course Outcomes (COs): After completion of the course, the students shall be able to:
CO1- To explain the basics of Orgnaizational behaviour and various challenges for OB.
CO2- To illustrate the foundations of Individual Behaviour and various factors influencing individual
behaviour viz. learning, personality, perception, attitude and motivation.
CO3: To examine the dynamics of group development and group properties.
CO4: To understand various dimensions of organisational culture.
CO5: To analyse the process of conflict management and approaches to stress management
Unit I
Introduction: Meaning of organizational behaviour and its relevance in today’s business
environment, contributing disciplines to Organization Behaviour, challenges and opportunities for
OB. Individual behaviour in organization: Foundations of individual behaviour, Factors influencing
Individual Behaviour. Learning: Meaning, characteristics and theories: Classical conditioning theory,
operant conditioning theory, social learning theory, behaviour modification.
Unit II
Perception: Nature, importance, perceptual process, factors influencing perception, perceptual
errors. Attitude: Meaning, importance, components and types of work related attitude. Personality:
Meaning, determinants of personality, personality traits. Motivation: Meaning, types of motivation,
theories of work motivation given by Maslow, Herzberg, McGregor, Vroom and Porter – Lawler.
3. Unit III
Group behaviour in organization: Group dynamics, Types of groups, Group
development, theories of group development, Group norms and roles, Group
cohesiveness, Work Teams: Meaning, characteristics, types of team, Creating
effective team. Leadership: nature, leadership styles, Leadership theories: trait
theory and behavioural theories.
Unit IV
Conflict Management: Meaning, types and sources of conflict, Process of conflict
management, approaches to conflict management. Stress management: sources of
stress, approaches for stress management. Organizational culture: meaning,
concept, types of culture, dimensions of organizational culture.
I.K.G. Punjab Technical University BBA Batch 2018 Suggested Readings/ Books:
• Robbins, Organization Behaviour, Pearson Education Asia
• Luthans, Organization Behaviour, Tata McGraw Hill
• Newstrom, Organizational Behaviour: Human Behaviour at Work, Tata McGraw
Hill
• L.M. Prasad, Organisation Behaviour, Sultan Chand
• Parikh, Gupta, Organisational Behaviour, Tata McGraw Hill
• Aswathappa, Organization Behaviour, Himalaya
5. Introduction
organizations and of the
people within them together
field of organizational
The study of
collection of
comprises the
behavior.
Organizational behavior (OB) is the study of
human behavior in organizational settings,
the interface between human behavior and
theorganization, and theorganization itself.
6. Organizational Behavior is a field of study that
investigates the impact that individuals, groups,
and structure have on behavior within
organizations for the purpose of applying such
knowledge towards improving an organization's
effectiveness.
7. What is Organizational Behavior?
Organizations are social systems.
Organization isacombination of humanity
and technology.
OB is the study and application of
knowledge about how people actwithin the
organization.
It is a human tool for human benefit .
8. Contd..
A complex setof forces affects the
natureof organizations today.
Itcan beclassified into fourareas:
1. People
2. Structure
3. Technology
4. Environment
9. Contd..
When people join theorganization toaccomplish
the goals/ objectives, some kind of structure is
required. They use machinery, gadgets &
technology toachieve the organizational goals.
At the same time they are influenced byexternal
environment.
10. Organizations are defined as social arrangements,
constructed by people, whocan alsochange them.
----Buchanan and Huczynski (1997)
Organizations are a system of cooperative activities -
and their coordination requires something intangible
and personal that is largely a matter of personal
relationships.
---- Barnard (1938)
OB is concerned with “the study of the structure,
functioning and performance of organizations, and
the behaviorof groupsand individualswithin them”
.
---- Pugh (1971
11. Environment
The Nature of Organizational Behavior
Environment
Human Behavior in Organizational
Settings
The Individual-Organization
Interface
The Organization
12. Nature of OB
A field of studyand nota discipline
Interdisciplinary Approach
An Applied Science
Normativeand Value Centered
Humanistic & optimistic
Oriented Towards Organizational Objectives
A total SystemsApproach
13. Evolution of OB
Robert Owen-(1800)
Young Factory Owner-First to emphasize the human needs of
employees and refused to employ children
Taught workers to improve working conditions
Father of personnel management
Andrew Ure-(1935)
The Philosophy of Manufacturers -1835
Value of human factor in manufacturing
Provided welfare facilities to workers
J.N. TA
TA in 1886 Instituted a pension fund & 1895 began to
pay accident compensation.
14. William Gilbreth-(1914)
“The Psychology of Management
F.W.Taylor-(1916)
Father of Scientific Management
Time & Motion Study
Piece Rate Method
Evolution of OB
15. Henry Fayol (1916)
Administrative Management , Principleof Governing Behavior,
Management Quality
Elton Mayo-(1920’s & 1930’s)
Human behavior at Harvard University
Hawthorne's Experiments/Plant
Abraham H. Maslow (1954):
Need Hierarchy Motivation model
Douglas McGregor (1960):
Theory X and TheoryY Managerial Style
Henry Mintzberg (1960) :
Managerial Roles : Interpersonal, Informational and Decision
making
Evolution of OB
16. Peter Drucker (1909 -2005)
Fatherof modern management
Importanceof change
How to bring bestout of people
Innovation
Entrepreneurship
Evolution of OB
17. Major Contributing Disciplines to the field
of organizational Behavior
1. Psychology: how individuals behave in responseto
astimulus.
2. Sociology: how individuals relatetogroupsand to
each other.
3. Social Psychology: How individuals and
organizations perceiveconflict, threats and
undergostress.
4. Anthropology: understanding customs traditions
and social moresof peoplesince theorganization is
a microcosm of the largersociety
.
18. Contd..
5. Political Science: Understanding Power,
Authority and Corporate Politics.
6. Economics: Appreciating monetary (wage
and bonus) and non monetary incentives
(housing, schooling and medical care) to
employees so that they are motivated to
produce more efficientlyand effectively.
