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Effective Parent
Communication
Audrey Rowland, MS
Objectives:
Define the role of the parent and the
provider
Summarize the process for creating a
strong partnership
Generate appropriate responses to
difficult parent interactions
Discussion
What do we expect
from parents?
What do parents
expect from us?
Different Jobs
• Expert on child development​
• Advocate​
• Professional​
• Influence on the group​
• Resource
Teacher’s Role
• Expert on their child
• Advocate
• Personal Investment
• Influence on the child
• Resource
Parent’s Role
Common Parent
Concerns
My Child’s Needs vs. Group Needs
Education vs. Play
Child Illness
Aggression and Biting
Special Needs
Parent Schedule or Lateness
Discussion
What are common conflicts in
your classroom?
Challenge:
Over
Involvement
• Quick to swoop in and rescue
• Over-controlling interactions
• Assigning play
Need to
prevent conflict
• Valuing or rewarding pleasant feelings
• Stifling or disallowing unpleasant emotions
• Using limiting emotional language
Protecting
feelings
• Personalizing behaviors
• Using fear or intimidation (or size)
• Using judgement/shame
Maintaining
control
Challenge:
Under
Involvement
• Children feel unsafe
• Confused about what to do
Unclear
boundaries and
expectations
• Physical space isn’t well defined
• Too Cluttered
Confusing
environment
• Responding to tattling
• Dismissive of feelings
Inconsistent
responses
Guidance
without
Judgement
Tone, body language and
inflection, volume
Clear and Consistent
“I don’t want you to...”
Shifting Attitudes
Child Is: Child Needs:
A bully or mean Support in developing social skills, attention,
trust, consistency
Testing me by throwing a fit Support with big feelings and emotions, help
with language, grace, and compassion
Aggressive and dangerous More time to develop social skills, clear and
consistent boundaries, guidance without
judgement
Interactions
that Build
Trust
Build relationships
•Listen and share
•Connect
•Reflect Interests
Intentional
•Select your words
carefully
•Be authentic
Offer valid choices
•Only when a choice
actually exist
•More for younger
children
Redirection
•Away from conflict
•Consider the child’s
needs/interests
•Offer specific direction
Avoid Power
Struggles
Remain boring and calm
Never use your body
If your emotions are triggered –
walk away
Don’t demand what you can’t
control
Do not transfer authority
TARRY TIME
Words that work
Instead of… Try…
Good Job! Thank you
I like the way I noticed the way you
Walking feet I need you to walk
We walk in the library
I don’t want you to run
Share You are wanting a turn
Stop/Don’t/Wait First/Then
Rules of Engagement
• Is anyone asking for my help?
• Is someone going to be injured?
• Have I observed and decided to
intervene or am I reacting?
• What are the stakes?
• Am I close enough to respond
appropriately?
• Do they really need me?
Conflict Resolution
• Acknowledge feelings and gather information
• Restate the problem according to what the children have told you
• Ask the children for ideas and solutions
• Restate the choices and ask for a solution
• Summarize the plan and watch for follow through
Case Study
Jerome and Lyla are playing in the block area.
Each has spent a bit of time building elaborate
structures. They both want to expand into the
same space, an argument ensues. You wait for
awhile to see how the children resolve it on their
own. However it escalates into a shouting match.
What do you do?
Action Plan
Start Stop Keep

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Effective Parent Communication

  • 2. Objectives: Define the role of the parent and the provider Summarize the process for creating a strong partnership Generate appropriate responses to difficult parent interactions
  • 3. Discussion What do we expect from parents? What do parents expect from us?
  • 4. Different Jobs • Expert on child development​ • Advocate​ • Professional​ • Influence on the group​ • Resource Teacher’s Role • Expert on their child • Advocate • Personal Investment • Influence on the child • Resource Parent’s Role
  • 5. Common Parent Concerns My Child’s Needs vs. Group Needs Education vs. Play Child Illness Aggression and Biting Special Needs Parent Schedule or Lateness
  • 6. Discussion What are common conflicts in your classroom?
  • 7. Challenge: Over Involvement • Quick to swoop in and rescue • Over-controlling interactions • Assigning play Need to prevent conflict • Valuing or rewarding pleasant feelings • Stifling or disallowing unpleasant emotions • Using limiting emotional language Protecting feelings • Personalizing behaviors • Using fear or intimidation (or size) • Using judgement/shame Maintaining control
  • 8. Challenge: Under Involvement • Children feel unsafe • Confused about what to do Unclear boundaries and expectations • Physical space isn’t well defined • Too Cluttered Confusing environment • Responding to tattling • Dismissive of feelings Inconsistent responses
  • 9. Guidance without Judgement Tone, body language and inflection, volume Clear and Consistent “I don’t want you to...”
  • 10. Shifting Attitudes Child Is: Child Needs: A bully or mean Support in developing social skills, attention, trust, consistency Testing me by throwing a fit Support with big feelings and emotions, help with language, grace, and compassion Aggressive and dangerous More time to develop social skills, clear and consistent boundaries, guidance without judgement
  • 11. Interactions that Build Trust Build relationships •Listen and share •Connect •Reflect Interests Intentional •Select your words carefully •Be authentic Offer valid choices •Only when a choice actually exist •More for younger children Redirection •Away from conflict •Consider the child’s needs/interests •Offer specific direction
  • 12. Avoid Power Struggles Remain boring and calm Never use your body If your emotions are triggered – walk away Don’t demand what you can’t control Do not transfer authority TARRY TIME
  • 13. Words that work Instead of… Try… Good Job! Thank you I like the way I noticed the way you Walking feet I need you to walk We walk in the library I don’t want you to run Share You are wanting a turn Stop/Don’t/Wait First/Then
  • 14. Rules of Engagement • Is anyone asking for my help? • Is someone going to be injured? • Have I observed and decided to intervene or am I reacting? • What are the stakes? • Am I close enough to respond appropriately? • Do they really need me?
  • 15. Conflict Resolution • Acknowledge feelings and gather information • Restate the problem according to what the children have told you • Ask the children for ideas and solutions • Restate the choices and ask for a solution • Summarize the plan and watch for follow through
  • 16. Case Study Jerome and Lyla are playing in the block area. Each has spent a bit of time building elaborate structures. They both want to expand into the same space, an argument ensues. You wait for awhile to see how the children resolve it on their own. However it escalates into a shouting match. What do you do?