Santiago Bravo González
4 SlideShares 18 Seguidores 11 Siguiendos
Personal Information
Organización/Lugar de trabajo
Madrid Area, Spain Spain
Ocupación
Business & ICT Consultant, #ContactCenter, #SocialCustomerService, #SocialMedia, #CRM, #ThoughtLeadership
Sector
Consulting / Advisory
Sitio web
www.pensytech.com/
Acerca de
I have 26 years of experience on Business and ICT Consultancy. I have been working and leading projects in most of the business and ICT consulting practices: ICT strategic planning, business Strategy, market research & benchmarking, and CRM and Contact Center optimization. Skills, knowledge & technical competences are related to customer services and virtual channels automation, focusing on converged, social, collaborative and interactive solutions for customer services optimization (#SocialCustomerService, #SocialCRM, #ContactCenter, Virtual Assistants, Voice&Speech Tech., etc.). I have experience in several markets, but more focused on Telco, Finance and Public Sector.
Datos de contacto
Etiquetas
business consulting consulting thought leadership consultant managing consultant santiago bravo gonzález cv curricula customer service customer relationship management social customer service it consulting digital transformation digital strategy crm social crm social media market research social media strategy
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Presentaciones

(2)

Pensytech consultoria lineas de servicio v011217

Hace 6 años • 65 Visualizaciones

Pensytech transformacion digital relacion cliente marca v021217

Hace 6 años • 131 Visualizaciones

Documentos

(2)

Cv santiago bravo gzlez english short_sept 2108

Hace 5 años • 55 Visualizaciones

Cv santiago bravo gzlez spanish short_sept 2108

Hace 5 años • 36 Visualizaciones

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Personal Information
Organización/Lugar de trabajo
Madrid Area, Spain Spain
Ocupación
Business & ICT Consultant, #ContactCenter, #SocialCustomerService, #SocialMedia, #CRM, #ThoughtLeadership
Sector
Consulting / Advisory
Sitio web
www.pensytech.com/
Acerca de
I have 26 years of experience on Business and ICT Consultancy. I have been working and leading projects in most of the business and ICT consulting practices: ICT strategic planning, business Strategy, market research & benchmarking, and CRM and Contact Center optimization. Skills, knowledge & technical competences are related to customer services and virtual channels automation, focusing on converged, social, collaborative and interactive solutions for customer services optimization (#SocialCustomerService, #SocialCRM, #ContactCenter, Virtual Assistants, Voice&Speech Tech., etc.). I have experience in several markets, but more focused on Telco, Finance and Public Sector.
Etiquetas
business consulting consulting thought leadership consultant managing consultant santiago bravo gonzález cv curricula customer service customer relationship management social customer service it consulting digital transformation digital strategy crm social crm social media market research social media strategy
Ver más