Samantha E. Holloway is a highly organized and experienced project manager with over 25 years of experience providing administrative support and managing projects remotely. She has extensive experience implementing SaaS software and managing client implementations. Her background includes positions at PRO Unlimited, Careerbuilder, and i9Sports where she oversaw multiple projects concurrently, ensured quality standards, and provided excellent customer service.

1. Samantha E. Holloway
1822 Vista River Drive
Valrico, FL. 33596
813-394-2786
saascrew@yahoo.com
SUMMARY OF QUALIFICATIONS
• A highly organized and detailed orientated with over 25 years’ experience providing thorough
and skillful administrative support to several project managers.
• Dedicated and focused; able to prioritize and complete multiple tasks and follow through to
achieve project goals.
• Recognized for reliability and professionalism for ‘getting the job done’ through persistence
and strong work ethics.
• An independent and self-motivated professional with excellent research and writing skills.
SKILLS:
• Microsoft Office, Chrome, Salesforce.com, Luceo, Bullhorn, Taleo, Talent Management, Talent
Strategist, Source & Screen, SaaS based business software systems, XML, Applink
PROFESSIONAL EXPERIENCE
PRO Unlimited
Implementations Project Manager - Remote
June 2016 – Present
• Manage the demands of multiple projects and demanding clients both directly and through
team members, ensuring that all project assignments are met with maximum quality standards
in place
• Create, communicate, update, and execute the client project plan. This involves routine client
contact via written and verbal communication including on site, face-to-face client visits,
telephone conferencing, and e-mail communication and delegating tasks and assignments to
the appropriate team members while managing the progress and providing timely
documentation along the way independently deliver projects medium to large in scale (as
defined by client size and volume, number of tasks and timeline)
• Manage scope as well as minimize and mitigate risk across projects. Addresses issues openly
and quickly, escalating to management where necessary.
• Practice quality procedures in accordance with PRO methodology to ensure profitable and
successful execution of projects as measured by meeting project success factors and
customer satisfaction
• Identify partnership opportunities and inform sales and/or client services on "add-on" sales
opportunities across projects
• Responsible for overseeing of the analysis of client provided data for the validation of worker,
manager, supplier and order information including: ensuring job descriptions which reflect the
actual job duties; environment; workers compensation codes; exempt/non-exempt
classifications; and other data as needed. Responsible for verifying FLSA compliance is met,
bill rate reflects contract rates and mitigates risk to PRO by assessing the accuracy of the
information received

2. • Conduct internal and external project meetings starting with the project launch and others as
needed at various intervals throughout the client implementation or provide oversight of project
coordinators conducting such.
• Responsible for supervising project coordinators to deliver timely and accurate agendas
Careerbuilder – CB1/Luceo
Software Implementation Upgrade Project Manager - Remote
April 2015 – April 2016
• Subject matter expert on the software as well as CareerBuilder products integrated with the
solution
• Documentation and manage software change requests. Test system once implemented by the
development team.
• Meeting with business users for gathering requirements, understanding goals and expectations
• Client’s main point of contact throughout Upgrade process
• Independent management of multiple software upgrade projects concurrently
• Responsible for project meetings and calls with clients
• Train client’s team on how to effectively use the software and manage software change
requests
• Communicate with sales and internal leadership to identify critical projects and opportunities
• Support members of the CB1 implementation team by developing tools, resources, and
processes to refine future delivery of resources
• Manage and oversee all operational aspects of the projects and identify and resolve issues.
• Maintain all parties’ involvement in projects (Sales, Technology, Leadership) through continual
communication throughout the duration of the project.
• Participate in all critical meetings such as transition calls, internal planning calls, strategic
brainstorming, and project close
• Communicate consistently and effectively keeping all relevant stakeholders up to speed with
project progress, risks, and milestones
• Create and maintain project timelines
• Work with clients located in the United States of America and in Canada
Careerbuilder – CB1/Luceo
Software Implementation Project Manager - Remote
October 2014 – April 2015
• As a Software Project Manager my goal is providing excellent customer service and deliver
dynamic solutions and implementation strategies. SaaS based business software systems.
• Meeting with business users for gathering requirements, understanding goals and expectations
• Client’s main point of contact throughout life cycle of implementation
• Working as a subject matter expert on the software and integrated 3rd party modules.
• Independent management of multiple software implementation projects concurrently, including
additional modules when purchased.
• Analyze client’s current workflow and perform business process evaluation to provide solution
recommendations, configuration details and define scope of work.
• Review client contract and ensure sales team sells within scope solutions. Alert management
team when out of scope projects come up during client meetings.
• Responsible for project implementation meetings, calls with clients and maintaining software
implementation timeline.

3. • Provide technical team with configuration specifications needed to develop client’s solution.
• Coordinate client data entry projects and schedule client’s team training on how to effectively
use software.
• Documentation and manage software change requests. Test changes once implemented by
the development team.
• Once delivering the clients configured ATS we work closely together during training and
support sessions to facilitate a seamless transition to the Luceo platform.
Careerbuilder - Talent Network
Project Coordinator - Remote
February 2014 – October 2014
• Identify and assess risks to the success of the project, the client relationship, or the desired
project outcomes. Minimize risk by determining and implementing the appropriate actions to
prevent, mitigate, or respond to risk events. Communicate effectively and in a timely manner
around risks and risk event occurrences
• Create and maintain project plans/timelines, including Communication, Schedule, Budget, and
Resource Management. Evaluate changes, assess the impact, and ultimately, communicate
both effectively to the client and internal stakeholders and execute updated plan.
• Manage product teams to ensure CareerBuilder is fulfilling all engagement requirements and
deliverables with the most timely and quality work.
• Participate in all critical meetings with client including, but not limited to, Engagement Brief,
Kickoff, Delivery calls, strategic brainstorming and Project Close.
• Maintain all parties’ involvement in engagement (Sales, Product team(s), Leadership and any
other key personnel) through continual communication throughout the duration of the
engagement as a whole.
• Review and approval of each customer communication or deliverable prior to delivery.
• Securing and facilitating any necessary customer meetings; this includes setting the agenda,
identifying all necessary attendees and materials.

4. i9Sports, Brandon, FL.
Part Time Customer Service
June 2011 - February 2014
• Responsible for customer service registrations for youth sports programs.
• Interacted with customers via the telephone to ensure that they received a high level of service
or help with their questions and/or concerns.
Norman’s Electronics, Atlanta, GA.
Customer Service
Working from Home, 2005 – 2009
• Responsible for customer service follow up calls to customers upon completion of servicing
their electronics.
• Interacted with customers via the telephone to ensure that they received an adequate level of
service or help with their questions and/or concerns.
• Gathered information and notes to present in a spreadsheet format to the main office.
Construction & Property Consultants, Inc., Norcross, GA.
Contract Administrator
April 1997 – September 2004
• Responsible for correspondence with clients, owners, general contractors and consultants,
coordination with project team members, and day-to-day general office duties.
• Proofed and edited contracts/correspondence to ensure accuracy and consistency.
• Other assignments include preparation of field reports, meeting minutes, change orders,
architectural supplement instructions, proposal requests, and punch lists. Architectural/MEP,
retail design.
• Updated and maintained the corporate brochure. Assisted with preparation of marketing
presentations and related correspondence.
• Coordinated preparation and timely dissemination of company proposals and presentations for
marketing.
EDUCATION
Aquinas College, Stockport, Cheshire, UK. – Business & Management BSc
Hazel Grove, Cheshire, UK. - GSCE