1. Shivayogayya Hiremath
I am a network operations professional with progressive Delivery and Operations experience in
Telecom and IP/Data network infrastructure Service Providers. I have proven track record of
leading team who is managing End to End Network Infrastructure, Service Delivery, Service Desk,
NOC Operations and change management activities for the Global network service providers like
British Telecom, Verizon and Vodafone. Network Platforms, including Infrastructure planning,
Design validation, Low level designing, Field Resource planning, logistics planning, Change
scheduling, Implementation, Incident / Problem management, Research analysis, Managed to
meet Service Level Agreement(SLA) standard lead times (SLTs) and right first time (RFT),
Average handling time(AHT), Customer Satisfaction(CSAT) and stakeholders Management. I am
having experience in Project/Program Management, Process Transitions, Risk Assessments and
Mitigation, Resource Management, Network Service Delivery & Operations. Competent team
Manager, trainer and motivator with strong analytical and problem solving skills and hand on
experience in overseas projects delivery.
Seeking new challenging assignments in IT Infrastructure Delivery / Data Centre / Service Desk /
Service Operations / NOC Operations Management.
Key Strength Areas:
Network Planning, Design, Implementation and GNOC operations
Service Delivery and Service Assurance
Project/Program Management and resource management.
Incident and problem management.
Node infrastructure build and support management
Field Operations and Vendor Management.
Business & Financial understanding, Negotiation / Finalizations.
Quality assurance and control policies and procedures.
Process Development and Improvement
Network infrastructure change and risk management
Leading, Supervising and Performance management.
Manager - Service Delivery Operations - Accenture, Bangalore July 2012- Present
Project 1 - Managing High Bandwidth Circuit Delivery for VERIZON
Highlights of Major Responsibilities
Managing Service Delivery Operations assisted by a team of 65 people supporting various
LOB for High bandwidths Circuit build & Delivery (NxT1 to NxOC192)
Managing Delivery Management, Provisioning / Test & Install team, Contributing technical and
Delivery operations leadership to ensure noiseless service delivery.
Ensure committed SLA’s met and drive innovative projects which will help client to enhance
business and save Operational and Infrastructure cost.
Responsible manage client, stakeholders and resource planning and recruitment and ensure
attrition rate less than 10% by facilitating best place to work.
Project forecasting in coordination with supporting team to ensure client services delivered
within the stipulated timeline.
Ensure key service delivery center performance indicators are met and manage individual
team and center performance and recognize and revered high performers.
2. Plan training program for the team to enhance their skill set and performance couching and
counseling to help individuals to meet career goals.
Part of the business advisory team, Encourage team to come up with innovative projects which
will help client business and revenue acceleration and meet operational excellence
Project 2 –Project Manager – Project Management for MSP Network build for Vodafone
Managing International Network Build Management for the APAC region assisted by a team
of 15 people, ensure the Global MPLS network hardware and software upgrades are done as
per the business requirements.
Deputed to UK as KT lead, build end to end process and completed the transition successfully
within the planned window.
Responsible to analyses the network hardware port capacity and propose for the network
SPOC for the completion of the network upgrade from demand management to network
upgrade implementation and commissioning.
Ensure the logistics (Hardware, Software and resources) and site specific documentation &
necessary configurations are in place before raising the change request.
Coordinate with Network planning & regional Leads to understand the business requirements.
Ensure the planned network upgrade completed within the scheduled window and
communicate to all stake holders and complete HLD/LLD and network elements inventory
Lead - Node & Field Operations
BT Global Communications India Pvt Ltd, Hyderabad Sep 2000 – June 2012
Highlights of Major Responsibilities
Managed Network Operations & Field service operations assisted by a team of 16 people.
Contributed technical leadership to ensure smooth operations.
Ensured 100 % up time of GPOPs and customer services, support contract management for
the equipment’s deployed at Node and customer location, review support arrangements and
supplier SLA & effective coordination with supplier for Service/cost negotiations.
Ensured preventive maintenance activities are carried out periodically and review the
performance of the infrastructure and improve operational efficiency.
Planning, deployment and up-grade of the infrastructure to ensure availability and high quality.
Ensured timely delivery of service, setting up effective coordination with Telco to meet access
Circuit delivery timelines. Maintaining regular coordination with supplier and internal team for
the Equipment ordering and cost negotiations.
Reviewing the network connectivity issue (NLD/ILD) & root cause analysis and prepare
process document for improvement and business continuity plan.
Ensuring CPEs deployed for BT services across India are brought under support contract
before installation schedule and periodic service renewal.
Effective coordination with customer and suppliers internal team to facilitate timely delivery
services like MPLS/IPVPN and Internet services and Network integration projects.
Encouraging team in delivering quality service Right First Time and appreciating their efforts.
Review Meetings with Telco’s and CPE vendors and internal team to ensure on time service
delivery, responsible for network capacity and change management activities.
Providing comprehensive maintenance support for Node infrastructure like ATM Switches,
PE’s, L2 & L3 Switches, Cross Connect, UPS, SMPS and DG etc and CPE deployed at
customer location, Consistently achieving 100% assured uptime
Network capacity and change management
Ensured to resolve the issues relating to Access Circuits with minimum MTTR and Planning
& Implementing service improvement plans with the help of suppliers.
Compliance of regulatory requirements and inspections.
Project planning and Network Integration (LAN/WAN, Wireless LAN Controller, WCS, Call
Manger, VoIP solutions and Cisco Telepresence System).
Team building & providing training to team and effective utilization of man power and
3. Overseas Project Experience: Deputed to Singapore to carry out the Installation of Cisco
Telepresence CTS 3010.
Network Engineer: Oasys Office Automation Systems (I) Pvt Ltd Jun 2000 – Sep 2000
Onsite support to KPCL for Maintenance IT infrastructure including Exchange Server
Database Servers, Proxy Servers and PCs, Router and Switches.
Technical Assistant: W.S Telesystems Ltd, Bangalore JAN 1998 – FEB 2000
Testing and servicing of C-DOT WSX600, SBM, RAX, EAPBX switching systems & SDH
Installation of RAX and SBM telephone exchanges for Deportment of Telecom across India.
Site survey and designing network infrastructure for Telecom service provider and Corporate
including LAN, WAN, transmission/switching centers.
Overseas Project Experience: Deputed to Ghana West African Country to carry out the
Installation and commissioning of Telephone Exchanges in 20 major cities of Ghana Telecom
Ltd. Commissioned NEC SDH, CDOT switching systems (WSX-600) for basic service to their
customers given acceptance test to Ghana telecom successfully.
Apprentice Trainee: Indian Telephone IndustriesLtd, Bangalore JAN 1997 – JAN1998
Testing & Integration of Microwave Radio Relay systems BOSCH and NEC, C-DOT RAX &
Helping hand to project manager for Main Switching Unit (MSU) Site survey and Installation.
Master Degree in Information Technology
Bachelor’s Degree in Information Technology
10+2+3 Years Diploma in Electronics & Communications Engineering
Executive Master of Business Administration – Systems Management
Cisco Certified Network Associate (CCNA)
CCNP - Routing and ONT
Name : Shivayogayya Hiremath
Date of birth : 8th Dec 1974
Father’s Name : Gangayya Hiremath
Phone No : +91- 9620180668
Nationality : Indian
Marital Status : Married
Passport : Valid
Present address : # 20/1, 14th Main Road, JC Nagar, Kurubarahalli, Bangalore - 560086
Place: Bangalore (Shivayogayya Hiremath)