This document appears to be a summary of the results of a research study conducted by Morar Consulting on behalf of Schneider Electric regarding building facilities management. It includes responses from 301 participants on topics such as their current approach to maintaining building systems, how efficiently their facilities operate compared to peers, their perception of and engagement in performance tracking, how they measure the success of their facilities team, what types of key performance indicators would be most ideal, and their level of information and interest in analytics for maintenance planning. The participants provided priorities and preferences on various process, asset, financial, satisfaction and business-oriented metrics that could be used to measure building system and service performance.

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Connected Services
January 2016 Research Study

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(N=301)
Sample details

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Approach to Maintaining Building Systems
Q: Please select the statement that best describes your current approach to maintaining
building systems.

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Please select the statement that best describes your current approach to maintaining building systems.
Approach to Maintaining Building Systems

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Please select the statement that best describes your current approach to maintaining building systems.
Profile: Approach to Maintaining Building Systems

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Comparison of Efficiency to Peer Facilities
Q:Which of the following statements best represents how efficiently your facilities
operate compared to the performance of peer facilities?

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Which of the following statements best represents how efficiently your facilities operate compared to the performance of peer facilities?
Comparison of Efficiency to Peer Facilities

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Which of the following statements best represents how efficiently your facilities operate compared to the performance of peer facilities?
Profile: Comparison of Efficiency to Peer Facilities

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PerceptionTowards PerformanceTracking
Q:Which of the following statements best describe your company’s engagement in
performance tracking?

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Which of the following statements best describe your company’s engagement in performance tracking?
Perception Towards Performance Tracking

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Which of the following statements best describe your company’s engagement in performance tracking?
Profile: It is a necessary cost of doing business that is closely monitored on a cost
basis

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Which of the following statements best describe your company’s engagement in performance tracking?
Profile: The reliability of our critical infrastructure is essential as it enables our entire
organization

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Which of the following statements best describe your company’s engagement in performance tracking?
Profile: The performance of our building infrastructure and technology makes a
positive impact on our competitiveness - attracting the best employees and keeping
occupants satisfied.

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Which of the following statements best describe your company’s engagement in performance tracking?
Profile: Our facility management and technologies are an integral part of our business
decisions and our company’s brand perception.

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Team Measurement
Q:Which of the following statements best descibe the measurements you currently use to
communicate the success of your team’s performance?

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Which of the following statements best descibe the measurements you currently use to communicate the success of your team’s performance?
Team Measurement

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Which of the following statements best descibe the measurements you currently use to communicate the success of your team’s performance?
Profile: Meet annual targets (facility/technology maintenance costs)

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Which of the following statements best descibe the measurements you currently use to communicate the success of your team’s performance?
Profile: Occupant satisfaction (number of complaints or annual survey)

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Which of the following statements best descibe the measurements you currently use to communicate the success of your team’s performance?
Profile: Reliability/uptime (track downtime or impact on productivity)

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Which of the following statements best descibe the measurements you currently use to communicate the success of your team’s performance?
Profile: Utilities/energy consumption (building efficiency benchmark or energy score)

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Which of the following statements best descibe the measurements you currently use to communicate the success of your team’s performance?
Profile: We don’t track facility team performance

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Preferred Measurement Approaches
Q: In an ideal setting, how would each of the following key performance indicators
measure the success of your facility management team (internal or outsourced), with 10
being the best method?

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In an ideal setting, how would each of the following key performance indicators measure the success of your facility management team (internal or outsourced), with 10 being the best method?
Preferred Measurement Approaches

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In an ideal setting, how would each of the following key performance indicators measure the success of your facility management team (internal or outsourced), with 10 being the best method?
Profile: Process-oriented metrics

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In an ideal setting, how would each of the following key performance indicators measure the success of your facility management team (internal or outsourced), with 10 being the best method?
Profile: Asset-oriented metrics

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In an ideal setting, how would each of the following key performance indicators measure the success of your facility management team (internal or outsourced), with 10 being the best method?
Profile: Financial performance metrics

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In an ideal setting, how would each of the following key performance indicators measure the success of your facility management team (internal or outsourced), with 10 being the best method?
Profile: Qualitative satisfaction-oriented metrics

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In an ideal setting, how would each of the following key performance indicators measure the success of your facility management team (internal or outsourced), with 10 being the best method?
Profile: Outcome business-oriented metrics

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Building Facilities Management

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Importance of Features within Process Oriented
Metrics
Q: Specific to your team’s building system services or your outsourced service provider(s),
please prioritize the importance of the KPI measurements that ideally you would like to
use to measure building system & service performance.

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Specific to your team’s building system services or your outsourced service provider(s), please prioritize the importance of the KPI measurements that ideally you would like to use to measure building system & service
performance.
Importance of Features within Process Oriented Metrics

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Specific to your team’s building system services or your outsourced service provider(s), please prioritize the importance of the KPI measurements that ideally you would like to use to measure building system & service
performance.
Profile: Response Time:From time of service request until start of work

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Specific to your team’s building system services or your outsourced service provider(s), please prioritize the importance of the KPI measurements that ideally you would like to use to measure building system & service
performance.
Profile: Technician Effectiveness:First time fix, repair accuracy or other productivity
metric

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Specific to your team’s building system services or your outsourced service provider(s), please prioritize the importance of the KPI measurements that ideally you would like to use to measure building system & service
performance.
Profile: Number of Service Request Work Orders Completed:Within 30 days or
defined period of time

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Specific to your team’s building system services or your outsourced service provider(s), please prioritize the importance of the KPI measurements that ideally you would like to use to measure building system & service
performance.
Profile: Preventive Maintenance (PM):% PM agreement met% complete on time or %
PM vs. service requests

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Importance of Features within Asset Oriented
Metrics
Q: Specific to your team’s building system services or your outsourced service provider(s),
please prioritize the importance of the KPI measurements that ideally you would like to
use to measure building system & service performance.

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Specific to your team’s building system services or your outsourced service provider(s), please prioritize the importance of the KPI measurements that ideally you would like to use to measure building system & service
performance.
Importance of Features within Asset Oriented Metrics

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Specific to your team’s building system services or your outsourced service provider(s), please prioritize the importance of the KPI measurements that ideally you would like to use to measure building system & service
performance.
Profile: Equipment Availability

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Specific to your team’s building system services or your outsourced service provider(s), please prioritize the importance of the KPI measurements that ideally you would like to use to measure building system & service
performance.
Profile: Equipment Reliability

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Specific to your team’s building system services or your outsourced service provider(s), please prioritize the importance of the KPI measurements that ideally you would like to use to measure building system & service
performance.
Profile: Cybersecurity

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Specific to your team’s building system services or your outsourced service provider(s), please prioritize the importance of the KPI measurements that ideally you would like to use to measure building system & service
performance.
Profile: Energy Savings

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Specific to your team’s building system services or your outsourced service provider(s), please prioritize the importance of the KPI measurements that ideally you would like to use to measure building system & service
performance.
Profile: Equipment Life Cycle

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Importance of Features within Facilitywide
Perfomance Metrics
Q: Specific to your team’s building system services or your outsourced service provider(s),
please prioritize the importance of the KPI measurements that ideally you would like to
use to measure building system & service performance.

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Specific to your team’s building system services or your outsourced service provider(s), please prioritize the importance of the KPI measurements that ideally you would like to use to measure building system & service
performance.
Importance of Features within Facilitywide Perfomance Metrics

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Specific to your team’s building system services or your outsourced service provider(s), please prioritize the importance of the KPI measurements that ideally you would like to use to measure building system & service
performance.
Profile: Peer Facility Benchmark

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Specific to your team’s building system services or your outsourced service provider(s), please prioritize the importance of the KPI measurements that ideally you would like to use to measure building system & service
performance.
Profile: 3rd party annual assessment

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Specific to your team’s building system services or your outsourced service provider(s), please prioritize the importance of the KPI measurements that ideally you would like to use to measure building system & service
performance.
Profile: Energy Usage Index

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Specific to your team’s building system services or your outsourced service provider(s), please prioritize the importance of the KPI measurements that ideally you would like to use to measure building system & service
performance.
Profile: Annual Maintenance Expenditure (AME)

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Specific to your team’s building system services or your outsourced service provider(s), please prioritize the importance of the KPI measurements that ideally you would like to use to measure building system & service
performance.
Profile: Budget Execution

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Importance of Features within Qualitative
Satisfaction Oriented Metrics
Q: Specific to your team’s building system services or your outsourced service provider(s),
please prioritize the importance of the KPI measurements that ideally you would like to
use to measure building system & service performance.

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Specific to your team’s building system services or your outsourced service provider(s), please prioritize the importance of the KPI measurements that ideally you would like to use to measure building system & service
performance.
Importance of Features within Qualitative Satisfaction Oriented Metrics

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Specific to your team’s building system services or your outsourced service provider(s), please prioritize the importance of the KPI measurements that ideally you would like to use to measure building system & service
performance.
Profile: # Complaints per month

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Specific to your team’s building system services or your outsourced service provider(s), please prioritize the importance of the KPI measurements that ideally you would like to use to measure building system & service
performance.
Profile: 3rd Party Perception Survey

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Specific to your team’s building system services or your outsourced service provider(s), please prioritize the importance of the KPI measurements that ideally you would like to use to measure building system & service
performance.
Profile: Annual satisfaction Poll

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Specific to your team’s building system services or your outsourced service provider(s), please prioritize the importance of the KPI measurements that ideally you would like to use to measure building system & service
performance.
Profile: 360 performance review

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Importance of Features within Outcome Enterprise
Oriented Metrics
Q: Specific to your team’s building system services or your outsourced service provider(s),
please prioritize the importance of the KPI measurements that ideally you would like to
use to measure building system & service performance.

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Specific to your team’s building system services or your outsourced service provider(s), please prioritize the importance of the KPI measurements that ideally you would like to use to measure building system & service
performance.
Importance of Features within Outcome Enterprise Oriented Metrics

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Specific to your team’s building system services or your outsourced service provider(s), please prioritize the importance of the KPI measurements that ideally you would like to use to measure building system & service
performance.
Profile: Building Risk Index (BRI)

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Specific to your team’s building system services or your outsourced service provider(s), please prioritize the importance of the KPI measurements that ideally you would like to use to measure building system & service
performance.
Profile: Facility Coefficient

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Specific to your team’s building system services or your outsourced service provider(s), please prioritize the importance of the KPI measurements that ideally you would like to use to measure building system & service
performance.
Profile: Sustainability: CO2 Emissions or % environmental compliance

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Specific to your team’s building system services or your outsourced service provider(s), please prioritize the importance of the KPI measurements that ideally you would like to use to measure building system & service
performance.
Profile: Energy Performance Rating

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Planning Ahead ForYour Building

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Level of Information For Maintenance Planning
Q: Please describe the level of information you have from across your organization for
optimum facility maintenance planning (visibility into site/system performance, etc.)?

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Please describe the level of information you have from across your organization for optimum facility maintenance planning (visibility into site/system performance, etc.)?
Level of Information For Maintenance Planning

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Please describe the level of information you have from across your organization for optimum facility maintenance planning (visibility into site/system performance, etc.)?
Profile: Level of information

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Interest in Analytics Managed Service
Q: Do you think your company would benefit from an analytics managed service that
provides automatic performance measurement to aid in ongoing building management and
maintenance planning?

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Do you think your company would benefit from an analytics managed service that provides automatic performance measurement to aid in ongoing building management and maintenance planning?
Interest in Analytics Managed Service

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Do you think your company would benefit from an analytics managed service that provides automatic performance measurement to aid in ongoing building management and maintenance planning?
Profile: Interest in Analytics Managed Service

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Barriers to AdoptTechnology
Q:What do you see as the biggest barrier to the adoption of digital solutions and analytics
in buildings?

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What do you see as the biggest barrier to the adoption of digital solutions and analytics in buildings?
Barriers to Adopt Technology

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What do you see as the biggest barrier to the adoption of digital solutions and analytics in buildings?
Profile: Barriers to Adopt Technology

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Connected Systems inYour Building
Q: Digitization is an industry megatrend. Initially the internet was about people-to-people
communications. Industry predictions indicate that over the next three to five years, it will
rapidly move to connecting people-to-devices, people-to-machines and devices-to-devices.
The Internet of Things (IoT) is expected to have 50B devices and things connected by
2020.

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Digitization is an industry megatrend. Initially the internet was about people-to-people communications. Industry predictions indicate that over the next three to five years, it will rapidly move to connecting people-to-
devices, people-to-machines and devices-to-devices. The Internet of Things (IoT) is expected to have 50B devices and things connected by 2020.
Do you see digitiazation/IoT impacting your building and maintance polcies within the next year?
Connected Systems in Your Building

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Digitization is an industry megatrend. Initially the internet was about people-to-people communications. Industry predictions indicate that over the next three to five years, it will rapidly move to connecting people-to-
devices, people-to-machines and devices-to-devices. The Internet of Things (IoT) is expected to have 50B devices and things connected by 2020.
Do you see digitiazation/IoT impacting your building and maintance polcies within the next year?
Profile: Connected Systems in Your Building

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Integrating Connected Services inYour Building
Q: Still thinking about digitiazation and IoT in the near future, do you envision applying
these trends to your facilities, if so which building systems?

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Still thinking about digitiazation and IoT in the near future, do you envision applying these trends to your facilities, if so which building systems?
Integrating Connected Services in Your Building

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Still thinking about digitiazation and IoT in the near future, do you envision applying these trends to your facilities, if so which building systems?
Profile: Building Management and HVAC System

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Still thinking about digitiazation and IoT in the near future, do you envision applying these trends to your facilities, if so which building systems?
Profile: Video Surveillance

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Still thinking about digitiazation and IoT in the near future, do you envision applying these trends to your facilities, if so which building systems?
Profile: Access control, security system

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Still thinking about digitiazation and IoT in the near future, do you envision applying these trends to your facilities, if so which building systems?
Profile: Fire safety

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Still thinking about digitiazation and IoT in the near future, do you envision applying these trends to your facilities, if so which building systems?
Profile: Critical Power Backup (PDU, UPS)

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Still thinking about digitiazation and IoT in the near future, do you envision applying these trends to your facilities, if so which building systems?
Profile: Critical power cooling systems

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Still thinking about digitiazation and IoT in the near future, do you envision applying these trends to your facilities, if so which building systems?
Profile: Electrical distribution (switchgear, switchboard, transformers, etc.)

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Still thinking about digitiazation and IoT in the near future, do you envision applying these trends to your facilities, if so which building systems?
Profile: Motor control centers, starters, drives

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Still thinking about digitiazation and IoT in the near future, do you envision applying these trends to your facilities, if so which building systems?
Profile: Metering/energy consumption

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Still thinking about digitiazation and IoT in the near future, do you envision applying these trends to your facilities, if so which building systems?
Profile: Lighting controls

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Expected Result of IoT Investment
Q: How do you anticipate your investment in connected services (remote analytics, etc.)
to address digitization/IoT to change?

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How do you anticipate your investment in connected services (remote analytics, etc.) to address digitization/IoT to change?
Expected Result of IoT Investment

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How do you anticipate your investment in connected services (remote analytics, etc.) to address digitization/IoT to change?
Profile: Expected Result of IoT Investment

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ExpectedTiming of ROI on IoT Implementation
Q:When do you expect a return on investment on your IoT implementation?

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When do you expect a return on investment on your IoT implementation?
Expected Timing of ROI on IoT Implementation

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When do you expect a return on investment on your IoT implementation?
Profile: Expected Timing of ROI on IoT Implementation

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Value of Connecting Systems to Internet
Q: Please rate how the following areas will help you add value by connecting your systems
to the internet

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Please rate how the following areas will help you add value by connecting your systems to the internet
Value of Connecting Systems to Internet

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Please rate how the following areas will help you add value by connecting your systems to the internet
Profile: Will allow your service providers to deliver better value and provide better
service

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Please rate how the following areas will help you add value by connecting your systems to the internet
Profile: Will allow real time information to become available to executives

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Please rate how the following areas will help you add value by connecting your systems to the internet
Profile: Maxmimize energy efficiency and sustainability

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Please rate how the following areas will help you add value by connecting your systems to the internet
Profile: Ensure smart, productive, profitable operations

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Please rate how the following areas will help you add value by connecting your systems to the internet
Profile: Optimize asset availability and performance

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Capex Budget
Q:What is your company or organization’s projected 2017 budget for building capital
expenses (such as new equipment, upgrades, or retrofits)

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What is your company or organization’s projected 2017 budget for building capital expenses (such as new equipment, upgrades, or retrofits)
Capex Budget

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What is your company or organization’s projected 2017 budget for building capital expenses (such as new equipment, upgrades, or retrofits)
Profile: Capex Budget

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Change in Capex Spending
Q: Based on your previous answer, does this projected 2017 capital expense budget
represent an increase, decrease, or flat vs. 2016 capital expense (CAPEX) budget?

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Based on your previous answer, does this projected 2017 capital expense budget represent an increase, decrease, or flat vs. 2016 capital expense (CAPEX) budget?
Change in Capex Spending

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Based on your previous answer, does this projected 2017 capital expense budget represent an increase, decrease, or flat vs. 2016 capital expense (CAPEX) budget?
Profile: Change in Capex Spending

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Target Audience

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Are you male or female?
Gender

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Are you male or female?
Profile: Gender

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How old are you?
Age

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How old are you?
Profile: Age

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Which title most closely aligns with your position?
Title

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Which title most closely aligns with your position?
Profile: Title

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Which of the following best describes your primary role/function in the organization?
Responsibility

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Which of the following best describes your primary role/function in the organization?
Profile: Facility Management

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Which of the following best describes your primary role/function in the organization?
Profile: Operations or Property Management

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Which of the following best describes your primary role/function in the organization?
Profile: Technology Management

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Which of the following best describes your primary role/function in the organization?
Profile: Energy/Efficiency Management

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Which of the following best describes your decision-making responsibility within your organization?
Decision authority

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Which of the following best describes your decision-making responsibility within your organization?
Profile: Decision authority

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Which of the following best describes the type of institution you work for?
Type of Institution

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Which of the following best describes the type of institution you work for?
Profile: Type of Institution

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Type of Business Represented
Q:What kind of business do you represent?

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What kind of business do you represent?
Type of Business Represented

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What kind of business do you represent?
Profile: Property owner

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What kind of business do you represent?
Profile: Real estate investment trust

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What kind of business do you represent?
Profile: Property manager

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What kind of business do you represent?
Profile: Building operations/engineering firm

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What kind of business do you represent?
Profile: Other

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Size of building managed
Q:What is the total estimated sq footage of the building(s) managed:

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What is the total estimated sq footage of the building(s) managed:
Size of Building Managed

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What is the total estimated sq footage of the building(s) managed:
Profile: Size of Building Managed

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Age of building managed
Q:What is the average age of buildings in your portfolio?

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What is the average age of buildings in your portfolio?
Age of Building Managed

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What is the average age of buildings in your portfolio?
Profile: Age of Building Managed

135. Page 135Confidential Property of Schneider Electric |
Operating budget
Q:What is your company or organization’s annual budget for building operating expenses
(such as electricity use and maintenance)?

136. © Morar Consulting Page 136
Page 136Confidential Property of Schneider Electric |
What is your company or organization’s annual budget for building operating expenses (such as electricity use and maintenance)?
Operating Budget

137. © Morar Consulting Page 137
Page 137Confidential Property of Schneider Electric |
What is your company or organization’s annual budget for building operating expenses (such as electricity use and maintenance)?
Profile: Operating Budget