Office hours and staffing have become a standard that most companies have written in stone. However, with technology and a better focus on work-life balance, the "standard" hours don't work as well anymore. In this session, learn 5 ways to create connection and flexibility that makes sense for your staff and your community.

1. OFFICE HOURS THAT WORK FOR STAFF AND RESIDENTS

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Meet resident expectations – it’s important!

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What time of day would you prefer to be
able to communicate with the office staff? 2015
5PM - 7PM 45.4%
9AM - 12PM 37.1%
2PM - 5PM 35.5%
12PM - 2PM 27.3%
7AM - 9AM 19.3%
24/7 16.2%
7PM - 9PM 13.1%
Source: SatisFacts Research Annual Survey

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PART-TIME
FLEX TIME
WEEKEND HELP
FLOATERS

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2

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10a-7p SHIFT
11a-8p SHIFT
RENEWAL NIGHTS
TEAM LATE NIGHT

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3

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OPENING DUTIES
TEAM POW-WOW
SET DEADLINES
READY TO SERVE

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4

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STUDENTS
RETIREES
STAY-AT-HOME
PARENTS
UNEXPECTED
PLACES

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5

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TEAM TRAINING
AWARENESS
PROMOTION
RESIDENT CHEAT
SHEET

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