Sudhir Kale

Queensland, Australia, QLD Australia

Gaming Professional and Marketing Scholar

I am Founder of GamePlan Consultants, a boutique organization offering high-end training and consulting to the casino industry. I combine academic rigor and deep practitioner experience to provide innovative solutions to clients in the B2C space. I have a very strong academic and research background with over 3,000 citations of my work. I have over two decades of consulting and training experience. I have conducted over two hundred executive development seminars across five continents. My areas of interest are customer experience, service quality, loyalty programs, organizational culture diagnosis and change, customer relationship management, cross-cultural communication, customer-lifetim...