1. SHIKHA MALHOTRA
shikhavictory@gmail.com|+971561015821, +919711199996
EDUCATION
Qualification Institute/Organization Board/University Year Percentage
B.E. (ComputerScience)
CareerInstitute of Technology&
Management(CITM),Faridabad
Maharishi DayanandUniversity 2006 81%
XII ManavSthali School,Delhi CBSE 2002 75.4%
X ManavSthali School,Delhi CBSE 2000 84.6%
PROFESSIONAL EXPERIENCE
Senior Business Analyst, XEROX PVT. LTD, Noida Mar 2011 – Sep 2015
Business Analyst, XEROX PVT. LTD, Noida Aug 2009 – Mar 2011
Senior Configuration Analyst, AON HEWITT, Gurgaon Dec 2007 – Aug 2009
Configuration Analyst, AON HEWITT, Gurgaon June 2006 – Dec 2007
SENIOR BUSINESS ANALYST PROFILE
 9+ years of experience in Requirement gathering, Analysis, Setup(Configuration), Test Planning & Manual
Testing of applications along with Automation testing
 Led a team of six showing strong leadership skills andensured timely delivery of great quality deliverables
 Led People and Project management long-term ongoing projects handling 8 clients most recently
 Depicted multitasking capabilities with strong ability to plan, prioritize and manage complex tasks under
aggressive timelines maintaining highest level of quality standards
WORK EXPERIENCE
XEROX PVT. LTD, NOIDA, INDIA
Project Title: Annual Enrollment and Change Orders
Role: Test Lead as a Senior Business Analyst
Clients: DTCC, USS, Engility, Riteaid, Hertz, Viacom, Corning, Motorola
Team Size: 10 employees globally
Roles and Responsibilities:
 Gathered client requirements and wrote technical & functional specifications&updated them in SharePoint
 Created Test Plans for Unit testing, Integration testing and System testing
 Directly involved in people management and project management, having successfully deliver Annual
Enrollment and Ongoing projects within the given timelines
 Tracked the work of the QA engineers/team members, resolving team conflicts, reviewing the schedules and
plans, mitigating the risks, checking quality in phases, handling the update management & built a challenging
and motivation environment
 Reviewed Status Reports, sharing status to the management, built strategies to mitigate and control any risks
 Test execution to verify that the results match with the client requirements and are in accordance with the
Health and welfare laws
 Debugging and defect resolution using BA7 module and was involved in Process Improvement within the firm
 Delivered reports to clients and vendorsfrequently using PLSQL and handled all the business communications
 Conducted trainings for new hires and mentoring associates in the team. Took the initiatives and conducted
firm level trainings for implementing a Skill Inventory tool and worked as a SPOC (System point of Contact) to
manage the tool
 Documented the setup configured, analysis and testing updates so that the data can be preserved and
referred on a real-time basis
 Worked in Flexible Spending Accounts team and lead 3 clients independently. Coordinated with Aetna and
the client teams to get the work flowing between ACS and the Carrier

2.  Worked in implementations (Configurations) like Corning, Motorola. Created the Requirements in Corning
and worked on parameter changes in Motorola
 Updated the Specification document, created the test plan and managed a team in Noida, Chennai and Kochi
- Won Contributor of the year (top 10% of the organization) for proactive and good quality work
AON HEWITT, GURGAON, INDIA
Project Title: Annual Enrollment and Change Orders
Role:Senior Setup Configuration Analyst
Clients:Boeing
Roles and Responsibilities:
 Black Box Testing: Worked on GUI, Validation and functional Testing (Unit Testing, Integration Testing,
Acceptance Testing, Release Testing and Regression Testing). Performed Automation testing using ECHO tool
(Hewitt Proprietary tool)
 Analysis: Involved in high complexity analysis to cover all the requirements of the client
 Test Specification: Designed variety of test cases covering all the client's requirements to ensure quality of the
system
 Worked proficiently in creating test scripts as per the client requirements, Manual Testing, Bug finding as well
as resolving
 Involved in Bug Reporting; reporting various bugs with different severities and priorities to save the
production database from defects
 SQL: Also worked on SQL to fetch real data for test environment from Production database by writing queries
 Specification document creation: Involved in documentation of the setup, analysis and testing updates so that
the data can be preserved and referred as and when required.
- Won Client Recognition awards and was awarded thrice by Hewitt as the best employee
TECHNICAL SKILLS
 Core knowledge of Software Development Life Cycle, involved in phases including Testing, Test Planning,
Analysis and Client interaction to gather requirements to implement change orders and Annual Enrollments
for multiple US clients
 Used JIRA to conduct manual testing andproficient in defect resolution within strict timelines
 Skilled in tapping prospects, analyzing their requirements and rendering technical guidance; ability in
managing the overall setup for a client
 Core knowledge in Health and Welfare Plan provisions governed by various US rules and regulations
 Created andfrequently updated the Functional and the Technical Specification documents
 Read and understood the Business Requirement Documents (BRD) to compare the BRD and the system to see
that both are in sync with each other
 Analytical skills for creating test plans covering all scenarios and manually testing the applications to make
sure that they are working as per the client requirements
 Run and created SQLs to fetch data from Backend database using PL/SQL tool, proficient in using MS Office
 Proficient in writing SQLs and fetching data from Oracle and DB2 database
EXTRACURRICULAR
 Won 2 awards for being an outstanding employee in Hewitt and lead the client team in delivering the
projectsensuring quality and delivering within the timelines
 Won awards from the client on delivering the project with 100% quality for short lived projects
 Won silver medal in debate competition at state level
 Represented my undergraduate institution on a national level as a delegate at the India Today Conclave,
debating on social issues
 National level skater and won multiple awards for outstanding performance in drawing and sports
competitions