IT Solutions for Telecom Providers

www.scnsoft.com © 2017 ScienceSoft ®
IT Solutions
for Telecom Providers

Key Facts
ScienceSoft is an international software development and consulting
company that has been powering global leaders in mobile telephony as
well as aspiring startups like Viber (grew to 750+ mln users).
450+
employees
Customers in 30+ countries,
including Fortune 500 companies
12 years in Telecom,
28 years in the IT market

Companies That Use Our Software

Our Experience in Telecom
Operations
support systems
(OSS)
Business
support systems
(BSS)
Customized Value-
Added Services
(VAS) Software

Operations Support Systems
Network
resources inventory
Performance
management
Fault management Trouble ticketing Fraud protection

Business Support Systems
Corporate portals
CRM systems
Customer self-service portals
Customer communication management solutions
Data analysis and reporting
Billing systems

Customized VAS Software
Custom web and
mobile applications
VoIP apps
IPTV apps

Corporate Portals
Project and task
management
Corporate
knowledge base
Workforce managementProcurement management
Business workflow
automation
Document
management
Hallmark project: Corporate portal for 45,000 users

CRM Systems
Customer account
management
track order history,
channel activity,
promotion response
etc.
Loyalty program
management
personalized offers,
promotions and
information on
products and services
Customer
retention
predict customer churn
and increase customer
value and loyalty by using
advanced analytics
Hallmark project: CRM for a bank with 7 mln clients

Customer Self-Service Portals
Profile-based
and personalized use
Purchase management (e.g.
add or upgrade service package)
Security, scalability and
high-performance optimization
Integration with business
systems (e.g. CRM) and social media
Mobile and tablet
optimized design

Customercommunicationmanagement
1 Fast and brand-consistent document design
2 Email automation: personal reports, invoices, newsletters, etc.
3 SMS communication automation:
CRM
ERP
Billing
 personalized notifications
 promotional SMS messages
 processing SMS message responses

Data Analysis and Reporting
Predictive Analytics
Customer behavior analysis through segmentation
and history to optimize marketing strategy
Advanced reporting
Customizable reports to evaluate campaign effectiveness,
predict churn, and provide information for further improvements
Data Warehouse implementation
Services from hardware consulting to
deployment and support of data center infrastructure

Security Intelligence
Security Information and
Event Management (SIEM)
Identity and Access
Management
Penetration
testing

Success Story
Viber Messenger
Android and WP apps
that allow users to make
phone calls, send texts
and photo messages
using Wi-Fi or 3G
Android SDK, Volley, Gradle, SQLite,
Windows Phone Toolkit, UiAutomator
Customer Solution
Tools & Technologies
Viber – an instant
messaging
and VoIP provider
with 750+ mln
users

Success Story
Mobile Number Portability System
Java, Perl, Tomcat, log4j, Oracle,
JUnit, Spring, Hibernate, Mason
An automatic Mobile
Number Portability
system that enables
users to easily switch
service providers without
the need to change their
number
Customer Solution
European
telecom provider
with 1.4 mln
subscribers

Success Story
Viber Billing
PHP, Zend, MySQL, HTML, CSS,
JavaScript, jQuery, mediaQuery,
Git, Linux, Amazon AWS, Jenkins
Customer Solution
Viber – an instant
messaging
and VoIP provider
with 750+ mln
users
A user-friendly self-care
portal with a rich payment
functionality which allows
users to keep track of
their calls and account
balances in a secure and
convenient manner

Success Story
Mobile TV Apps
JavaScript, Backbone.js, jQuery, RequireJS,
Underscore.js, HTML/CSS, Objective-C,
Android SDK, Windows Phone, Xbox, PS3/PS4
A number of
customizable multi-screen
apps that allow watching
online streams on
smartphones, tablets, TV,
gaming consoles and in
browsers
Customer Solution
Company
providing video
streaming services
for T-Mobile,
Orange and
others

Success Story
IBM SIEM Solution Deployment and Configuration
IBM Security QRadar SIEM, Python, Regex, Linux Shell
Customer Solution
Telecom provider
offering local and
international
telephone and
Internet services with
over 3,000 employees
Deployment and high-level
tuning of an IBM Security
QRadar SIEM solution for
6 data centers in 2 cities.
ScienceSoft created 10
custom Log Source
Extensions to integrate the
Customer’s applications

Success Story
Penetration Testing for a Mobile Operator
Acunetix, Burp Suite, Immunity Debugger,
Metasploit, Nmap, OpenVAS, Skipfish,
sqlmap, XSpider, w3af, Wfuzz, ZAProxy
ScienceSoft performed
testing of the Customer’s
security level (5 selected
public web applications
and 5 selected elements of
the network perimeter)
and revealed serious
vulnerabilities
Customer Solution
Mobile operator
with more than
5 mln subscribers
and almost 2,000
employees

Let’s Keep in Touch!
SCIENCESOFT USA
5900 S. Lake Forest Dr., Suite 300
McKinney, TX 75070, USA
Phone: +1 214 306 68 37
Email: contact@scnsoft.com
Web: www.scnsoft.com
Learn more about OUR IT SOLUTIONS FOR TELECOM

IT Solutions for Telecom Providers

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IT Solutions for Telecom Providers