Agenda from the 2019 SIGMA monitoring report dissemination event in the area of service delivery, Belgrade, 2 October 2019

1. Republic of Serbia
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PUBLIC SERVICE DELIVERY: ACHIEVEMENTS AND THE WAY FORWARD FOR SERBIA
Key Findings of the 2019 SIGMA Monitoring Report in the area of Public Service Delivery
10:00 – 13:00, 2 October 2019
Belgrade, Serbia
The event will bring together high-level representatives and officials from various Government bodies and civil society organisations,
as well as representatives from the European Commission and the EU Delegation to discuss the current challenges and priorities in the
area of public service delivery as part of Public Administration Reform implementation in Serbia.
09:30 –10:00 Welcome Coffee and Registration
10:00 – 10:30 High-level opening: Public service delivery achievements and way forward
• Dr. Gregor Virant, Head of SIGMA, OECD
• H.E. Mr. Sem Fabrizi, Ambassador and Head of Delegation of the European Union
to the Republic of Serbia
• Prof. Mihailo Jovanović, Director at Office for Information Technologies and e-
Government, Government of the Republic of Serbia
• Mr. Branko Ružić, Minister of Public Administration and Local Self-Government
of Serbia
• Ms. Ana Brnabić, Prime Minister of Serbia
10:30 – 11:00 Presentation of Key Findings and Recommendations: SIGMA 2019 Monitoring
report in the area of Service Delivery
Annika Uudelepp, SIGMA
11:00 – 11:40 Interactive discussion*: How to deliver as one government?
Moderated by Milena Lazarevic, CEP
11:40 – 12:00 Coffee Break
12:00 – 12:50 Interactive discussion*: How to bring users to the table and make full use of
digitalisation
Moderated by Milena Lazarevic, CEP
12:50 –13:00 Conclusions, closing.
* Interactive discussion rounds will focus on the way forward in continuing improvement of public service delivery in
Serbia, stimulating peer-to-peer exchange and paving the way for finding common ground in the key topics to focus on.
The participants will work together in smaller round tables, guided by the moderator.
The working languages of the event will be English and Serbian. Simultaneous interpretation between these two
languages will be provided.