This document compares the food delivery platforms Swiggy, Zomato, and Uber Eats. It outlines how each platform works, their presence on social media, mobile apps, search engine optimization strategies, online engagement metrics, reviews and comments handling, response times to customer issues, marketing campaigns, and email marketing practices. Recommendations are provided to focus on social media presence, offers and discounts, interaction, campaigns using influencers, and efficient complaint resolution.
3. How does it
work?
❖ Browse
Uber Eats has hundreds of restaurants to choose from. When you
open the app, you can scroll through the feed for inspiration or
search for a particular restaurant or cuisine. When you find
something you like, tap to add it to your cart.
❖ Order
When you’re ready to check out, you’ll see your address, an
estimated delivery time, and the price of the order including tax
and booking fee. When everything looks right, just tap Place
order–and that’s it. We’ll automatically use the card on file so you
never need cash.
❖ Track
Follow your order in the app. First you’ll see the restaurant
accept and start prepping. Then, when the order’s almost ready,
a nearby Uber partner–in a car, on a bike, or scooter–will go to
the restaurant to pick it up. Next, they’ll drive or ride to you.
You’ll be able to see their name and photo and track progress o
the map.
7. Search Engine
Optimization
(SEO)
Basic Keywords used
❖ Order food online
❖ Food online order
❖ Best place to order food online
❖ Food delivery online
❖ Best food delivery apps in India
❖ Top food delivery companies in india
24. Campaigns
❖ Last year, Uber Eats
india sparked a major
controversy when
they sent out this
promotional message.
It was termed as
sexist by the
audience.
25. Campaigns❖ In 2017, Zomato
India did a campaign
which went viral due
to their catchy tag
lines from films and
popular songs.
❖ These ads were
posted on social
media and on
hoardings as well.
27. Campaigns
❖ Swiggy did a special
digital ad campaign
during IPL, where in they
promoted their offers and
features like no minimum
order and super-fast
delivery in form of short
videos on youtube.
28. Email Marketing
❖ Uber eats opts for
Email marketing
strategy sending
approx.7 emails a
month about their
offers and discounts
❖ Whereas Swiggy and
Zomato share approx
5 emails a month
about their offers to
the subscribers.
29.
30. Recommendations
❖ Focus on social media presence.
❖ Grabbing the attention of target
audiences by use of catchy tag lines.
❖ Offering discounts, coupons, offers
to target audiences.
❖ Increase interaction with their
audiences on various social media
platforms.
❖ Should do various campaigns,
events and use hashtags to reach a
large number of audiences.
❖ Reply to complaints by customers
should be prompt and efficient.
❖ They should be using influencers like
youtubers to get themselves
promoted like AIB, Ashish
Chanchlani.
Notas del editor
Browse
Uber Eats has hundreds of restaurants to choose from. When you open the app, you can scroll through the feed for inspiration or search for a particular restaurant or cuisine. When you find something you like, tap to add it to your cart.
Order
When you’re ready to check out, you’ll see your address, an estimated delivery time, and the price of the order including tax and booking fee. When everything looks right, just tap Place order–and that’s it. We’ll automatically use the card on file so you never need cash.
Track
Follow your order in the app. First you’ll see the restaurant accept and start prepping. Then, when the order’s almost ready, a nearby Uber partner–in a car, on a bike, or scooter–will go to the restaurant to pick it up. Next, they’ll drive or ride to you. You’ll be able to see their name and photo and track progress o the map.
Uber Eats does not have an active social media presence just like Zomato and Swiggy has. Zomato has an excellent Social Media presence and then comes swiggy.
Zomato is leading in the SEO, 2nd is swiggy whereas Uber Eats is at the bottom of the first page.
Swiggy is leading in the online engagement.
Uber eats mainly receive customer complaints on the FB and twitter. They are garnering a good amount of comments on their instagram by uploading the food guessing posts.
Most of the comments and tweets are service complaints and regarding for information about the customers order. Swiggy received great participation for the #SwiggyTuesdays QA contest wherein they ask to identify a dish or food item.
Most of the comments and tweets are complaints regarding the order placed and poor service offered by Zomato.
However, there are quite a few positive comments received on twitter for amazing service provided by delivery executives.
Zomato comes in the second place within 15 mins.
Uber Eats takes approximately 1 - 2 hours to respond.
Content is quirky, trendy and keeping in mind the current events like Fifa. They post instagram stories of new restaurant openings using hashtag #zomatobrandstories and promotional posts for zomato gold membership. These posts have garnered an average amount of likes from the followers.
Email marketing done by Swiggy and Zomato is weaker than Uber eats as only 5-6 emails are being sent to audiences in a month.