1. Employee Engagement is not a Dark Art but get it
right and it works like Magic !
Maggie Pavlou HR Director

2. 2
• Should you bother to measure employee
engagement and if so what is the best way to do it
• Can you really align employee engagement to
business performance?
• How to change a business culture to one that actively
embraces employee engagement
• Why employee recognition is so important to
improving business performance

3. 3
• About Parkdean
• Challenges of our Sector
• Why I Employee Engagement
• What is it & why bother ?
• How we measure Employee Engagement
• What we have done to improve Employee
Engagement
• Q & A

4. 4

5. 5
Parkdean
•A little about Parkdean
•Challenges with our sector

6. 6
What is Employee Engagement ?

7. 7
What is employee engagement?
• “This is about how we create the conditions in which employees offer more
of their capability and potential.” – David Macleod
Visible, empowering leadership providing a strong strategic
narrative about the organisation, where it’s come from and
where it’s going.
Engaging managers who focus their people and give them scope,
treat their people as individuals and coach and stretch their
people.
There is employee voice throughout the organisations, for
reinforcing and challenging views, between functions and
externally, employees are seen as central to the solution.
There is organisational integrity – the values on the wall are
reflected in day to day behaviours. There is no ‘say –do’ gap.

8. 8
Why Bother ?

9. 9
How we measure Employee Engagement

10. 10
Engagement Themes

11. 11
Overall Engagement Level

12. 12
Comparisons

13. 13
What we have done to improve our Employee
Engagement

14. 14
Keep it Simple – Parkdean People
Engage
Recruit
Train
Review
Develop

15. 15
Keep it Simple – Parkdean Pyramid
Profit
People
Process &
Performance
Planning

16. 16
What have we done
Profit
Planning
Performance
Process
People
VIP Programmes
Engage
Recruit
Train
Review
Develop
Parkdean
Employee
Business Forum

17. Actively Engaged People = Happy Customers

18. 18
Correlation between results

19. 19
It’s not what you do – it’s the way that you do it

20. 20
Our Values

21. 21
Examples of the attributes that make a “Parkdean
Person”

22. 22
What does Happy mean to us?
• Making Happy Holidays
• Being Accountable
• Taking Pride in our business
• Being Passionate about service
• Helping You to make the difference

23. 23
It’s not what you do – it’s the way that you do it
People will often forget
exactly what you said
but they will never forget
exactly how you made them feel

24. 24
Maggie Pavlou
maggiepavlou@parkdean.com