1. S M L
7924a North 64th Court, Milwaukee, Wi 53223 • Home: 414-502-6734 • Shikita.Lumpkins@gmail.com
Professional Summary
Hands on experience with responding to emails and phone calls about turnaround times with one call resolution for
customer interactions. Highly skilled in troubleshooting Windows, OS issues and android interface. Strong
experience in providing account security including password reset and account information. Highly effective
integrating client feedback and delivering according to agreed specifications and timelines. Strong experience
evaluating available solutions while listening for customer issues.
Skills
40 WPM typing speed Professional phone etiquette
Filing and data archiving Meticulous Attention to detail
Microsoft Office proficiency Communication skills
Advanced Excel knowledge Data entry
Work History
Sales Consultant, 03/2016 to Current
Sterling Commerce Group – Menomonee Falls, WI
Assist customer with creating a package to fit every day needs.
Build payment agreement that works for customer.
Answer calls promptly, sufficiently, and effectively.
Responded to all customer inquiries thoroughly and professionally.
Referred unresolved customer grievances to designated departments for further investigation.
Placed special merchandise orders for customers.
Greeted customers in a timely fashion, while quickly determining their needs.
Answered customer questions about product availability and shipment times.
General Ledger Clerk Coder, 10/2015 to 12/2015
Trans International – Menomonee Falls, WI
Run weekly report to ensure accuracy of invoices, determine errors, and correct as needed.
Monitor and work Laserfiche folders and EDI (Electronic Data Interchange) queue.
Attend and participate in client and/or client carrier meetings as necessary.
Coded and entered at least 200 invoices each day into the in-house accounting software.
Created daily and weekly cash reports for accounting management.
Facilitated successful internal and external audits through sound and thorough documentation.
Reviewed all expense reports for accuracy and proper expense disclosure.
Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
Coded and entered at least 500 invoices each day into the in-house accounting software.
Composed effective accounting reports summarizing accounts payable data.
Posted receipts to appropriate general ledger accounts.
Documentation Preparation Specialist, 03/2015 to 10/2015
BMO Harris Bank Extension Inc – West Allis, WI
Prepare and review loan documents and disclosures for consumer, commercial, and auto loan transactions to
ensure compliance with applicable state and federal government regulations, bank lending policy and
departmental policies and procedures
Review bank account information to ensure correct account is used
Coordinate and schedule documentation preparation and closing
Reviews executed loan documents for completeness and signatures
Provide and communicate with bankers when maturing loans need to close
Provide high level of customer service when responding to internal customer
Provide high level of discretion and confidentiality
Maintain accuracy, efficiency, and thoroughness when completing files for closing

2. Constant increase in files from month to month with minimal errors (3 out of 1303 files completed to date)
Assists in other departments if necessary
Put files away
Scan in documents when necessary
Respond to emails and phone calls about turnaround times
Mortgage Consultant, 06/2014 to 06/2015
Wells Fargo Home Mortgage – Milwaukee, WI
Provide one call resolution for customer interactions
Escrow (Tax and Insurance) trained
Process payments using bill pay system
Provided clarification to customers in reference to contract signed
Hub 1
Settlement statements
Good faith estimates
Escrow statement
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving
problems on the spot.
Provided an elevated customer experience to generate a loyal clientele.
Asked open-ended questions to assess customer needs.
Mastery of customer service management systems and databases.
Managed high call volume with tact and professionalism.
Defused volatile customer situations calmly and courteously.
Addressed and resolved customer product complaints empathetically and professionally.
Executive Processor, 06/2013 to 04/2014
Infosys – Milwaukee, WI
Provided support for Apple devices like iPhone, iPad etc. and iOS interface
Sold support agreements for Apple devices.
Explained reason for support agreements.
Provided account security including password reset and account information.
Integrated client feedback and delivered according to agreed specifications and timelines.
Evaluated available solutions while listening for customer issues.
Clerical Assistant, 09/2011 to 06/2013
Milwaukee Area Technical College – Milwaukee, WI
Provide customer service to internal and external individuals within the high school, GED, and college
divisions.
Responded to customer requests for education verification for admissions departments within the college,
schools all over the nation, and employers.
Mail pick-up and delivery, made photo copies, filed completed forms and transcripts, faxed documents to
appropriate person or institution.
Education
Associate of Applied Science: Business Management, 2014
Milwaukee Area Technical College - Milwaukee, WI
Business Management
Coursework in Business, Management and Communications