Will DCIM-driven cloud services change the game for data center management?
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Will DCIM-driven cloud services change the game for data center management?
- 1. Will DCIM-driven cloud services change the game for data center management? Confidential Property of Schneider Electric Henrik Leerberg, Global Director, Digital Services Schneider Electric, IT Division
- 2. Page 2Confidential Property of Schneider Electric | Focus is shifting towards Cloud and IoT The survey asked 1,060 IT professionals about their adoption of cloud infrastructure and related technologies. The respondents range from technical executives to managers and practitioners - representing organizations of varying sizes across many industries
- 3. Page 3Confidential Property of Schneider Electric | Nearly 2/3 of organisations currently collect data from connected equipment or devices – and use it for a business purpose Data driven decisions Condition based maintenance Better utilization, performance and uptime Sharing more data & information through IoT Source: Cisco
- 4. 44 What we can do with data for the customer
- 5. Engagement levels of service Community Support Team Support 1:1 Support
- 9. DCIM and digital services On Premise Cloud Based DCIM Digital Service
- 10. DCIM and digital services On Premise Cloud Based DCIM Digital Service DCIMaaS
- 11. 1111 The journey has started – introducing…
- 12. Page 12Confidential Property of Schneider Electric | The digital services experience Our promise 30 Minutes to deploy 10 Minutes to insights x2 Faster time to resolution StruxureOn provides maximum protection of your critical equipment with live data sent directly to your smart phone. Smart alarming, remote troubleshooting and data-driven insights are delivered by experts monitoring your connected assets 24/7.
- 13. Page 13Confidential Property of Schneider Electric | 2 Monitoring1 Mobility 3 Insight Alarm notification Incident tracking Device data Online chat Alarm management Remote troubleshooting Dispatch service engineer Faster time to resolution Statistics Asset KPIs Recommendations
- 14. Page 14Confidential Property of Schneider Electric | Community, collaboration, and chatting 360 customer intimacy
- 15. Page 15Confidential Property of Schneider Electric | Cybersecurity Building secure systems • On-site gateway architecture • Single out-bound connection • 2048 bit encryption • 2-factor mobile authentication • Data privacy governance • Continuous automated penetration testing
- 16. Page 16Confidential Property of Schneider Electric | How the solution works Cooling Device StruxureOn Gateway or StruxureWare Data Center Expert 7.4 Schneider Public Cloud Customer Firewall Schneider Electric Service Bureau Environmental Rack Access Rack PDU PDU UPS Customer Schneider Electric Cloud Customer Smartphone App Critical physical infrastructure SNMP / Modbus TCP Big Data, Analytics, Insights, Predictive, Opportunity Premium Proactive contact for alarm resolution
- 17. Page 17Confidential Property of Schneider Electric | CHALLENGE • Internet down at 3am • No other notification of system downtime STRUXUREON • Immediate notification of lost communication • Call from SE Service Bureau • Cloud-based platform works 24/7 BENEFITS • Network restored prior to next working day • Peace of mind through digital monitoring Entertainment Venue CLOUD WATCH-DOG
- 18. Page 18Confidential Property of Schneider Electric | CHALLENGE • Visibility into health of physical assets STRUXUREON • Detection of incorrect serial number for PDU • Firmware kept making PDU crash, and go offline • Service Bureau helped guide through: • firmware upgrade • removal of device from StruxureOn Gateway • rediscovery of device • – and correct serial number BENEFITS • Identification of outdated firmware • Proactive support from a team of experts County School INFRASTRUCTURE HEALTH
- 19. Page 19Confidential Property of Schneider Electric | CHALLENGE • Undetected threat to data center availability due to unreliable battery STRUXUREON • Immediate notification of hidden threat • Recommendation made to remove faulty battery • New battery ordered BENEFITS • Customer downloaded StruxureOn, connected, discovered issue, talked to an expert, and had their problem fixed • All in less than 30 mins Healthcare Provider RISK MITIGATION
- 20. Page 20Confidential Property of Schneider Electric | Or learn more with white paper #237: Digital Remote Monitoring and How it Changes Data Center Operations and Maintenance Download now. https://struxureon.com
Notas del editor
- The Internet of Things (IoT) era is here: Nearly two-thirds of organizations currently collect data from equipment, devices or other connected endpoints and use it for a business purpose, according to survey findings from 451 Research. The most common sources of IoT data are equipment related to data center IT operations (as cited by 51 percent of companies), camera/surveillance needs (34 percent), data center facilities (33 percent) and smartphones/end-user devices (29 percent). The insatiable demand for data is driven by efforts to propel efficiency, new capabilities and will fuel IoT growth, with estimates of 50 billion devices connected to the Internet by 2020. Anthony Grieco - October 24, 2016
- Community Team support – help desk like Someone who knows your DC – and acts as a true partner for you
- 1) StruxureOn is a next generation digital service that has an insightful and predictive nature. By connecting our hardware to the Schneider cloud, we can see exactly what is going on with our products. And it fundamentally improves our ability to assist the customer. 2) If a failure does happen, StruxureOn allows us to diagnose and understand the underlying root causes and help increase the speed of bringing a customer’s system back online -- and it’s all done remotely. 3) It also decreases the lead time to repair, where the service technician knows replacement parts have been ordered and what to be aware of when they arrive on site -- so that we can increase the speed of resolution.
- Mobility: Alarm - Alarm notification / Alarm dashboard & historical view Incident - Auto ticket creation & status tracking / Chat & team collaboration Device - Device & sensor data / Live & historic view Monitoring: Alarm management Remote troubleshooting Online chat with your app Dispatch service engineer Incident tracking Faster time to resolution Analytics & Insight Statistics of alarms & incidents Summary of connected asset Asset KPIs - UPS age & efficiency / Battery age / Cooling performance Recommendations on how to improve
- Customer Challenge Internet connection to the entire company went down at 3am None of the other monitoring services alerted the IT Systems Engineers of downtime The Solution Immediate notification of lost communication to StruxureOn Gateway through call from SE Service Bureau Cloud-based platform works 24/7 as opposed to on-premise platform that can’t notify in the event of a network outage Customer Benefits Network restored prior to the next working day Peace of mind through digital monitoring
- Customer Challenge Visibility into the health of physical assets StruxureOn detected that a PDU didn’t show correct serial number Firmware kept making the PDU crash, and go offline The Solution StruxureOn Digital Monitoring Service Customer Benefits Identification of outdated firmware Service Bureau helped upgrade firmware, removed device from StruxureOn Gateway and rediscovered device – leading to resolution of the serial number issue Proactive support from a team of experts
- Customer Challenge No visibility into physical infrastructure performance Invisible threat to data center availability The Solution StruxureOn Digital Monitoring Service Customer Benefits Immediate identification of hidden threat, and action taken to remove faulty battery and shipment of new Easy and smooth connection to the remote digital monitoring service In less than 30 minutes the customer downloaded, connected, discovered, talked to an expert, and had their problem fixed.
- For more information, and to start downloading your free StruxureOn Gateway, and app – go to https://struxureon.com