Rory McKenna

Greater Nashville Area United States

Director, Infrastructure, Systems, and Telecommunications

Technology / Software / Internet

-Manage Server Admin, Mobile Support, Data Network and Telecommunications Groups. -Implemented a life cycle management approach for the introduction of new applications and servers. -Project Manage IT infrastructure projects supporting Application Development and Call Center Groups. -Responsible for daily operations of the voice and data systems for 2 data centers, 7 call centers, and 240 branch locations. -Implemented multi-site call center using Avaya Communications Manager platform, including systems for call center reporting, call recording, predictive dialing and work force management. -Managed technical implementation of Five9 hosted contact center solution. -Implemented WAN upgr...