Presentation given by Ukraine at the Service Design and Delivery in a Digital Age - Academies for EaP countries. Topic 1: User-centric design and delivery.

1. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
Topic 1
UKRAINE
Opportunities of
Diia via integration
of the back-office

2. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
Topic 1
2

3. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
Topic 1
3

4. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
Topic 1
4

5. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
Topic 1
Maksym Shkilov, Ukraine
SERVICE DESIGN AND DELIVERY IN A DIGITAL AGE
Academies for EaP countries
User-centric design
and delivery

6. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
Topic 1
6

7. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
Topic 1
7

8. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
Topic 1
8

9. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
Topic 1
9

10. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
Topic 1
10

11. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
Topic 1
11

12. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
Topic 1
12

13. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
Topic 1
13

14. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
Topic 1
14

15. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
Topic 1
15

16. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
Topic 1
16

17. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
Topic 1
17

18. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
Topic 1
18

19. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
Topic 1
19

20. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
Topic 1
20

21. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
Topic 1
21

22. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
Topic 1
22

23. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
Topic 1
23

24. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
Topic 1
24

25. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
Topic 1
25