How can your organization use SharePoint 2013 social features and/or Yammer as an organizational learning tool?

1. Learning Through Collaboration and the Wisdom of Crowds
SharePoint as an Organizational Learning Tool
Theresa Eller | theresaeller@gmail.com | @SharePointMadam
sharepointmadam.blogspot.com

2. Who is Theresa Eller?
SharePoint Career Path
•First SharePoint Site was SP2003
•Site Owner for Training site
•Finance Site Collection Owner
•Corporate Trainer for SharePoint 2010
•InfoPath/Electronic Forms Advocate
•Farm Admin/Production Support
•SharePoint Consultant
Experience & Education
•Business Systems Analyst atMD Anderson Cancer Center
•BA in Public Relations
•MA in Teaching & Learning with Technology
•@SharePointMadam
theresaeller@gmail.com

3. 3| SharePointalooza–Branson, MO 2014
Thank you, sponsors!

4. 4| SharePointalooza–Branson, MO 2014
A Few Reminders
•Download the attendee packet at http://bit.ly/SPAloozaAttendee
•Attend the “Rock Star” Sessions at the end of each day for fun, raffle prizes, wrist bands for concert access, and your chance to win a Surface Pro 3
•Attend Nintex’sBrown Bag lunch Friday and Saturday (lunch provided for first 100 people)
•Tweet about the event using #SharePointalooza
•Thank our sponsors
•Have a great time!

5. 5 | SharePointalooza – Branson, MO 2014
The Bands
What better way to unwind after a long
day of working out your brain than with
some great live music at the amazing
outdoor stage at Branson Landing! The
bands will be playing both Friday and
Saturday night from 6:30 pm to 10 pm.

6. “Learning is a socialprocess.”
James Surowiecki| Author of The Wisdom of Crowds

7. Our Agenda Today
Explicit & Tacit Knowledge
The Wisdom of Crowds
Work Like A Network
Jellybean Experiment
Social & ECM in SharePoint & Yammer
Convert Content Into Knowledge

8. Knowledge
Tacit knowledge forms the underlying framework that makes explicit knowledge possible.

9. Tacit Knowledge
•Knowledge that can’t be easily summarized or conveyed to others
•Specific to a particular place, job, or experience
•Tremendously valuable

10. Explicit Knowledge
•Documented knowledge
•Articulated knowledge, expressed and recorded as words, numbers, codes, mathematical and scientific formulae, and musical notations
•Easy to communicate, store, and distribute
•Found in books, on the web, and other visual and oral means
Source: http://www.businessdictionary.com

11. Sources of Explicit Knowledge in SharePoint
Blogs
Wikis
Videos

12. The Wisdom of Crowds
“…under the right circumstances, groups are remarkably intelligent, and are often smarter than the smartest people in them.” James Surowiecki| Author of The Wisdom of Crowds

13. The Wisdom of Crowds
•Collective or groupintelligence
•#SPHelpor SPYAM
•Online customer reviews
•Three conditions necessary for the crowd to be wise
•Diversity
•Independence
•Decentralization

14. Diversity
•“…contributes not just by adding different perspectivesto the group but also by making it easier for individuals to say what they really think.”

15. Independence
•“The smartest groups…are made up of people with diverse perspectiveswho are able to stay independent of each other.”

16. Decentralization
•“…power does not reside in one central location…”
•Opposite of top-down management
•Crucial to tacit knowledge
•“…encourages independence and specialization…while still allowing people to coordinate their activities and solve difficult problems”
•Intelligent results require aggregating information

17. Decentralization Example: Linux
•Owned by no one
•People work on what they’re interested in and ignore the rest
•Single most important challenger to Microsoft

18. Collective Intelligence Example: Google
•[Collective intelligence is] “the reason the Internet search engine Google can scan a billion Web pages and find the one page that has the exact piece of information you were looking for.”

19. Who Wants To Be A Millionaire?
•Friends and relatives, collectively identified as “experts,” guessed correctly 65% of the time
•Polls of the audience—random people with nothing better to do—guessed correctly 91% of the time

20. Work Like A Network
“We believe the future of work is founded upon open, discoverable information sharing and constant collaboration that ultimately turns companies into networks. Today’s enterprise social and unified communication experiences are just the beginning.”
Jeff Teper| Tranformingwork, Transforming Office| Blog post on Feb. 17, 2014

21. Delve (formerly Code named Oslo)

22. Office Graph –Powers Delve

23. Yammer
•Get connected to the right people
•Share information across teams
•Organize projects
All Company Feed
Group Feed

24. Yammer Groups
•Similar to Community Sites in SharePoint

25. Yammer Conversations
•Available within Office applications in O365

26. Accounting Today App of the Week: Yammer
•The problem with conversations is that they're ephemeral [short- lived]: People get together, they talk, sometimes they come up with a brilliant idea, more often they don't, but either way, no one's keeping track. Yammer can help.
•http://www.accountingtoday.com/accounting-technology/news/app- of-the-week-yammer70980-1.html
•June 15, 2014 by Daniel Hood

27. How Many Jellybeans?
“A classic demonstration of group intelligence is the jelly-beans-in-the- jar experiment, in which invariably the group estimate is superior to the vast majority of the individual guess.” James Surowiecki| Author of The Wisdom of Crowds

28. Guess To Win
•Complete this quick Excel Survey for your chance towin the jar of jellybeans
http://1drv.ms/1pd25Su

29. How To Win
•Blog post: How to win a jellybean guessing contesthttp://diggy.wordpress.com/2007/03/07/how-to-win-a- jellybean-counting-contest/

30. Social & ECM in SharePoint
“Social networks...allow people to connect and coordinate with each other without a single person being in charge.” James Surowiecki| Author of The Wisdom of Crowds

31. Taking SharePoint Beyond the Intranet

32. Newsfeeds
•User’s dashboard
•What’s relevant to the user
•What’s happening with everyone
•How to get contextually-relevant content from across the entire SharePoint environment
•Share status updates
•Mention other users using @name
•Multiple #tags in a single post
Source: http://www.chrisweldon.net/blog/2012/12/18/sharepoint-2013-tagging-social-tags/

33. Tags
Hashtags
•Easy way to #tag conversations and comments
•Always public
•Use Tags & Notes board to see previous #tags
•Supported in Yammer but not integrated with SP
Keywords
•Pre-Populated terms specified in Managed Metadata
•Example: Ask Me About in MySites
Source: http://www.chrisweldon.net/blog/2012/12/18/sharepoint-2013-tagging-social-tags/

34. Community Sites
•Meant to replace distribution lists in Exchange
•Enhanced version of discussion boards
•Focus on conversations
•Encourage shared interests
•Promote gamificationthrough badges & reputations
•Portal lists all available community sites

35. Content Types & Metadata
Candy Type
Brand
Color
Flavor
Size
Shape
Wonka
Green
Apple
Small
Round
Wonka
Red
Cherry
Small
Round
Mars Chocolate
Brown
MilkChocolate
FullSize
Rectangular
Mars Chocolate
Brown
MilkChocolate
Fun Size
Rectangular
Jelly Belly
Red
StrawberryJam
Small
Oval
Jelly Belly
Green
Margarita
Small
Oval

36. Convert Content Into Knowledge
“What you’d like is a way for individuals to specializeandto acquire local knowledge–which increases the total amount of information available in the system–while also being able to aggregatethat local knowledge and private information into a collective whole.” James Surowiecki| Author of The Wisdom of Crowds

37. Convert Content Into Knowledge
•Conversations happen online
•Newsfeeds
•Community Sites
•Yammer
•Ask people to share every day
•1 they learned
•2 things that they searched for
•Replace daily short (<15 minutes) meetings
•e.g., Stand up

38. SharePoint Search
•Content is searchable because of
•Hashtags
•Keywords
•Content types
•Metadata

39. Yammer Search
•Search for people, groups, and conversations
•Additional search options
Hashtags
Keywords

40. Questions?
Theresa Eller | theresaeller@gmail.com | @SharePointMadam
sharepointmadam.blogspot.com