1. INF304B, Spring 2014
Management Information Systems
Assignment 1
Sergey Kogay 201200015
Mengqi Wang 201200149
Sangsoo Moon 201200067
Butt Muhammad Shahbaz 200712017

2. CEO &
President
Executive Vice
President
Administration
Division
Marketing &
Operating
Division
Board of
Directors
Human
Resource
Chief
Operational
Officer
Planning and
Finance
Department
Commercial
Operatioms
Department
Security & Staff
Department
Electrical and
Mechanical
Department
Special Affairs
Department
Baggage
Handling
System
Department
Information
Technology
Department
Computer and
Network
Department

3. Q2
•Receive baggages in check in area
•Scale the baggage
•If baggage weight exceed the standerd, give back to passenger or give
fine paper.
•Baggage weight is qualified, print passenger’s information and stuck on
the baggage
•Baggage move to belt line
•System scan the bar code and decide where the baggage send to
•Baggage arrive departure gate
•Workers check information
•Workers move baggages to airplane
Q3
a)Personal Security Check should take maximum of 2 hours.
b)Unaccompanied baggage should return to its owner.
c)Lost baggage rate should be kept less than 0.5%.
d)To have fewer than 10 personal security check counter.
e)Employees should check every tagged baggage to be sure the right
delivery.
f)Sorting and loading process should take under 2.5 hours.

4. Departing Passenger
Check in Counter
Arrives at
Check-in
area
Check passager
information and
present ticket
Permitted
to travel?
Explain to Passenger
Return
passport
Baggage over
Weight?
Explain to Passenger
Baggage
returned
Passenger pay
Print bag label
and ticket
no
Yes
Yes
No
5mins
1 mins
2 mins
5mins
5mins

5. Automated Baggage Security Check
Put baggage on
Conveyor Belt
X-ray Security
check
Have
suspicious
things
Go to airport
security
Open baggage
Take baggage to
temporary load area
Yes
No
Affirm have
suspicious
thing?
Contact the owner
of the baggage
YesNo
END
5mins
10mins
5mins
20mins
10mins

6. Personal security check and immigration
Receive tickets after
check in
Go to thedeparture gate
Check the ticket
Visaand
Passport Information is
right?
Passenger should go
outside of departure
gate
Put allpersonalthings
in the tray
Body scanned
Security check
personal things
Have illegal
things?
Go to boarding
place and wait
Board on the
plane
END
NO
Yes
No
Yes
5mins
15mins
15mins
15mins~10mins

7. Q4.c
Sorting and loading
Baggage is rechecked Bag is in right
waiting area?
Transport baggage back
on main conveyor system
Transport baggage to
specific airline gate
No
Yes
Load baggageto cargo
hold
All baggage
haveboard the
plane?
Plane leaves
Unload specific
baggage and send
back to the airport
Yes
No
END
10mins
10mins
5mins
15mins
10mins

8. 1) Too much time consume from departing to temporary deliver.
2) Immigration security suspension
3) Schedule change of Flight
4) Flight Daly, accident
5) The baggage handler may place the bag on the conveyor with the label hidden; the bag may have two
labels, one left over from a previous flight; the label may be dirty.Sometime superior system of
scanning can cause problem, or it can be disorder due to high traffic of baggage’s on the rail and can
miss few baggage’s to scan. Superior system operation under maximum control, such as FedEx,
currently aspire to over 98% accuracy which still mean that 3 to 4 bags out of 100 go to miss read.
6) Its very difficult to managing complicated baggage handling information system.The above stated
problem can cost lot of money and reduce the efficiency of system process.
Q7
1) Establish more immigration counters.
2) Upgrade sorting technology
Member Name Supported in Overall
Contribution
Sergey Kogay Question 1&3 25%
Mengqi Wang Question 2& 7,drawing the business process 25%
Sangsoo Moon Drawing the business process 25%
Butt Muhammad Shahbaz Drawing the business process and question 6 25%