Do you own or manage a retail establishment like a bar, pub, restaurant or store? Would you like to know what your customers really think about you? More importantly, would you like to help your customers in an easier way? Roomvine is a tool which can help you with these problems. Contact us at hello@roomvine.com for queries or to request a sticker for your venue.

1. ROOMVINE
A new way to interact with your customers
Venue Booklet

2. Roomvine is a must-have to for any retail business
• Roomvine is a unique venue-based chat application
on which users anonymously chat with other people
physically present at the same venue
• Users of Roomvine can use it to:
• Get advice and suggestions from fellow customers
• Get help from the venue’s management or give
anonymous feedback
• Explore conversations with people there
• Share real-time pictures of the venue ambiance
• Plus, anyone from all over the world can observe
what’s happening in your store/venue in real time,
joining your establishment’s happenings in spirit

3. Do you face any of these retail problems?
• Comment cards and suggestion
boxes don’t give you meaningful
feedback
• People are too polite to give
negative feedback in person
• No elegant way to give
information to all your in-store
customers at once
• Promos and important
information displayed in store
are often overlooked
• You can’t be with all your
customers at once. There is
always someone who needs
help who can’t find an attendant
• No way for store attendants to
give answers to simple
questions without leaving their
station
Common customer experience problems faced by retail businesses
Inability to get accurate feedback Low customer engagement Ignored customers

4. Roomvine can solve your problems
Roomvine is a fresh, new way for retail and customer facing businesses to
observe, interact with and get feedback from their in-store customers
Be heard by in-store
customers by
broadcasting messages
Listen to what customers
are thinking and talking
about
Be informed about how
customers are rating your
venue’s current
atmosphere
Assist in-store customers
quickly through your
smartphones
What you can do on Roomvine

5. Be heard by your in-store customers
On Roomvine you or your employees can communicate important information and
announcements to all your in-store customers at once through your smartphone
Send highlighted messages to
your venue’s chat-room
Set your venue’s status with important
Information or promotions
Increase your in-store engagement!

6. Assist and talk to customers on a one-to-one level
Simple chat interface to talk
to your in-store customers
All identities are anonymous so
customers feel comfortable
discussing their issues openly
No more angry,
unattended customers!
You can’t be everywhere at once and customers hate waiting for help. Watch out for
customers who need assistance and help them out through your smartphone

7. Listen to what your customers are talking about now
Understand your customers’
psyche and preferences
Listen to your customers’
uninhibited feedback
about you
The most honest feedback is what customers say about you to each other.
Its better than any feedback from a comment or suggestion card :)

8. Be informed about how you are perceived
See how “hot” your place is right
now (ratings from last 8 hours)
as well as your all time score
See demographics of engaged
customers in your store
Customers anonymously rate how much they are enjoying your venue right now. This is a signal
for others nearby that your venue is “happening”. Stay informed about how they truly rate you.

9. All types of businesses are already loving Roomvine!
Let us know what you like about it.
“I love being able to tell
everyone at once about our new
dishes by setting a banner
status”
- Restaurant Owner
“I can save time and answer
simple customers questions on
which isle to find what without
leaving my desk”
- Retail Store Manager
“Its entertaining to hear what
customers randomly talk about
in the middle of the night :)”
- Pub Manager
“It’s a fun way to take music
requests and to collectively share
pictures of the party”
- Event Manager
“I like talking to at least one
customer a day about their
experience. They talk more
candidly when its anonymous”
- Boutique Shoe Shop Owner

10. Getting started is super simple
Step 1:
Claim your venue so we can
verify and grant you admin
privileges for your venue.
Email us at
venues@roomvine.com
Step 2:
Engage your in-store customers by
putting up sleek Roomvine stickers
and signs at your entrance
Step 3:
Download the app for
your iPhone or Android
device. Log in and you
are good to go!

11. There is nothing more important than knowing what is on
your customers’ minds – We can help you do that!
"Get Closer than ever to your customers. So close that you tell them
what they need well before they realize it themselves.“
Steve Jobs, Co-Founder, CEO and Chairman, Apple

12. Email us at venues@roomvine.com to get started!