1. Business Etiquette Defined:
Etiquette means expected behaviors and expectations for individual actions within society,
group, or class. Within a place of business, it involves treating coworkers and employer with
respect and courtesy in a way that creates a pleasant work environment for everyone.
Business etiquettes vary from country to country. The reason of this variation is basically the
cultural influence. Due to the disparity of culture, business etiquettes fluctuate. The people of
Asia believe in a culture which might not be preferred by the people of Africa. The African
people may favor a cultural trait that might not be resembled by the people of America.
International business yet operates through these diversifications. In this term paper we are
assigned to study on the business etiquette of three African nations. In order to do that we have
chosen South Africa from Southern part of Africa, Egypt from North Eastern part of Africa and
Ivory Coast from North Western part of Africa. These three nations are from three different
economies and three different parts of Africa.

2. 10.0 Points for Service Sectors
After analysis, it can be said that the contribution of service sector is about 49.22% and the
growth rate of service sector is 6.175%. The contribution is about half of the total economic
sectors and the growth rate is more than the average growth of GDP. Emphasis is given on the
service sector for development. Since the industry sector is growing rapidly (7.49%), support can
be given by providing the quality and smooth service. The employment in service sector is
increasing day by day. So, there is lot of opportunity for employment in this sector. Though there
is negative Trade Balance of service of Bangladesh, the growth rate of service export is more
than that of import. It is a good symptom for us. So we have to emphasize the service export
such as Tourism, Software, Transportation and Financial service etc. The prospects of some
promising service sectors are pointed out below.
10.1 Development of Tourism
Tourism is one of the most promising sectors for Bangladesh with her huge natural beauty,
heroic historical background and archaeological resources (Das & Chakroborty 2012).
Bangladesh is a country of natural beauty. She has lot of tourism places. These places are of
different interest like beaches, historical places, archaeological sites, religious palaces, forest and
jungle etc.
10.2 Quality Financial Services
Financial service is another important part of total service sector in Bangladesh. It is a promising
sub sector which consists of the Bangladesh Bank (the central bank), four nationalized
commercial banks (NCBs), 5 state owned specialized banks (SBs), more than 30 private sector
commercial banks (PCBs) and more than 9 foreign commercial banks (PCBs). The rest of the
financial sector consists of more than 29 non-bank financial institutions, the capital market, 3
general and 17 life insurance companies, the cooperative banks and the microfinance institutions.
10.3 Development of Education sector
For increasing of people and literacy rate, the demand of higher education is increasing. The
technical institution, Business education, health education create the demand to the people. The
development of government and private universities is the indicator of growing demand of
education sector.

3. 12.0 Recomandation
 The growth of an efficient services sector is essential for the overall growth of the
economy. An efficient financial services sector is crucial for raising the competitiveness
of the countries. For this reason, appropriate government policies and measures need to
be designed for a sustained growth of the services sector.
 Bangladesh needs to enhance the education and skill level of its workforce as it is
important for the financial service firms to employ skilled workforce for delivery of their
services to foreign clients or attract firms to employ skilled workforce foreign
multinationals into the country.
 Computer literacy level along with the general education level needs to be enhanced to
boost Mode1 export.
 In sectors in which regulatory bodies exist, e.g., Securities and Exchange (SEC) etc.
there is the need to strengthen the capabilities .
 Special emphasis needs to be given to introduce E-governance to improve transparency
and reduce transaction costs. E-governance can also counter the menace of corruption
that is all pervasive in the Bangladesh society.
 Regulatory institutions in collaboration with associations for different services sectors
should make efforts for standardization, recognition and accreditation of service
institutions, facilities and professional qualifications with international standards,
qualifications and bodies.
 Improvements in law and order situation and political stability are vital in attracting
foreign investment. Bangladesh should improve its country image abroad by having
political stability, adopting sound macroeconomic policies, clamping down on extremism
and militancy, and improving the law and order situation.
 Bangladesh's commitments to GATS are very limited but in practice most of
the country's services sectors have been liberalized as part of its general
economic reform program.
 Bangladesh Bureau of Statistics (BBS) needs to improve statistical coverage of
the financial services sector. Inclusion of more reliable data on financial service
sector would increase awareness among foreign investors.

4.  Government should take initiatives to start short training program on GATS for
all stakeholders on a regular basis. The resource person can be drawn from the
Ministry of Commerce, universities, and research organizations of the country
as well as from the professional staff of the WTO, ITC and UNCTAD.
 Attracting FDI: Bangladesh badly needs FDI. More emphasis needs to be given
to attract FDI to financial services. The country may benefit from "commercial
presence" in these services by way of improvements in quality and supply.
Commercial presence should be welcome in banking services as it will bring
better technology and best practices, which will improve the efficiency in the
sector.
13.0 Conclusions
Different country experiences suggest that trade liberalization alone cannot result in growth and
development. This is true especially in the case of LDCs where infrastructure facilities are not
suitable and knowledge deficiencies regarding sectoral potentiality further deprive them of the gains
through trade openness. On the whole there are several issues concerning trade liberalization and
domestic regulation in the services sector which require immediate attention. Some of these are as
follows:
 Although Bangladesh has made some significant gains from trade liberalization, a rather
slow and cautious approach is preferred by many stakeholders. There is a need to strengthen
the capacity for domestic regulation, the underlying rules to strengthen the process of trade
liberalization in a number of services sectors.
 There is a need to actively involve all stakeholders (civil societies, private sector, etc.) at
every stage of the decision making process from assessment studies to formulation to actual
policy formulation. This could help build domestic support for trade liberalization of
domestic regulation.