1. SHRUTI MEHTA
E-mail: shruti.mehta@tcs.com
Emp # 453453
Cell Number: +91-8866012176
Current Role
Network Team Member (Internal ITIS, Garima Park, TCS-Gujarat, India-West)
• As a Network Team member, I am responsible to ensure that TCS Internet, Intranet, and Project
Specific Network connectivity is available for TCS-Garima Park location and Delivery is happening in
timely manner and Quality is not compromised too.
• Branch and Location level Change Management which includes Change Approval, Management and
Revocation
• End to End Network Infrastructure Design and Implementation of Network design and Project Setup @
TCS-Gandhinagar which includes Setup of IPSec Tunnel and Client to Site VPN Setups
• Coordination with Internet Service Providers for various link procurement
• Responsible for configuration of Firewalls, Routers, L2 and L3 Switches and maintenance
• Monitoring of Network devices and Services to ensure 100% availability
• Capacity Management of Network Links
Experience Summary
• 5.5 Years of Experience in Infrastructure Service Delivery / Consulting / Solutions, Project / Program
Management and executing various delivery modules.
• Methodology & Approach Excellence: Extensively worked on benchmarks/frameworks/standards iSO,
ITIL, Six Sigma, PDCA and Data Centers.
• Strong consultancy and auditory experience ISO and ITIL framework. Have been Part of the team, who
faced and cleared the External triple (ISO-9001, ISO-20000, ISO-27001) Audit, audited by TUV Nord,
and faced certain TCS Internal iQMS and Security Audits designed on ITIL framework.
• Ensuring Business Continuity to avoid an Impact of disaster on routine Business activity. Setting up and
invoking communications, Gathering inputs, Conducting Risk Assessment, Conducting Business Impact
Analysis, Business Continuity plans, Exercise & Maintain plans through logical & simulated drills.
• Ensuring IT Security compliance as per the ISO-27001 Standards.
• Deploying and managing a small to large scale Datacenter.
• Experienced on IT Infrastructure Design & Set-up for New Sites.
• Exposure on Design to Implementation Cycle for New Project’s IT Infrastructure
• Technologies Experience: In almost all kinds of areas like Desktop, Laptop, Networks, Security,
Endpoints, Mobile Devices, Enterprise Tools and Enterprise Systems
• Process Excellence: Incident & Service Request Management, Change Management, Release
Management, Availability Management, Data Center Management, Asset Management & Inventory
Control, Reporting Management, Quality & Document Management, Capacity Management.
• Requirement Analysis & Feasibility Analysis.
• Managing Vendor & Customer Relationships.

2. Technological Experience
Hardware
Workstations: IBM, Lenovo, Dell and HP.
Laptops: IBM, Lenovo, Dell, HP and MAC Book.
Operating
Systems
Microsoft OS: Windows XP, Vista, 7, 8.1, 10.
Networking
Switches: Cisco Catalyst (3750 and 2960 series), Cisco 6500 Series, Juniper 4500 Series,
Extreme Summit.
Routers: Cisco 1800, 2600, 3900 series, Juniper SRX 650
Server Microsoft OS: Windows 2008, 2012.
Storage EMC2
VNX
Security
Firewalls/VPN: Cisco ASA 5505, 5510, 5515, 5555 and 5585
Antivirus: Symantec, McAfee
Tools
Security Administration: Symantec EPM Management Console, Cisco ASDM.
Remote Administration: Dameware, Putty, RC tool (offered by SCCM), MS Remote
Desktop (RDP), WebEx
TCS Internal Tools: GPS, GHD, TQAS, IPMS.
Standard Tools: MS Office 2007,2010,2013; MS Project 2013; MS Lync 2013; IE 7, 8, 9, 10,
11; Acrobat Reader; WinZip, IBM Lotus Notes.
Management
Experience
ITIL V2.0, V3.0; IT Security; Business Continuity; Business Excellence Models; Project
Management; Quality Management
Domain
Knowledge
IT Infrastructure Services Management, IT Security Management, Business Continuity.
Experience Profile: Key Project
Internal ITIS Operations – TCS Since Aug 2011
Customer name: Tata Consultancy Services, Gujarat Region, INDIA
Project
Description:
TCS in Gujarat & Madhya Pradesh state is spread across four cities (Gandhinagar,
Ahmedabad, Vadodara, and Bhopal). More than 200 IT/BPS/ILP projects are being
executed at these locations by approximate 7000 users. In addition to this, we also
have 1600 user capacity Training Center at Gandhinagar location where new joiners are
inducted on various IT platforms.
We provide best-in class, cost effective, highly available and secure IT services to the
internal users by adopting and integrating industry standards like ISO- 9001, ISO-20000
and ISO-27001.
Roles &
Responsibilities
• Service Delivery Associate, Duration: Aug 2011 to Jan 2012
Resolving the Incidents, Service Request and Change Request within Respective
SLAs without Compromising with Security and Compliance Level.
• Configuration and Quality Manager (Team Size of 3), Duration: Feb 2012 to Dec
2012.
Vendor Liosion, arranging Quotation, Raising Procurement Request, Getting

3. Deliveries, and Accepting CIs in System, Classification and allocation, Maintaining
inventory, secure retiring and henceforth managed CI Life cycle.
Ensuring all the Documents related to Process/Functions are at place and
revised/reviewed Periodically ensuring the Compliance Level. Monthly Project
Status reports are to be prepared and to be sent to Senior Management. Readiness
for Audit and completing the same, Closure of the Audit Non-
Conformance/Observation/Recommendation. Also preparing Monthly ITIL and
other quality report like MSR, BSC, and RCA reports.
• Service Delivery Manager (Team Size of 3), Duration: Jan 2013 to May 2013.
Ensuring that all the services are in place as per predefined standards, to restore
any kind of interrupt or degradation in service ASAP either by proving work around
or by providing permanent fix. All Incidents and Service Requests are to be fulfilled
within SLAs. Also carried out RCA for violated and Reopened cases along with
CAPA.
Lead the Team to ensure that Delivery is happening in timely manner and Quality is
not compromised too. Encouraged the Team to identify the Area of Improvement,
hence they can learn and grow to higher levels.
• Network Team Member: (Team Size of 6), Duration: Since Jun 2013
To Ensure 100% availability of Network Infrastructure for Info towers and Garima
Park location. to Ensure that all the services being offered to Customer within
Predefined security standards which includes :
- Network level Change Approval and Implementation
- Various Project SSL, IPSec and Client to Site VPN setup coordination,
Configuration, and Management
- MPLS, ILL and P2P Link Configuration and Management
- VA and PT of Network devices
- Hardening of Critical Cis
- Access Management
- BCP Document, BCP Calendar and BCP Drills
- Firewall Rule-base Reconciliation.
- Vendor coordination for new link procurement and other requirements
- Configuration of Firewalls, Routers, L2 and L3 Switches and maintenance
- Monitoring of Network devices and Services to ensure 100% availability
- Capacity Management of Network Links
- Monthly ITIL Reports preparation
Training / Continuing Education Summary

4. Training Program
Title
Brief Coverage Year
Sharpening
customer Focus
It was customer service and customer relationship management-key
differentiator training. It was External LDP program done through M/s.
Energy Centre
2012
PROPEL-Confluence
It was TCS Internal 1 day Training/Workshop that helps to invoke Innovative
ideas to complete a task Accurately with Completeness and Correctness. It
brings Operational Creativity.
2012
Work Life Balance
It was External 1 day Training/Workshop, to understand the Importance of
Work Life Balance in Professional Life. Professional and Personal Life are like
2 tires of a cycle, for running smoothly, pace synchronization is required.
2012
Customer Centricity
It was External 1 day Training/Workshop, to cultivate the Customer Centric
Approach to understand the challenges of Customer and resolving them
proactively to increase the Customer satisfaction.
2012
Concur to Conquer
It was External 1 day Training/Workshop, on Communication and
negotiation Skill, for fulfilling the requirement. To take rationale and 360
degree decision to achieve the deadline.
2013
Interviewing Skills
for Recruitment
It was TCS Internal 0.5 day Training/Workshop, to understand the points
which are to be kept in mind, while interviewing for a Job Description.
2013
Understanding of
Business by Business
It was TCS Internal 1 day Training/Workshop, to develop a Vision that is
partnering with Customer in Profit & Loss and deliveries.
2013
Six Thinking Hats
It was TCS Internal 0.5 day Training/Workshop that helps to respect the
each and each every Associate and their ideas, then after thinking for most
effective idea to be implemented to achieve the deadlines. It promotes
creative thinking.
2013
Understanding
Numbers that drives
the Business
It was External 1 day Training/Workshop, highlighting on Financial Aspects
of any organization. Basic insight on Balance Sheet, Profit & Loss statement,
Cash Flow Statement and its various parameters, was shared during the
same.
2013
Persuade with
Power
It was External 1 day Training/Workshop, on Decision Making and
communication skill. Describing about very basic skills like consistency that
helps to built Experience Certainty that can help customer to feel comfort
zone.
2013
Emotional
Intelligence
It was External 1 day Training/Workshop on Emotional Intelligence that is
very frequent required for Team Leader to ensure all deliveries are at place
with Happy Teammates. Focusing on Customer, Ensuring Organization
Management Strategies with Happy and Satisfied Team.
2013
Leadership Skills &
Communications
Strategies
It was External 2 days workshop on Leadership Skills and Communication
Strategies for effective dealing with Customers, Corporate and Service
Providers to ensure service continuity.
2014
Decision, Analysis
and Resolution
Techniques
It was Internal 1 day Training on Effective decision making technique
leading to prioritizing urgent and important activities having major outcome
/ result.
2014
Courses / Training Imparted
Training Program Brief Coverage Year

5. Title
Network Link
Invoice Processing
KSS on How to Process Network Link Invoice Processing which includes
Dedicated Project link invoices as well as Shared Internet Link invoices for
Branch.
2014
Basic Network
Troubleshooting
Understanding Network Topology of TCS Garima Park, Basics of VPN
connectivity workflow and troubleshooting steps to be performed
2015
KSS on Monthly
Report Preparation
How to prepare Monthly Capacity and Availability ITIL Reports
2016
Certification Qualified
Certification Name Brief Coverage Year
ITIL 2011 Foundation
Certificate
Achieved External Certification of ITIL 2011 Foundation, demonstrating
best practices and framework suitable to Service Industry.
2014
PDCA PI Project
Have completed PDCA PI Project of Cost avoidance for Cost Effective
Solution for SANTAM Project Setup at TCS-Garima Park with Impact #
343582
2015
Educational Summary
Semester/Year University Year Of Passing Percentage
Degree Engineering in
Information Technology
Bhavnagar University June, 2010 72.8%
12th
Class GSHSEB March, 2006 75.4%
10th
Class GSHSEB March, 2004 87.71%
Personal Details
Date of Birth 17-August-1989
Nationality INDIAN
Marital Status Single
Present Domicile Gandhinagar, Gujarat, India
Passport Details
Name as on
passport
Relationship
Passport
Number
Issue Date Expiry Date Place of Issue
SHRUTI P MEHTA SELF J6197468 03-Jun-2011 02-Jun-2021 Ahmedabad

6. Title
Network Link
Invoice Processing
KSS on How to Process Network Link Invoice Processing which includes
Dedicated Project link invoices as well as Shared Internet Link invoices for
Branch.
2014
Basic Network
Troubleshooting
Understanding Network Topology of TCS Garima Park, Basics of VPN
connectivity workflow and troubleshooting steps to be performed
2015
KSS on Monthly
Report Preparation
How to prepare Monthly Capacity and Availability ITIL Reports
2016
Certification Qualified
Certification Name Brief Coverage Year
ITIL 2011 Foundation
Certificate
Achieved External Certification of ITIL 2011 Foundation, demonstrating
best practices and framework suitable to Service Industry.
2014
PDCA PI Project
Have completed PDCA PI Project of Cost avoidance for Cost Effective
Solution for SANTAM Project Setup at TCS-Garima Park with Impact #
343582
2015
Educational Summary
Semester/Year University Year Of Passing Percentage
Degree Engineering in
Information Technology
Bhavnagar University June, 2010 72.8%
12th
Class GSHSEB March, 2006 75.4%
10th
Class GSHSEB March, 2004 87.71%
Personal Details
Date of Birth 17-August-1989
Nationality INDIAN
Marital Status Single
Present Domicile Gandhinagar, Gujarat, India
Passport Details
Name as on
passport
Relationship
Passport
Number
Issue Date Expiry Date Place of Issue
SHRUTI P MEHTA SELF J6197468 03-Jun-2011 02-Jun-2021 Ahmedabad