The document introduces workload management features in SAP HANA SPS 10. It describes different workload types like OLTP, OLAP, and mixed workloads. It then discusses how system resources like CPU, memory, and priority were previously controlled using configuration parameters. The main new feature introduced is workload classes, which allow administrators to define resource policies for different workloads and applications. Workload mappings ensure the correct workload class is applied based on connection properties. Administrative tools and monitoring views are provided for workload classes.