Alison McGregor is the CEO at HSBC Scotland and gave an insight to her organisation's forward thinking approach to talent recruitment, development and sustainability.
3. HSBC provides a range of financial services in the UK and is structured on functional
lines. The four functional lines are supported by the operational arm of HSBC known as
HOST (HSBC Operations Service Delivery and Technology) and by various Global
functional areas which are replicated in various countries.
About HSBC
Retail Banking &
Wealth
Management
(RBWM)
Commercial
Banking
Global Banking &
Markets (GBM)
Group Private
Banking
Global Functions HOST
We are committed to
building long-term
relationships with our
customers, offering
products and services
to help them reach
their goals and
aspirations.
We work with a wide
range of customers,
from small
enterprises to mid-
market companies
and large
multinationals,
providing them with
the tools they need to
function efficiently
HSBC Global
Banking and Markets
provides financial
services and
products to
corporates,
governments and
institutions.
We help high-net-
worth individuals and
their families to grow,
manage and
preserve their wealth.
Comprises
departments and
business areas that
provide support
functions to the other
areas of the bank
The operational arm
of
HSBC
HSBC employs over 44,000
people, in the UK, with a diverse
range of skills and talent
4. Work Experience
One week work experience
for students in education
14-19 year olds.
Areas: Commercial, HOST,
Global Functions and
RBWM.
Traineeships
Four weeks combined
classroom delivery / work
experience.
For young people not in
education, employment or
training.
Areas: RBWM, Contact
Centres and first direct.
Apprenticeship Programme
Non-Graduates/Graduates
not on a graduate
programme.
A range of apprenticeship
programmes in our major
business areas.
Areas: Commerical, HOST,
GBM and RBWM.
Internship/Graduate
HSBC School Leaver Programmes
Talent Strategy
Global
Business
Line
Development
Diverse and Inclusive
Multi Level Talent
Management
Programmes
Range of internship
programmes for all
years.
Areas: Commercial and
RBWM.
Graduate development
programmes.
Areas: RBWM, CMB and
GBM.
5. It just makes sense…..Apprentices
34% of learners have
been promoted since
the start of their
programme.
90% of learners would
recommend Work-based
learning to a colleague.
91% of learners said the
programmes helped them
recognise their strengths and
weaknesses.
97% of apprentices state
the apprenticeship
qualification met their
needs.
34
%
90
%
91
%
97
%
Increased Job Satisfaction
Enhanced Personal Development
Increased Confidence
Increased Opportunity For Promotion
Nationally Recognised Qualifications
Coached Against National Standards
6. It just makes sense…..HSBC
92% of
apprentices from
2011 are still
employed at
HSBC.
94% of learners
achieved at least a
good performance
rating, with 50%
achieving a Strong or
Top.
98% of line managers
state apprenticeship
qualifications meet the
needs of the
individual.
99% of line managers
state apprenticeship
qualifications meet the
needs of the business.
92
%
94
%
98
%
99
%
Improved Customer Service
Reduced Attrition
Improved Performance
Improved Diversity
Increased Morale
Notas del editor
Presenter notes – In HSBC UK we employ in excess of 44,000 staff.
By area:
RBWM 19,596
Cmb 5,260
GBM 4,315
GPB 487
Global Functions 7,470
HOST 7,251
The UK Work Experience Programme is for students looking for a placement with a leading global bank. The programme provides opportunities to gain some hands-on experience, develop knowledge of banking and financial services, and explore the careers available at HSBC in the UK.
Traineeships are short vocational courses that develop young people's skills in Financial Services, giving them the opportunity to be part of a live working environment and gain life experience.
The UK Apprenticeship is suitable for individuals who do not go to university but are interested in pursuing externally recognised professional qualifications while working in our retail branch network, commercial business centres, IT and/or operational departments:
Entry Point 1. For school and college leavers: Aimed at individuals in the higher or college education who are keen to start a career in banking straightaway instead of going to university, and want to hit the ground running, perform well and contribute directly to business success. This is a development programme where you will keep learning and be provided with the opportunity to progress into management and leadership positions in HSBC
Entry point 2. For individuals joining HSBC in a direct entry-level role: Aimed at those who first join HSBC in a direct entry-level position such as a cashier in one of our branches, or a customer service adviser in one of our call centres or operational areas. Those who perform well in their role in the first three months of joining HSBC will be provided with an opportunity to join the programme.
Internship / Graduate - We also offer internships for penultimate-year students to give them an insight into our global graduate programmes. Our internship and global graduate programmes develop the most talented students and graduates to be the future leaders of HSBC
For students who are at university or who have graduated, there are a number of options from local internships or country-specific programmes or entry-level roles such as a customer service adviser or business analyst.
90% of learners would recommend Work-base learning to a colleague.
92% of apprentices from 2011 are still employed at HSBC.
94% of learners achieved at least a good performance rating.
466 learners have been promoted since the start of their programme (34%).
90% of learners would recommend Work-base learning to a colleague.
92% of apprentices from 2011 are still employed at HSBC.
94% of learners achieved at least a good performance rating.
466 learners have been promoted since the start of their programme (34%).