Portugal provides public services through various digital platforms and one-stop-shops. These include ePortugal for single point access, Citizen Shops for in-person services, and Citizen Spots for hybrid digital/in-person services. Portugal utilizes digital identity, interoperability of data, and artificial intelligence to transform public services delivery. Key programs like SIMPLEX and TicAPP collaborate with citizens and innovators. Technological infrastructure includes data integration, digital payments, and authentications. Benefits include time, cost, and environmental savings for citizens and the public sector through increased efficiency and reduced travel. Examples of digital services are address changes, vaccine alerts, and energy bill discounts through data sharing. Further innovation requires listening to stakeholders
2. WHO WE ARE
ePortugal
Single point of
access
Citizen Shops
One-stop-shops
Citizen Spots
Hybrid
Omnichannel
PUBLIC SERVICE DELIVERY
Digital & Mobile
Identity
Interoperability
Data & Artificial
Intelligence
Web Accessibility
…
DIGITAL TRANSFORMATION
CTIC
SIMPLEX
TicAPP
LabX
COLLABORATION & INNOVATION
3. TECHNOLOGICAL BACKBONE – THE BUILDING BLOCKS
DATA INTEGRATION
18,0M
SMS
MONTH (2021)
30,8M
PAYMENTS
EUR/MONTH (2021)
12,8M
AUTHENTICATIONS
YEAR 2020
2392
DATASETS
DADOS.GOV.PT
BENEFITS generated by iAP
Since 2007
Savings
Million Euros 6.160,04 M€
Citizens
70.188.787 h
Environmental
469,27
Time
Public Sector
408.603.845 h
Neutralized Carbon
Emissions (tons.)
30.081,34
Saved trees
75.083.02
CO2 Emissions saved by
cutting travelling
4. TECHNOLOGICAL BACKBONE – THE BUILDING BLOCKS
CITIZEN CARD DIGITAL MOBILE KEY ID.GOV.PT
DIGITAL IDENTITY
5. SIMPLEX PROGRAMME PARTICIPA.GOV PORTAL
TECHNOLOGICAL BACKBONE – PUBLIC PARTICIPATION
40 MEASURES ON THE SPOTLIGHT
(2016 & 2017)
GLOBAL IMPACT
Monetary savings €
170,1M
Gross Value Added €
89,4M
66,5 M 82,7 M 20,8 M
8,142 K 6,302 K 0,560 K
89,4 M
CITIZENS BUSINESSES PUBLIC ADMIN.
Hours Saved
15,003K
+ DIGITAL
DIGITAL PLATFORM
+ SEGURITY
AUTENTICACAO.GOV
+ TRANSPARENCY/ TRUST
BLOCKCHAIN
+ RENTABILITY
OFFICIAL PLATFORM FOR
PUBLIC ADMINISTRATION
6. TECHNOLOGICAL BACKBONE – EXAMPLES
ASET CHANGE OF ADDRESS VACCINE ALERT
ENTITIES
INTEROPERABILITY
Automatic discount on
energy bill for citizens
7. TECHNOLOGICAL BACKBONE – WHAT’S MISSING?
INVESTIGATE
CONCEIVE
EXPERIMENT
CO-CREATION & EXPERIMENTATION
Don’t assume
Listen to every stakeholder
Ensure human
interoperability
Keep trying & iterating
Don’t be afraid to fail…
… and you can start by
failing small!
AMA is a public agency born in 2007, from the merge of several different entities, foreshadowing the economic recession that soon followed. Among many other responsibilities, we highlight some of the core activities of AMA in the pursuit of a more seamless, proactive, truly digital Government.
Dados de 24 Março, 15h47m
Dados de 24 Março, 15h47m
Automated Social Energy Tariff: Through the interoperability platform, the Government checks if a household checks the criteria for social aid and informs energy suppliers that from that moment forward, the energy bill for a certain family will be reduced.
Change fo address: All major base registries are on the Citizen Card. Once someone changes their address on the CC, the interoprability Platfrom notifies those entities fo the change automatically. Citizesn can further choose other entities to notify, such as utilities, for instance.
Vaccine alert: Part of the multifunctional national health app is one’s vaccination bulletim, that informs the citizen off all the vacines taken since birth, as well as the next due dates. If a vaccine is overdue, na alert appears on the screen
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