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Teoría de las Colas enfocado en
Disneylandia
DO&SCM Trabajo Final Sebastián Gutiérrez
Las Leyes del Servicio
Satisfacción = Percepción - Expectativa
DO&SCM Trabajo Final Sebastián Gutiérrez
Carátula

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Carátula

  • 1. Teoría de las Colas enfocado en Disneylandia DO&SCM Trabajo Final Sebastián Gutiérrez
  • 2. Las Leyes del Servicio Satisfacción = Percepción - Expectativa DO&SCM Trabajo Final Sebastián Gutiérrez