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Why Location-Based Experience is the
New Frontier of Mobile Search
Yext by the Numbers
Yext is the world’s #1 Location Management Platform
650k+
Locations
Managed
425+
Enterprise
Clients
500+
Employees
6
Offices
Worldwide
100+
Global
Publisher
Partners
115+
Member
Technology
Team
$115M
Funding
2014 + 2015
Forbes most
promising
companies list
60+
Member
Services
Team
What We See
Sources: Think With Google, 2015; comScore, 2014; U.S. Census Bureau, 2015
Smartphones have fundamentally changed
how consumers interact with the world.
4in 5
local mobile
searches result
in a purchase
34x
Increase in
“Near Me” searches
since 2011
93%
of sales still occur
in person
Location Services
The best apps on your phone use location services to help you Go Places.
Brands needs to be connected to all these
apps and services in order for mobile consumers
to easily find, visit and transact with their locations.
The Rise of Near-Me Searches
The Rise of Near-Me Searches
Mobile search behavior is anchored in local
Queries with “near me,” “closest,” and
“nearby” have increased rapidly over the
past few years, nearly doubling from 2014 to
2015
Source: Google, I-Want-to-Go Micro Moments: From Search to Store, 2015
The Rise of Near-Me Searches
Google Now Assumes You Want Local Information
“Near me” searches have
increased so much that Google
automatically displays local results
for highly general searches, such
as “cable” or “dentist”
The Rise of Near-Me Searches
Mobile Empowered Consumer Expectations
• Mobile consumers expect this information wherever and whenever they’re searching.
Store Visits In-Store Purchases On-The-Go Searches
50%
of smartphone users
who conduct a search
for a business convert
that same day
18%
of smartphone searches
for a local business lead
to a same-day purchase
50%
of consumers who
aren’t sure where to eat
don’t search until within
an hour of going
Micro-Moments: Location-Based Experience
Google defines these in-the-go searches as “micro-moments”
• Consumer journey is fractured into hundreds
of real-time, intent-driven micro moments
where customer interacts with a brand
• Each one is a critical opportunity for brands to
shape our decisions and preferences
• These decisions and preferences drive
experiences, which are shaped by location
• All the latest apps are focused on creating
local experiences for consumers
Micro-Moments: Location-Based Experience
Example: Snapchat’s GeoFilters
Snapchat
Micro-Moments: Location-Based Experience
Example: Starbucks Geo-Location Technology
Starbucks
Micro-Moments: Location-Based Experience
Example: Starbucks Geo-Location Technology
Starbucks Spotify
+
Translation?
Reach customers wherever they search via integration-based partnerships with Google,
Facebook, Apple, and 100+ other third-party apps, maps, and directories.
How do you make each one of these endpoints the best they can be?
1. You Need to Be Everywhere
2. Need to Enhance Listings with Rich Content
When it comes to online
business information, less isn’t
more. Rich listings with images,
descriptions, reviews, contact
information and directions drive
engagement.
Patented Clickable
Featured Message
Local URL
Merchant Verified
Menu
Rich Description
2. Need to Enhance Listings with Rich Content
• Yext’s Comparative Listings
Study showed that across the
board, additional listing fields
(beyond NAP) showed a
positive impact on
engagement
• Listing fields include:
• Hours
• URL
• Menu
• Logo
• Photos
• Videos
• Calendar
Yext’s Comparative Listings Study, 2015
• Emails
• Product List
• Facebook URL
• Twitter Handle
• Descriptions
• Payment Options
• Foursquare Offer
Yext:
#1 Global Location Data
Management Platform
#1 Location Management Platform & Ecosystem
1&1
5k
8coupons
10k
411.Com
192.Com
1888
abcNotes
AirYell
AroundMe
Avantar
Better Fonts
Bing
bizwiki.co.uk
Branchenbuch Deutschland
Brownbook
BundesTelefonbuch
Busqueda-local.es
Buurtlink.nl
ChamberofCommerce.com
CityMaps
CitySquares
CitySearch
CoPilot
Countdown
Craigslist
Credibility Review
Credibility.com
Custom Keyboard
Cycling
Cylex
Daily Record
Daskleine Badische
Detelefoongids.nl
DexKnows
Dialo
Elocal
EZLocal
Factual
FindNear Me
Focus
Font Candy
Forecast Now
Foursquare
Freieauskunft
GasBuddy
Gelbe Seiten
GetFave
GMX
Goldenpages.ie
Here
Herold.at
iBegin
iGlobal
The Independent
Infobel
Insider Pages
LocalDatabase
LocalPages
Local.com
Localscope
Lokaleauskunft
MapQuest
Marathon
Meinestadt
Merchant Circle
The Mirror
My LocalServices
MyRadar
MyTown.ie
MyTransit NYC
MyTuner
N49
Najisto.cz
Navmii
NOAANow
Oeffnungszeiten
onTime LIRR
Opendi
Openingstijden
Pages24
Pagesdor.be
Panoramika.cz
Perfect365: Portrait
Photofy
Piclay
Pocketly
Poynt
Quakefeed
Ricarce Imprese
Roadtrippers
Scoot
The Scotsman
Shoply
ShowMe Local
SkyView
SloPro
Smart Ride
SplitPic
Stadtbranchenbuch.de
Start Running!
Stick Texting Lite
StudioDesign
The Sun
Superpages
Switchboard
Tapatalk
Telenav
TomTom
Topix
TouchLocal
Transit Tracker
Twitter
VebidooBiz
Viber
Vinden.nl
Voradius
White & YellowPages
WhitePages
Weather Cast HD
Weather Warning
Web.de
Where To?
Wisepilot
YP
YaSabe
Yahoo
Yandex
Yalwa
YellowMoxie
YellowPageCity
YellowMap
Yellowise
Yell
Yelp
Zlate Sranky
Zoeken.nl
Apple
Facebook
Google
Pages
Drive foot traffic from your online properties to your physical locations
with optimized local pages, locators, and mobile screens in your own website and app.
Xone
Engage customers via their smartphones during in-person visits, and after they have left.
Thank You
@yext
@timamiller

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SearchCon 2016 | Every Search is a Local Search with Tim Miller, Yext

  • 1. Why Location-Based Experience is the New Frontier of Mobile Search
  • 2. Yext by the Numbers Yext is the world’s #1 Location Management Platform 650k+ Locations Managed 425+ Enterprise Clients 500+ Employees 6 Offices Worldwide 100+ Global Publisher Partners 115+ Member Technology Team $115M Funding 2014 + 2015 Forbes most promising companies list 60+ Member Services Team
  • 3. What We See Sources: Think With Google, 2015; comScore, 2014; U.S. Census Bureau, 2015 Smartphones have fundamentally changed how consumers interact with the world. 4in 5 local mobile searches result in a purchase 34x Increase in “Near Me” searches since 2011 93% of sales still occur in person
  • 4. Location Services The best apps on your phone use location services to help you Go Places.
  • 5. Brands needs to be connected to all these apps and services in order for mobile consumers to easily find, visit and transact with their locations.
  • 6. The Rise of Near-Me Searches
  • 7. The Rise of Near-Me Searches Mobile search behavior is anchored in local Queries with “near me,” “closest,” and “nearby” have increased rapidly over the past few years, nearly doubling from 2014 to 2015 Source: Google, I-Want-to-Go Micro Moments: From Search to Store, 2015
  • 8. The Rise of Near-Me Searches Google Now Assumes You Want Local Information “Near me” searches have increased so much that Google automatically displays local results for highly general searches, such as “cable” or “dentist”
  • 9. The Rise of Near-Me Searches Mobile Empowered Consumer Expectations • Mobile consumers expect this information wherever and whenever they’re searching. Store Visits In-Store Purchases On-The-Go Searches 50% of smartphone users who conduct a search for a business convert that same day 18% of smartphone searches for a local business lead to a same-day purchase 50% of consumers who aren’t sure where to eat don’t search until within an hour of going
  • 10. Micro-Moments: Location-Based Experience Google defines these in-the-go searches as “micro-moments” • Consumer journey is fractured into hundreds of real-time, intent-driven micro moments where customer interacts with a brand • Each one is a critical opportunity for brands to shape our decisions and preferences • These decisions and preferences drive experiences, which are shaped by location • All the latest apps are focused on creating local experiences for consumers
  • 11. Micro-Moments: Location-Based Experience Example: Snapchat’s GeoFilters Snapchat
  • 12. Micro-Moments: Location-Based Experience Example: Starbucks Geo-Location Technology Starbucks
  • 13. Micro-Moments: Location-Based Experience Example: Starbucks Geo-Location Technology Starbucks Spotify +
  • 15. Reach customers wherever they search via integration-based partnerships with Google, Facebook, Apple, and 100+ other third-party apps, maps, and directories. How do you make each one of these endpoints the best they can be? 1. You Need to Be Everywhere
  • 16. 2. Need to Enhance Listings with Rich Content When it comes to online business information, less isn’t more. Rich listings with images, descriptions, reviews, contact information and directions drive engagement. Patented Clickable Featured Message Local URL Merchant Verified Menu Rich Description
  • 17. 2. Need to Enhance Listings with Rich Content • Yext’s Comparative Listings Study showed that across the board, additional listing fields (beyond NAP) showed a positive impact on engagement • Listing fields include: • Hours • URL • Menu • Logo • Photos • Videos • Calendar Yext’s Comparative Listings Study, 2015 • Emails • Product List • Facebook URL • Twitter Handle • Descriptions • Payment Options • Foursquare Offer
  • 18. Yext: #1 Global Location Data Management Platform
  • 19. #1 Location Management Platform & Ecosystem 1&1 5k 8coupons 10k 411.Com 192.Com 1888 abcNotes AirYell AroundMe Avantar Better Fonts Bing bizwiki.co.uk Branchenbuch Deutschland Brownbook BundesTelefonbuch Busqueda-local.es Buurtlink.nl ChamberofCommerce.com CityMaps CitySquares CitySearch CoPilot Countdown Craigslist Credibility Review Credibility.com Custom Keyboard Cycling Cylex Daily Record Daskleine Badische Detelefoongids.nl DexKnows Dialo Elocal EZLocal Factual FindNear Me Focus Font Candy Forecast Now Foursquare Freieauskunft GasBuddy Gelbe Seiten GetFave GMX Goldenpages.ie Here Herold.at iBegin iGlobal The Independent Infobel Insider Pages LocalDatabase LocalPages Local.com Localscope Lokaleauskunft MapQuest Marathon Meinestadt Merchant Circle The Mirror My LocalServices MyRadar MyTown.ie MyTransit NYC MyTuner N49 Najisto.cz Navmii NOAANow Oeffnungszeiten onTime LIRR Opendi Openingstijden Pages24 Pagesdor.be Panoramika.cz Perfect365: Portrait Photofy Piclay Pocketly Poynt Quakefeed Ricarce Imprese Roadtrippers Scoot The Scotsman Shoply ShowMe Local SkyView SloPro Smart Ride SplitPic Stadtbranchenbuch.de Start Running! Stick Texting Lite StudioDesign The Sun Superpages Switchboard Tapatalk Telenav TomTom Topix TouchLocal Transit Tracker Twitter VebidooBiz Viber Vinden.nl Voradius White & YellowPages WhitePages Weather Cast HD Weather Warning Web.de Where To? Wisepilot YP YaSabe Yahoo Yandex Yalwa YellowMoxie YellowPageCity YellowMap Yellowise Yell Yelp Zlate Sranky Zoeken.nl Apple Facebook Google
  • 20. Pages Drive foot traffic from your online properties to your physical locations with optimized local pages, locators, and mobile screens in your own website and app.
  • 21. Xone Engage customers via their smartphones during in-person visits, and after they have left.

Notas del editor

  1. Source: https://www.thinkwithgoogle.com/articles/i-want-to-go-micro-moments.html
  2. Source: https://www.thinkwithgoogle.com/articles/i-want-to-go-micro-moments.html
  3. Consumers have become accustomed to reaching for their smartphone for every little thing, searching
  4. One app that defines capturing micro-moments is snapchat Recently introduced this idea of personalized geofilters based on your location Businesses and individuals and individuals can create custom filters
  5. Starbucks has gone above and beyond to create a premiere mobile app experience Geo-location technology causes the app to send a notification to order a drink via app, pay with starbucks’ mobile payment system, shows rewards Has a really great online ordering
  6. Starbucks recently integrated (Jan 2016) with Spotify to create a new music experience for customers Starbucks Mobile App users can access playlists currently playing in the Starbucks, and save songs and playlists to smartphone and then listen to the songs Customers can even “like” songs to influence what Starbucks stores play in the future Whole new immersive music experience
  7. There is a vast number of maps, apps, sites, directories, etc. where you need to have accurate, and importantly consistent information Yahoo, Apple, Google, Bing, Facebook – these are just the top 5 Getting this business location information to be accurate and consistent is just the start The next critical step is how do you make these of these end points an engaging, compelling experience for consumers that leads to further clicks, and ultimately an in-store visit?
  8. Not every business can have as advanced mobile technology as Starbucks and Snapchat, but what every business can do is make sure they create an engaging experience for their local listings
  9. Yext has Patented Enhanced Content Listings for certain publishers in our PowerListings Network, as well as Clickable Featured Message, which all have shown to increase engagement
  10. Yext serves both these needs: (1. need to be everywhere 2. need to make those endpoints the most engaging they can be) And we have the largest global publisher network – 100+ worlwide