PANEL 4: Aviation innovation – Supporting your passengers and sustaining your business - Aircraft Operations: how technology can make a difference - Katrina Korzenowski, Director Aircraft Communications Services, SITA

1. Aircraft Operations:
How Technology Can Make
a Difference
By: Katrina Korzenowski, Director Aircraft Services
26th Oct 2013

2. Aircraft Operations Communications
2
• The Airline Industry is striving to improve operational
efficiency
• With increasing flight sector lengths, the case for
optimization opportunities in-flight become compelling
• In 2009 the European Commission adopted the Datalink
services implementation rule which became mandated in
February 2013 for CPDLC over ATN in Western Europe
• Increased dependency on automated data services
between the aircraft and the ground, as well as continued
growth in usage, SITA continues to invest globally in its
VHF / VDL network as well as its satellite ground network
• ACARS enables efficient and reliable aircraft operations
• Providing access both to Airline Operational and Air Traffic
Services

3. THE VALUE OF INTEGRATED OPERATION
3
CHALLENGES
• An aircraft cannot depart without
certain information being exchanged
between the crew and the ground
staff . Before ACARS they were
paper documents
• An in-flight technical problem can
delay an aircraft if the engineering
staff do not know about the problem
until the aircraft lands
• Many airline departments need to
coordinate to ensure an on time
departure
SITA SOLUTIONS
• The Operational Communications network is fully
interconnected with the airlines environment, so
information which must be given to the crew before
departure, can be delivered over ACARS to the
cockpit
• ACARS can be used to inform engineers to be
ready to fix a problem before the aircraft arrives
• Various „stages of flight‟ messages sent and
received to enable the streamlined operation
• A single aisle over night diversion can cost $40,000
• A technical fault can cause an aircraft change, or a delayed
departure
• A closed Flight Information Region or adverse bad weather can
cause cancellations, diversions and delays
Use case
SITA trials have
resulted in a
saving of
1,800 kg
of fuel as a
direct result of
FMS Wind
Uplink over
ACARS in flight

4. Taxi Take-Off
From A/C
OUT
Link Test
Clock Update
Delay Reports
To A/C
PDC, and ATIS
Weight and Balance
Airport Analysis
V-Speeds
Flight-Plan, Loaf
FMC
From A/C
OFF
Departure
From A/C
Engine Data
To A/C
Flight Plan
Update
Weather
Reports
En Route Approach Land Taxi
From A/C
Position Reports
Weather Reports
Delay Info/ETA
Voice Request
Engine Information
Maintenance Reports
To A/C
ATC Oceanic Clearance
Weather Reports
Reclearance
Ground Voice Request
From A/C
Catering Requests
Gate Requests
ETA
Special Requests
Engine Information
Maintenance
Reports
From A/C
ON
To A/C
Gate Assignment
Connecting Gates
Pax and Crew
ATIS
From A/C
IN
Fuel
Information
Crew
Information
Fault Data
from CMC
ALL GROUPS BENEFIT FROM ACARS
Dispatch, Operations, Maintenance, Engineering, Catering,
Customer Service
4

5. Electronic Flight Bag
• Electronic Flight Bag (EFB) adoption rate has accelerated
• Confidence in EFB ROI solutions is growing
• Co-existence of ACARS and EFB expected through 2020
• EFB integration is key
• EFB: a platform for future innovation
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Photograph: www.time4aviation.com

6. E-AIRCRAFT APPLICATION SERVICES
• Poor data management affects decision-making
• Lack of process automation limits growth
• Difficulty in ensuring that processes are consistent
• Lack of aircraft data analysis affects compliance
6
• Manual calculations not
100% accurate
• Not seeing the updated weather “big
picture” in-flight impacts flight safety
BUSINESS ISSUES FOR AIRLINES

7. E-AIRCRAFT APPLICATION SERVICES
INTRODUCTION
7
E-AIRCRAFT SERVICES
(NEW!)
AIRCOM SERVICES Flight Operations
• AIRCOM ACARS Services
• AIRCOM Datalink
Applications
• AIRCOM Cockpit Voice
• ATS AIRCOM systems
• ATS AIRCOM ATN
• ATS AIRCOM FANS 1/A
• ATS AIRCOM Pre-FANS
• Satellite AIRCOM Service
• VHF AIRCOM Services
• Flight Briefing
• Flight Briefing Bundled
• Advanced Weather Service
PART OF SITA'S NEW E-AIRCRAFT SERVICES PORTFOLIO WHICH
ADDRESSES AIRCRAFT EFB AND CONNECTIVITY TECHNOLOGIES
AIRCRAFT SOLUTION LINE
• e-Aircraft Application
Services
− EFB Applications
− EFB Integrator
− Professional Services
− Application Integration
• e-Aircraft Connectivity
Services

8. 8
Operations Control
Crew Management
Document Management
Departure Control
MRO
CRM / PRM
Briefing Documents Msg Advice
Load Sheet InfoNOTOC
Briefing Documents ChangesMsg
Crew List
Passenger List
FCOM A/C Doc Company Info
Changes
Technical Log Book MEL
Catering Special Info
Boarding Status
Duty Roster
Airline Crew
Msg
Paper ACARS Voice
Dispatch
Load Control
Other….. Charts Training Catering
Deferred Item List
Msg
Msg
Msg
Integration Challenge…..
Today's integration of “on board” work with the airline‟s systems

9. 9
Airline
SITA eAAS EFB Solution
EFB
EFB Integrator
ACARS
Mobile Device
Operations Control
Crew Management
Document Management
Departure Control
MRO
CRM / PRM
Dispatch
Load Control
Other…..

10. 10
Aircraft related apps/data
 Update: weekly/monthly
 Cost savings by reducing printing and
logistic cost
 Little to no savings due to business
process optimization
Charts
Documents
Performance
W&B
EFF /
Flight Folder/WX
Tech Log
Loadsheet
Pax Info / CRM
Messaging
QAR Data
Schedule
Fuel Recon
Flight related apps/data
 Update: per flight
 Significant cost savings due to
business process optimization
EFB
Flight related data & forms
 Update: always
 Full integr. in on -board/back-end IT
Flight Briefing
/ Flight Planning
Operations Control
Crew System
Departure Control
System
Fuel Conservation
Management
MRO
Other airline
back-office servers
ACARS
OOOI
CPDLC
FANS
FPL Uplink
Fuel
Loadsheet
Etc.
Document Mgmt
Chart DB
Application Update /
Version Control
• EFB Integrator can connect to
most airline ground systems by
configuration
• Full connectivity to on board
EFBs and ACARS
• Automated distribution of data
based on business rules and
available communication
channels (3G, SATCOM,
Gatelink, WIFI, WIMAX, VHF,
etc.)
• Support of all EFB applications
and data incl. “flight related”
applications (e.g. EFF,
TechLog, CRM, Pax Info, etc.)
• Full integration allows
business process optimization
and significant cost savings
• Support of all EFB classes and
aircraft types
EFB
SITA eAAS EFB Solution
Connectivity to all EFBs, ACARS & Back Office
AIRCOM
Server /
EFB Integrator

11. 11
EFB Integrator
Airline Document
Management
Airline system pushes
document to AIRCOM Server which
has EFB Server module enabled
EFB Central
Server
2. The aircraft arrives at
a gate
4. The AIRCOM Server receives the “I am here”
message & through the EFB Server module it
responds with new content for the aircraft
3. And establishes connectivity
via (for example) Gatelink
SITA eAAS EFB Solution
Synchronization Process

12. 12
EFB Integrator
Airline Document
Management
Airline system pushes
document to AIRCOM Server which
has EFB Server module enabled
EFB Central
Server
2. The aircraft arrives at
a gate
4. The AIRCOM Server receives the “I am here”
message & through the EFB Server module it
responds with new content for the aircraft
3. And establishes connectivity
via (for example) Gatelink
• Support of airframer specific
EFB standards (BEGSS,
OWAGS, MIAM for Airbus)
• Direct connection with Class
I, II or III EFBs for all other
SITA‟s solution automates this process
Seamlessly across all fleet types
SITA eAAS EFB Solution
Synchronization Process

13. 13
Connectivity
Distribution
Audit trail
Fleet
independent
SITA eAAS EFB Solution
• by configuration
• least cost routing, all channels
• automated end to end
• based on business rules
• full auditable, all records
• fleet and hardware
independent
EFB Integrator