This document outlines notes from a communication training session. It includes summaries of the session topics which were expectations, challenges, and strategies for effective communication. Types of communication covered included conference calls, face-to-face, email, and social media. The document also discusses mechanics of communication, equitable conversations, listening skills, and email suggestions. Participants were asked to provide feedback and questions.

1. EFFECTIVE
COMMUNICATION
101
Jamie Behymer
Clement Coulston

2. Presenters:
Clement
Coulston
&
Jamie
Behymer
Calisthenics – Time to Wake Up!

3. Presenters:
Clement
Coulston
&
Jamie
Behymer
Icebreaker
1. Expectations – what do you expect from this
session?
2. Challenges – what is a communication
challenge that you have encountered/identify?
3. Successes – what strategies/resources have
enhanced your communication?

4. Presenters:
Clement
Coulston
&
Jamie
Behymer
Various Meanings of Communication
What does
communication mean to
you?

5. Presenters:
Clement
Coulston
&
Jamie
Behymer
Types of Communication
1. Conference Calls/Webinars
2. Face-to-Face interactions
3. E-Mail
4. Social Media – Twitter, Blogs, Facebook.

6. Presenters:
Clement
Coulston
&
Jamie
Behymer
Mechanics of Communication

7. Presenters:
Clement
Coulston
&
Jamie
Behymer
Activity
• Follow the directions as best
as you can.
• Use the white piece of paper
provided, with any type of
marker/pen.
• We cannot answer any
questions once the activity
begins.

8. Presenters:
Clement
Coulston
&
Jamie
Behymer
Listen Carefully
1. Draw a circle in the top right of the paper.
2. Draw a square in the middle of the paper.
3. Draw a straight line to divide the paper in two
(2).
4. Draw a rectangle on the top left and write your
name in it.

9. Presenters:
Clement
Coulston
&
Jamie
Behymer
End Result

10. Presenters:
Clement
Coulston
&
Jamie
Behymer
Reflection
1. Does your picture look like the one that
Jamie created?
2. How might these differences relate to our
communication?
We gave “standardized” statements yet
there are differences in the results.
3. What other resources/supports could have
helped you better understand the activity?

11. Presenters:
Clement
Coulston
&
Jamie
Behymer
Equitable Conversations
When engaged in equitable conversation,
everyone feels that they are able to get their
point across, and that their view is considered
just as much as everyone else’s. Everyone
should feel that they are being respected; no
one should feel hurt or belittled. Everyone feels
good about the conversation, even if everyone
doesn’t agree. – 2011-2012 YAC Member

12. Presenters:
Clement
Coulston
&
Jamie
Behymer
Look
Equitable
Conversations
Feel Sound

13. Presenters:
Clement
Coulston
&
Jamie
Behymer
What are Equitable Conversations?
Equitable Inequitable

14. Presenters:
Clement
Coulston
&
Jamie
Behymer
Look Like?
• Defined Goals
1. Where are we now?
2. Where do we want to go?
3. How will we get there?

15. Presenters:
Clement
Coulston
&
Jamie
Behymer
Look Like?
• Co-Development of Social Norms
• Expected behaviors for interacting with other
participants
• Co-create environment for learning and
sharing

16. Presenters:
Clement
Coulston
&
Jamie
Behymer
Social Norms for IYL Sub-Committee
• Gift of Time
• Plan Ahead – be prepared
• Work with the group – support and challenge each other
• Be Open to New Ideas
• Ask Questions & Identify When you Need Help
• Open Communication
• Honesty

17. Presenters:
Clement
Coulston
&
Jamie
Behymer
Sound Like?
• One person speaks at a time
• Vocabulary – do we need a dictionary?
• Mutual Expression, Exploration & Opportunity
• Summarization

18. Presenters:
Clement
Coulston
&
Jamie
Behymer
Sound Like?
• In summary, I believe you said…
• I like ___, ___, and ___. However, I am challenged by __.
• Could you repeat that again?
• Please share a 30-second recap of your last statement

19. Presenters:
Clement
Coulston
&
Jamie
Behymer
Feel Like?
• Accomplishment
• Value
• Respect

20. Presenters:
Clement
Coulston
&
Jamie
Behymer
Feel Like?
• Honesty • Trust

21. Presenters:
Clement
Coulston
&
Jamie
Behymer
Misconceptions
1. You must agree with what everyone says.
2. You don’t share an idea because you are afraid if
others’ might disagree
3. As long as everyone is told they can contribute, then
you’re engaging in equitable conversations!

22. Presenters:
Clement
Coulston
&
Jamie
Behymer
Equitable Conversations
Do’s Don’t
Respect Fellow Participants Certain participants are viewed
as incapable of contributing
valuable information
Listen and value the opinions of Ignore the ideas of others’
all – keep an “open mind”
Awareness of vocabulary & Use derogatory language, such
tone of voice as the R-Word & other
offensive language
Use different models in Sole usage of 1 type of
expressing complex ideas presentation or activity

23. Presenters:
Clement
Coulston
&
Jamie
Behymer
Equitable Conversations
Do’s Don’ts
Ask “What Questions Do You Refrain from “Any Questions?”
Have?”
Co-Develop Goals and Norms Impose rules on the group,
with the Group especially when made by one
person
Ask colleagues to share their Allow a small group of people
thoughts if they have been talk and dominate the
quiet or disengaged conversation
Provide an agenda before the Provide no information about
conversation the topics

24. Presenters:
Clement
Coulston
&
Jamie
Behymer
Whisper Down the Lane…
• Jamie will quietly share a statement to the
person next to her.
• She will only be allowed to say it once,
whispering the statement in the ear of the
person next to her.

25. Presenters:
Clement
Coulston
&
Jamie
Behymer
7-Levels of Listening
Not • Ignore/not giving attention
Listening
• ‘acting’ / ‘give impression of’
Pretend
• Divided attention; ‘selective
Partially listening’

26. Presenters:
Clement
Coulston
&
Jamie
Behymer
7-Levels of Listening
Focused
• Undivided attention
Interpretive
• Attention + try to understand
Interactive
• Clarifying & acknowledge understanding
Engaged
• Fully express views, feelings, ideas

27. Presenters:
Clement
Coulston
&
Jamie
Behymer
from
50
Communica=ons
Ac=vi=es,
Source:
Reproduced
Icebreakers,
and
Exercises,
by
Peter
R.
Garber.
Amherst,
MA,
HRD
Press,
2008.
Listening Tips
1. Paraphrase – to confirm your understanding
2. Probe – for missing information
3. Clarify – any points that are unclear
4. Remember – take-away points

28. Presenters:
Clement
Coulston
&
Jamie
Behymer
E-Mail Suggestions – Format
• Bold & Italicize all dates/times.
• Utilize Bullet points/numbering
• Specify “Action Items”
• Create E-Mail Signature with your contact Info.
• Check “priority/high priority” sparingly.

29. Presenters:
Clement
Coulston
&
Jamie
Behymer
E-Mail Suggestions – Content
• Subject Line = Headline
• Long e-mail – create a few sentence summary at
closure
• Clear & Concise – refrain from long/multiple
paragraphs
• Tone – Professional

30. Presenters:
Clement
Coulston
&
Jamie
Behymer
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31. Presenters:
Clement
Coulston
&
Jamie
Behymer
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Page 2 of 2

32. Presenters:
Clement
Coulston
&
Jamie
Behymer
Social Media – 24/7 Learning & Sharing
Facebook Twitter
• Include your contact info • Succinct 140-character
(other websites, etc.) headline
• Update Status – tag • Use relevant hash tags
pertinent people/ • Participate in Twitter
organizations Meetings
• “Like” Organizations &
Engage in Discussions

33. Presenters:
Clement
Coulston
&
Jamie
Behymer
Social Media – 24/7 Learning & Sharing
WordPress Google Drive
• Take-away Message • Create, share and
• Call-to-Action collaborative on Google
• Individual Reflection
Docs, Google Forms

34. Presenters:
Clement
Coulston
&
Jamie
Behymer
Question
Who has experienced the “awkward
moment of silence” during a
conference call?

35. Presenters:
Clement
Coulston
&
Jamie
Behymer
Conference Call / Webinar
• Review agenda prior to call
• Compile ideas/proposals for the call.
• When contributing, announce your name prior to sharing
• Understand the “Action Work” Moving Forward
• Acknowledge timelines/due dates

36. Presenters:
Clement
Coulston
&
Jamie
Behymer
Face-to-Face Interactions
• “Whole Body Listening” – Body Language
• Prepare talking points & questions
• Refrain from interrupting
• Pause for air 

37. Presenters:
Clement
Coulston
&
Jamie
Behymer
FAVORITE SITES/
RESOURCES

38. Presenters:
Clement
Coulston
&
Jamie
Behymer
When is Good
hMp://whenisgood.net/

39. Presenters:
Clement
Coulston
&
Jamie
Behymer
Free Screen Sharing
http://www.freescreensharing.com/about.asp

40. Presenters:
Clement
Coulston
&
Jamie
Behymer
Group Me
https://groupme.com/

41. Presenters:
Clement
Coulston
&
Jamie
Behymer
Google+ Hangouts
http://www.google.com/+/learnmore/hangouts/

42. Presenters:
Clement
Coulston
&
Jamie
Behymer
Sub-Committee Break Out Time
 What social norms are needed (expectations for
behavior & interaction) for all to feel safe, valued and
able to contribute?
 What resources would help us with communication
and collaboration?
 I feel best prepared when….

43. Presenters:
Clement
Coulston
&
Jamie
Behymer
Preferred Way of Being Contacted
• Rate each category 1-5 (with 5 being favorite way to be
contacted).
Clem
5
3
4
3
1

44. Presenters:
Clement
Coulston
&
Jamie
Behymer
Founders of Change - Who are people
who have led and created change?
Eunice Kennedy Shriver Juliette Lowe

45. Presenters:
Clement
Coulston
&
Jamie
Behymer
Founders of Change - Who are people
who have led and created change?
Bill Nye Frank Shankwitz

46. Presenters:
Clement
Coulston
&
Jamie
Behymer
Question
Who are people who have
led and created change?

47. Presenters:
Clement
Coulston
&
Jamie
Behymer
Quotes
• Pairs of 3-4 people to discuss a quote
• Discuss:
• What was the author trying to get across?
• In your words, what does this quote suggest/imply?

48. Presenters:
Clement
Coulston
&
Jamie
Behymer
Questions – Respond “I AM!” If True
• Who in THIS room is an agent of change?
• Who in THIS room is an advocate for people
of ALL abilities?
• Who in THIS room is determined to continue
our work for inclusion, acceptance and
respect?

49. Presenters:
Clement
Coulston
&
Jamie
Behymer
Shared Leadership
• We are ALL leaders!

50. Presenters:
Clement
Coulston
&
Jamie
Behymer
Quote Development
• Develop a “quote” that expresses one of your
ideas, thoughts, values, feelings or attitudes
• Can be about Special Olympics, friends, family,
love, courage
• Write on paper provided, and sign your full name &
tape your picture next to it.