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Since its establishment Scottish Water has made significant progress in the delivery of water and waste water services to the people of Scotland. Our Vision is to be Scotland’s most valued and trusted business, and I am just one of the many dedicated people working behind the scenes to ensure customers have fresh, clean drinking water 365 days of the year. Having joined Scottish Water in April 2012 as Chief Scientist, I am now Director of Strategic Customer Service Planning, leading teams in regulation, water and waste water services, strategic review, science and innovation. It’s my responsibility to ensure customer needs and expectations are built into our strategies and plans for the...