Iv 3 Iess2010 Ay Wo Final

Towards an Ontology-based Approach for
Creating Sustainable Services

Anastasiya Yurchyshyna
Wanda Opprecht

IESS 1.0: 1st Intl Conference on Exploring Services Science / 17-19 Feb 2010 / Geneva, CH

Outline

1.  Trends and challenges for creating sustainable services

2.  Related research: services, ontologies, sustainability

3.  Towards conceptualising sustainable services:

  Information kernel: identification and usage-based validation
  Co-creation of information kernel VS Sustainability of services
  Sustainable service: definition

4.  Services-based development of the Cross-pollination space

5.  Perspectives and future research


Challenges for Creating Sustainable Services

  Service orientation of technology, economy and business
  Knowledge society and ITC
  Sustainable development
  Rich semantics and understanding of the environment/system to be modelled

Creating sustainable services

  Multi-axis and transdisciplinary approach for supporting creating of sustainable services
  Analysis of the complementary nature of design principles: service modelling, semantic
aspects of knowledge representations, use of domain ontologies, sustainability
  Conceptual approach for developing the information kernel of services
  Cross-pollination space


Related Research
Services , ontologies, sustainability

  Service orientation at different layers
•  Information-driven, customer-centric, productivity-focused, digital orientation and
creation of new domains (e.g. e-government, e-collaboration, etc.)

  Ontologies: towards increasing the semantics of services
•  Integrating domain, usage and context knowledge by knowledge bases, ontologies
•  Knowledge actionalising

  Sustainability: trans-disciplinary economic, social, environmental, IT aspects
•  Information and its content as sustainability criteria
•  Conceptualising of sustainable services by its excellence
•  Cognitive aspects of the exchanged information


Towards conceptualising sustainable services

? Understanding, not yet definition

Sustainable services :

  are capable to adapt to their environment;
  to dynamically integrate the ever-changing conditions of this environment;
  are sustainably coherent with its evolving challenges


Information kernel: identification and usage-based validation

Three-level ontological model
knowledge A
actionalising H shared H «created»
«own domain»
by usage and
concepts
validation
•  conceptual model of exchanged B G
F
knowledge,
•  concretises services semantics;
•  is based on shared concepts, C
roles, business rules and integrity E
«information «end-user
constraints of the service;
kernel» D semantics»
•  ensures the coherence of all D usage concepts
service activities. concepts

consistency of
initial knowledge bases
  services-related activities are based on knowledge bases;
  the results of these activities are capitalised and integrated into services.

Co-creation of information kernel VS Sustainability of services

Development of information kernel of services is dynamically validated by services usage

Services are tools for Services contribute to co-creation of environment
knowledge actionalising where such actionalising is elaborated

Services are both the tools and the environment of co-creation and usage


Sustainable Service: definition

Services are both the tools and the environment of co-creation and usage:

  capable to adapt to their environment;
  dynamically integrate the ever-changing conditions of this environment;
  sustainably coherent with its evolving challenges

  dynamically built on its information kernel that relies on domain, legal and knowledge
ontologies and defines the semantics of services;
  capitalise tacit knowledge related to the usage of services;
  imply the usage-based validation;
  ensure the transdisciplinarity – of ontologies, practices, actors and types of knowledge

def One of?

Sustainable services


Services-based development of the
Cross-pollination space 1/2
CPS: platform for enabling the creation of new domain services

Aspects of CPS information kernel:

•  static (classes and relationships);
•  dynamic (transactions);
•  reglementary (integrity rules);
•  responsibility (actors, roles).

CPS is enabled by a set of protocols
defined at several levels:

•  between ontologies and actors,
•  between groups of actors,
•  between activities and missions,
•  etc.

Services-based development of the
Cross-pollination space 2/2
CPS: summarizes activities of idea generation

Ongoing work!

Execution: collaborative edition of an article, of a white paper or of a mission statement, etc.


Perspectives and Future Research

Ontology-based approach for developing sustainable services:

  development of the information kernel;
  definition of sustainable services and identification of their essential characteristics;
  conceptual methodology of its implementation in form of a CPS

Challenges and ongoing works:

  ongoing work: practical implementation and use cases;
  theoretical homogenization of sustainable services in the context of SSME;
  integrating the results of the usage-based validation;
  implementing CPS as a tool for idea creation process for trans-disciplinary research teams


Thank you for your attention!
Thank you for your attention!

Anastasiya Yurchyshyna
Anastasiya.Yurchyshyna@unige.ch

Wanda Opprecht
Wanda.Opprecht@unige.ch


Iv 3 Iess2010 Ay Wo Final

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