Pandemic Predictions: Resident Relations
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Building and maintaining relationships between management, residents and neighbors is a tricky balance. Here are key insights on what to focus on over the first half of 2021.
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Pandemic Predictions: Resident Relations
- 1. Part 3
- 2. Quick Stats
- 3. Quick Stats COVID-19 National Renter Study, Overall Results How likely will you be to renew your lease when it expires? 26.8% 17.3% 38.6% 17.3% Very Likely Somewhat Likely Not Likely I Don't Know
- 4. Quick Stats COVID-19 National Renter Study, Overall Results Why didn’t you answer “very likely” to renew? 1 Rent Increase 2 Apartment - Appearance, Condition 3 Office Staff 4 Management Decisions Due to COVID-19 5 Neighbors 6 Community - Overall Quality 7 Can't Afford 8 Value, Found Better Deal 9 Community – Appearance, Cleanliness 10 Safety - Sense of Security
- 5. Quick Stats COVID-19 National Renter Study, Overall Results Why didn’t you answer “very likely” to renew? 1 Rent Increase 2 Apartment - Appearance, Condition 3 Office Staff 4 Management Decisions Due to COVID-19 5 Neighbors
- 6. Resident Relations Resident Relationship #2 Relationship #1 LIVE Q&A coming up! menti.com Code: 7755761
- 7. Resident Relations Resident NeighborsManagement LIVE Q&A coming up! menti.com Code: 7755761
- 8. Resident Relations Resident NeighborsManagement Interactions add value and are memorable LIVE Q&A coming up! menti.com Code: 7755761
- 9. Resident Relations Resident NeighborsManagement Mutual respect and all abide by community policies LIVE Q&A coming up! menti.com Code: 7755761
- 10. Resident Relations All are held to the same standard Resident NeighborsManagement LIVE Q&A coming up! menti.com Code: 7755761
- 11. Resident Relations OVERALL EXPERIENCE Resident NeighborsManagement Interactions Respect Accountability LIVE Q&A coming up! menti.com Code: 7755761
- 12. Improving relations • Be visible • Video chat, live stream team meetings, post weekly video updates • Be flexible • Brainstorm ideas for getting around what you can’t do (take 1…give 2) • Be thoughtful • Think long-term when making decisions and careful how changes are communicated • Be relatable • Revise auto-responders, edit responses to email inquiries, throw out review response templatesLIVE Q&A coming up! menti.com Code: 7755761
- 13. KEY TAKEAWAYS
- 14. Key Takeaways • Critical period: next 6 months • Avoid a breakdown in key relationships • Interactions, respect and accountability • Residents need a win LIVE Q&A coming up! menti.com Code: 7755761