1. Process Centric Applications Information Systems Management

2. TECHNOLOGY AND PROCESS L. SCHLENKER What is the place of information technology in improving business processes? Partners Stockholders Clients Employees

3. OUTLINE L. SCHLENKER

4. WHAT IS THE REALITY OF BUSINESS? L. SCHLENKER

5. ORGANISATIONAL STRUCTURE? L. SCHLENKER

6. TECHNOLOGICAL INFRASTRUCTURES ? L. SCHLENKER

7. BUSINESS PROCESSES ? L. SCHLENKER

8. HUMAN COMPETENCIES ? L. SCHLENKER Technicity Reflection Imagination Cooperation Method Action John Holland

9. ORGANISATIONAL PERFORMANCE ? L. SCHLENKER Burke Litwin

10. VALUE THROUGH PROCESS L. SCHLENKER

11. DIFFERENT SIDES OF THE COIN ERP SCM CRM History MRP Total Quality Management Client contact systems Measure Quantitative Static Quantitative Dynamic Qualitative Perimeters Inside a firm Between firms Between firms and clients Cost Hardware/software e700 000 e100 000 e50 000 ROI 5 to 7 years 1 to 3 years 6 months to 1 year

13. VALUE PROPOSITIONS L. SCHLENKER

14. MEASURING IT IMPACT L. SCHLENKER

15. PROCESS CENTRIC APPLICATIONS L. SCHLENKER

16. TRADITIONAL INFORMATION ARCHITECTURES L. SCHLENKER Interfaces using “batch” operations

18. THREE TIER ARCHITECTURES L. SCHLENKER

19. EVENT- DRIVEN TRANSACTIONS L. SCHLENKER An event-driven process chain structure

20. The SME L. SCHLENKER