Top Tips for a strong Social CRM Strategy.

1. Top Tips for a strong Social CRM Strategy Duncan Wood @sageukcrm

2. ACT! Sage CRM SalesLogix Sage and CRM

3. Have a conversation

4. Where do you put it on Covey (7 Habits)?

7. Social stories – legends and lessons

8. Customer as hero http://bit.ly/KachiWachi

10. When it goes wrong – Eurostar http://bit.ly/EuroStar2009

11. Sage CRM Solutions – Social Media Tips Six tips, based on our work so far

12. Social media Tip 1 Understand the activity on your site traffic statistics before you do anything else. Choose appropriate metrics

13. Social media Tip 2 Don’t feel you need to use every Social Media channel either. Be selective.

14. Social media Tip 3 Get comfortable with it yourself. Use it in your personal life. Then set up the official channels for your business.

15. Social media Tip 4 Empower your people to be able to react quickly without layers of ‘approval’ Publish basic guidelines

16. Social media Tip 5 Define your level of engagement according to your ability to support it. It needs the support of the entire business.

18. Where might it be going?

19. Have a conversation

20. Top Tips for a strong Social CRM Strategy Duncan Wood @sageukcrm