SalesBabu field force management software comes with an easy to use and simple web interface and sales tracker app which is basically an android based software which can be accessed from your smartphones anywhere, at anytime. From tracking your sales techs or engineer’s attendance and location to helping them take orders, capture stock, manage collections and track visibility the service management app helps your executives.
1. Benefits of field service tracking app
SalesBabu CRM for
business and startups
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Mobile workforce management software
Website: www.salesbabu.com Email: sales@salesbabu.com
The mobile workforce management software provides an automated solution for the smooth
running of business activities in the organisation. The mobile workforce management software
creates a bridge of interaction between the office reps, mobile reps and customers. Mobile
workforce management provides you an opportunity to make the right use of technology in
order to increase the efficiency of the business.
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Benefits of workforce management software
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● The mobile workforce management is customer focused as it focuses on customer data integration
with the location of the mobile workforce management to result in happy customers.
● The implementation of mobile workforce management improves efficiency, productivity and
automation.
● Adoption of the cloud based field service management software can help collection of data, deliver
insights that helps you to take better decisions. The availability of overall information at the right
time can reduce cost, identify areas of operational improvement, reduce risk.
● Cloud-based mobile workforce management software can help your business automate task
management, data analytics, reporting, customer communication and performance monitoring.
● With mobile workforce management software, communication becomes very easy in every level of
the process. It not helps in quick customer interactions but also ensures efficient communication
amongst the service team.
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Benefits of field service tracking app
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● The field service engineer management app provides your field techs or engineers to update their
call or ticket instantly from the customer’s location without having to go back to the office.
● The field service engineer management software lets the field techs or engineers to keep their
manager updated about their day-to-day activities. This in turn increases work productivity and
trust amongst the manager and field tech.
● The use of field service engineer management app eliminates manual errors. There will be no
more errors, double entries or loss of data since the service management app configures with
proper validations and stores all the data in the cloud.
● Your engineers need not have to maintain any paperworks or documents in written.
● All the required information is available on a single platform which can be installed in their
android phones. The service management app comes with a user-friendly interface, accessible
from anywhere at anytime.
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Benefits of field force management software for manager
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● The field service engineer management software helps the field manager to capture GPS of the techs or
engineers for location tracking. The manager can be updated with instant updates by the field techs.
● The field service tracking app provides accurate information to the managers regarding the distance
covered by the field techs on a daily basis.
● Software allows managers to assign work to particular field reps or engineer without any time delay.
● It helps the managers to plan on the travel time, travel distance and hence reduce extra costs.
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Benefits of field force management software for chief executive
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● The service management app plays a vital role in saving extra costs and improves savings
through better resource utilization.
● It creates work satisfaction for the field reps as their work is made easier and smoother. Thus,
happy workers results in increased productivity and business growth. It also reduces the attrition
rate.
● Better service management results in improvement of brand image.
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Workflow of service management
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1. Customer calls
2. Assignment of task
3. Job assignment alert
4. Field engineer visits customer
5. Close of ticket
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Features of SalesBabu Field service management software
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1. Complaint Management
● Monitor service activities
● Visibility AMC
● Case nature
● Complaint priority
● Complaint allocation
● Problems and resolutions
2. AMC Management
● PMS (Preventive Maintenance Schedule) visit scheduling
● PMS (Preventive Maintenance Schedule) checklist
● AMC (Annual Maintenance Contract) time period
● AMC (Annual Maintenance Contract) Pending notification
● Product details
● Machine site details
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3. Warranty Management
● Centralized warranty details
● Warranty ending notification
4. Spare Parts Consumption Management
● Tracking of rate of the spare parts consumption
● Details of the quantity of the spare parts consumption
● Forecast reorder level
● Good transfer details
● Goods obtained report
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Thank you for Visiting Us
Our Address
SalesBabu Business Solutions Pvt. Ltd.
No.38/11, 3rd Cross, G Block, Sahakarnagar, Bangalore – 560092
Tel: +91 9611 171 345 ,
Mobile: +91 9341 323 571
E-mail: sales@salesbabu.com
Website: www.salesbabu.com
Read More
How To Implement CRM Successfully
Why Customer Complaints Are Good For Your Business
How your customer service should be?
Strengthen your Customer Service
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