We are very proud that this is the 12th year that SITA has been publishing statistics and information about global baggage performance. Our report is designed to offer all air transport industry stakeholders the latest facts, figures and trends related to global baggage processing and management. In this latest report, we use global data for 2015 from a number of sources to report on “baggage performance”. Much of the data comes from SITA’ baggage tracing service “WorldTracer” WorldTracer is the No. 1 baggage tracking network used in approximately 3000 airport locations by over 400 customers worldwide. In preparing this report, SITA worked in close collaboration with industry partners to ensure its facts, figures and analysis are as complete and accurate as possible. These essential insights aim to assist air transport industry stakeholders as they work together to improve baggage management all around the world – generating savings for the industry, while improving the overall passenger experience.