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Shawn C. Williams
s hawncwill iams@y ahoo.com 404-823-2220
MANAGEMENT EXECUT IVE
Organizational Change Management ~ Business Value Driven PMO ~ Operations Management
Results-driven, versatile Organizational Change Management Leader with successful record in aligning business drivers
and technology by creating strategies and organizational agility providing operational efficiencies resulting in operating
cost reductions, improved quality metrics and processing cycle time reductions. An influential leader with a background
rebuilding and leading both PMO and operations teams to deliver technology, process reengineering and organizational
redesign projects for the financial sector.
 Portfolio/Project Management  Operational Improvements  Vendor Management
 Strategic & Operations Planning  Organizational Restructuring  Business/IT Governance Controls
PROFESSIONAL EXPERIENCE
SunTrust Bank Atlanta, GA August 2010 – March 2014
Senior Vice President – Wholesale Banking Division
Organizational change manager driving performance through projects focused on technology strategy, process redesign,
and organizational realignment. Led rebuilding of Project Management Office capabilities, prioritization and assessing
talent management needs to more effectively implement business and IT processes to eliminate operational inefficiencies
yielding quick results in improved processing cycle times, higher quality metrics and decreased operating expenses.
 As Head of Treasury Implementations & Client Service, led140 person organization supporting over 500,000
Treasury clients with a department budget of $8.4MM supporting the Business Banking, Commercial, Corporate,
Investment Bank, Private Wealth Management and Commercial Real Estate lines of business
o Accountable for all after-sales client processes from implementation to ongoing client relationship
servicing including a range of technical help desk and support functions across 8 cities. Client segments
included investment bank, corporate/middle market, commercial, business banking, not for profit and
government entities
o Architected and delivered an efficiency program including organizational redesign, creation of a
technology enhancement program, business process re-engineering, role clarity definition and back office
integration resulting in reduced cycle times of up to 25%, cancellation/rework reductions of over 20% and
20% reduction in annual operating expense including elimination of my own position
 Chosen to serve in interim management development role working with the Wholesale executive team to design
and implement a baseline change management methodology across the division in support of a new corporate
Change Management Center Of Excellence
 Worked with the bank’s Commercial line of business to consolidate project management office teams responsible
for execution of strategic technology initiatives, sales effectiveness, talent management, risk management, client
loyalty, marketing, training and communications
 Supported the technology delivery functional group by leading a team responsible for developing a consistent
supplier management methodology, managing audit and compliance oversight and overseeing technology project
governance and reporting functions

2. www.linkedin.com/in/shawncwilliams
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J.P. Morgan Chase Dallas, TX July 2006 – July 2010
Vice President – Treasury Management Project Management Office
Portfolio and project manager leading large technology and business process initiatives as well as leading organizational
change management and client change readiness activities.
 Led a team responsible for business process re-engineering across Treasury Services impacting Sales, Service,
Implementations and back office Operations made up of teammates located in 6 US cities as well as London and
Singapore. Projects included process redesign of the “Know Your Customer” (KYC) regulatory compliance as well as
the implementation process for Treasury Management products to simplify processes and create consistency across
the global footprint while maintaining country specific regulatory requirements.
 Rebuilt and led the project management office team supporting the technology platform needs of the bank’s Treasury
Management product set including a technology platform replacement across the global footprint resulting in an
average 20-30% reduction in product implementation cycle time as well as deployment of standard metrics and
reporting across lines of business. Participated in creation of a “Simple/Standard/Complex” product guideline to
improve the sales and delivery process for clients.
 Chosen to serve as business lead for the Treasury Management PMO during the execution phase of the bank’s two
deposit systems. The Treasury Management program covered 814 individual projects and 1.5MM development hours
to retire 156 legacy systems for an annual save of $250MM. The conversion impacted 250M clients across 6
continents representing 486M accounts and $198B in balances.
 As part of the Change Readiness Team, led design and preparation of both printed and Web-based communication
packages and training plans to prepare external clients as well as internal teammates in Sales, Client Service and
Implementations for changes to products and services resulting from technology, process and regulatory projects
SunTrust Bank Atlanta, GA September 2001 – July 2006
Assistant Vice President – Treasury Management Operations
Managed projects for the Treasury Management Operations area including technology enhancements, new product
deployments and organizational restructuring.
 Led the project management office support team for operations and technology providing consolidated reporting and
governance tollgate compliance during SunTrust’s merger with National Commerce Financial
 Managed a technology platform replacement project and migration of wholesale lockbox clients from manual
processing to an automated environment. Stepped in as operations manager during this time and lead an initiative to
realign the organization to support the target operating model
 Led a project to complete a technology platform replacement across multiple lockbox sites including consolidating
multiple legacy applications as well as simultaneous deployment of a new document imaging product offering
 Managed the planning phase and vendor selection process for a project to outsource all cash vault processing
Additional Experience
Cedar Professional Services Consultant, CRM Software Dallas, TX 2001
Pegasystems Professional Services Consultant, CRM Software Dallas, TX 2000
Winninghabits.com Account Relationship Manager Dallas, TX 1999
Daydots International Marketing Design & Web Support Specialist Dallas, TX 1999
EDUCAT ION
TEXAS TECH UNIVERSITY, Lubbock, TX – MBA, Marketing
TEXAS TECH UNIVERSITY, Lubbock, TX – BBA, Marketing
TECHNICAL SKILLS
Microsoft Office Suite, Visio, PowerPoint, MS Project, SharePoint