1. Shiju KG
+91 9902112817
shijukg@gmail.com
Personal Corporate Profile
Finance professional with 15+ years of progressive experience covering Finance & Accounts / Operations /
Project Management, led delivery teams starting from Transition – Stabilisation – Growth and
Relationship Management for 3rd
Party F&A BPO. Experience in handling the end to end operations of
P2P functions covering Accounts Payable.
Select Accomplishments:
• SME in the Procure to Pay process part of due diligence during new pursuits
• Successfully involved in multiple transitions for P2P functions covering Europe and North America
• Transformational change agent to enhance process standardisation and internal controls
• Operational responsibilities supporting the client for drawing and implementing a Global Process
Model in defining P2P strategies
• Instrumental in various business transformational continuous improvement projects to improve
efficiency and effectiveness for the business
• Have developed in house automation tools for process improvements which has been replicated
across various clients within the F&A Organisation
• Grown within the account from Analyst to Operations Manager handling 75+ FTEs
Education
Master of Commerce Kuvempu University, Karnataka
Bachelor of Commerce Calicut University, Kerala
Pursuing CA
Technical Skills
ERP SAP & BANN
Accounting Software Tally, Quicken & Quick Books
Reporting Software Brio
Accounts Payable Workflow DCIW & GIMW
Microsoft MS Excel & Macros
Work Experience
Designation Tenure Organization
Operations Manager Dec 2014 - Till date IBM Global Process Services, Bangalore
Deputy Manager Dec 2010 – Nov 2014 IBM Global Process Services, Bangalore
Assistant Manager Oct 2008 – Nov 2010 IBM Global Process Services, Bangalore
Team Leader Jul 2007 – Sep 2008 IBM Global Process Services, Bangalore
Senior Executive Jun 2006 – Jun 2007 IBM Global Process Services, Bangalore
Analyst Jan 2005 – May 2006 Flextronics India Pvt Limited, Bangalore
Audit Assistant Jan 2001 - Dec 2004 Venu & Venu Chartered Accounts, Bangalore

2. Roles & Responsibility
IBM Global Process Services: Operations Manager (F&A) Dec 2014 till date
Job Profile:
Currently leading a team of 75+ FTE based out of Bangalore for a multi-country Fortune 500 client for their
end to end P2P Operations for Europe & North America regions.
Process Management:
• Working with the next level management in establishing predictable processes for the client
operations, Quality delivery, Process standardization and improvement, securing performance as per
the client expectations.
• End-to-end responsibility for timely delivery of services as per SOW.
• Ensuring proper internal controls are in place for the process and periodic review of controls.
• To analyze performance, identify trends and significant business issues and recommend solutions to
improve the performance of the function.
People Management:
• Sets reasonable, challenging and clear performance goals for the DR’s & teams, communicate
expectations clearly; monitors performance and provides appropriate feedback.
• Motivation to the team with the agenda of work together for common business purposes and mutual
success. Developed and maintained good working relationships with team members that consider
their needs, objectives and an understanding of their motivations.
• Delegation of work across all the team members - which creates self-responsibility to each team
member in the team and results in to high productivity and ensured that everybody knows what, must
be done.
• Demonstrate effective two way good communications between the manger and Direct Reportees.
Helped direct reportees to be more innovate and up-skill their specialized areas.
Client Relationship Management:
• Understand and maintain the relationship with various stake holders across multiple regions.
• Periodic assessment of the client processes, identify process improvement opportunities and suggest
suitable solutions, tools, applications, to help improve process health.
• Working with the different stakeholders / teams to implement the process improvement solutions.
• Driving governance and cadence meetings periodically with the stake holders.
Achievements:
• Transitioned projects from client conception / Blue Print stage to delivery on an end-to-end basis
• Overachieved Productivity & Financial targets throughout my stint
• Subject Matter Expert on Purchase to Pay, significantly contributed to the Solutions Workshop for
contract renewal and extended scopes
• Manage client relationships and ensure value creation for the client
• Have been an excellent in conceptualizing and creating automation tools – implemented many
tools with in the process resulted in soft and hard savings
• Awarded the IBM GPSD All India level “Eminence and Excellence - 2015”.

3. IBM Global Process Services: Dec 2010 till Nov 2014 – Deputy Manager (F&A)
Oct 2008 till Nov 2010 – Assistant Manager (F&A)
Job Profile:
• Managing the day to day P2P operations and responsible for SLA management
• Escalation Management
• Reviewing the dashboard and presenting to the management
• Responsible for Reconciliations and Reporting
• Responsible for Audits for the accounting process
• Identify and implement the required changes to the process manuals
• Responsible for hiring, training, retention of teams through career path, job rotation, rewards and
recognitions clearly differentiating the performance
• Monthly analysis of all AP activities for management discussion.
• Weekly calls with the different stake holders and update the weekly status of the process
• Identifying and implementing process improvement opportunities
Achievements:
• P2P SME driven various process improvements which has resulted soft and hard savings
• Enhanced P2P controls and standardized process across various client business
• Met all transition timelines and ensure SLAs were met consistently from go live of the operations
• Successfully implemented the TVC Tool as part of the CI initiative
• Consistently awarded & recognized as the “Top Talent of IBM” for 2009 to 2013
• Winner of multiple leadership awards - Retention champion award, Manager Shine’s award,
Forerunner Award and Best Team Performance awards
IBM Global Process Services: June 2006 till June 2007 – Senior Executive (F&A)
July 2007 till Sep 2008 – Team Lead (F&A)
Job Profile:
Responsible for AP Invoice processing, Reconciliations, Query handling, Reporting, Quality Audit & Month
end activities.
Flextronics Technologies India Private Limited: Jan 2005 – June 2006
Job Profile:
Responsible for AP Invoice processing, Reconciliations, Query handling, Reporting, Quality Audit & Month
end activities.
Venu & Venugopal Chartered Accountants: Jan 2001 – Dec 2004
Job Profile:
Responsible for Internal and external audits, maintenance of books of accounts, preparation and finalization
of financial statements for various clients
Personal Details

4. Date of Birth : 5th
June 1975
Address : SF- 4 Bhuvanasiri Apartments
10th
A Cross, Kanakanagar
RT Nagar,
Bangalore -560 032
Karnataka, India
Mobile : +91 9902112817
Email : shijukg@gmail.com