1. Mr. Shyamalendu Biswas
biswas.shyamalendu@gmail.com +91 9881470236
s_biswasgat@yahoo.co.in
Career overview
 Overall 15+ years of experience in all the SDLC phases in various applications in Telecom &
Banking domain.
 5+ years as Project Manager and Technical Consultant, in client facing role and headed
teams distributed across multiple locations in India & abroad.
 9+ years in Telecom OSS & BSS domain and Good understanding on Oracle BRM.
 4 years as Build & Configuration lead (StarTeam and SVN), pioneered delivery and
release management.
 8+ years of application development in Oracle 8i/9i/10g, PL/SQL, Oracle D2K migration,
Data Modeling, Data Warehouse, Data Mining and UNIX shell scripting.
 3+ years in 24*7 Production support.
 3+ years’ in automation and testing cycles & key contributor in Continuous Integration
Testing maturity process.
 3+ years in managing Java/J2EE Enterprise applications.
 2.5+ years in Web application and mobile application development.
 Worked extensively with both Agile & Waterfall methodologies.
 Well experienced in proposal writing and effort estimation & negotiation.
Academics
 Executive P.G. Diploma in Telecom Management from SITM (Symbiosis Institute of Telecom
Management) Pune, 2012.
 B. E. in Electronics & Instrumentation Engineering from NIT, Rourkela, Orissa, India, 1997.
Professional certifications & Achievements
 I passed 2 papers of Oracle Certified Professionals (OCP) in developer suites.
 I received couple of promotions and multiple internal awards within Tech Mahindra Ltd.
 During Hinduja TMT tenure, I resolved a long pending issue with the application for an
overseas client.
Employment details
Duration Organization Location Designation
Jan ’16 – Jul ’16
CredenTek Software &
Consultancy Pvt. Ltd.
Pune, India Project Manager
Apr’06 - Oct’15 Tech Mahindra Ltd. Pune, India Technical Manager
Oct’04 – Apr’06 Hinduja TMT. Bangalore, India Sr. Software Engineer
Aug’04 – Oct’04 ITC InfoTech Ltd. Bangalore, India Trainee
Jan’02 – Jun’04 GA Technologies. Bangalore, India Software Engineer
Feb’00 – Dec’01 India 2000. Kolkata, India Software Engineer
Technical skills
Operating Systems Windows, Unix
Languages C, PL/SQL, Java/J2EE
Databases Oracle 8i, 9i, 10g; MS Access
GUI Oracle Forms & Reports, VB6

2. Web technologies HTML, Java script, CSS, XML
Tools & utilities
UML, Toad, SVN, StarTeam, HPQC, JIRA, Crystal Reports, Installshield,
MS Project, Hudson, Oracle HRMS & FIN., OBIEE
Domain Telecom, Banking.
Professional experience
1. iCapture Next- TAB Banking
Organization : CredenTek Software & Consultancy Pvt. Ltd.
Period : Jan-2016 to Jul-2016
Client : ICICI Bank, India.
Team size : 9
Project Description: Develop TAB banking application for Android Tablets.
Roles & value added: Analyze the requirements; prepare solution approach document, project
plan, estimation, finalizing sitemap, wireframes, UI layouts, code review. Successfully negotiated
several reported issues into new change request that generated additional revenue.
I have prepared proposals for 2 new projects.
2. CSI Service Layer
Organization : Tech Mahindra Ltd.
Period : Mar-2013 to Oct-2015
Client : American Telephone and Telegraph Company (AT&T).
Team size : 65 approx.
Project Description: Common Services Interface (CSI) is a middleware platform which hosts a
collection of various APIs that provides a single point web-service interface for multiple
downstream systems like Order management, Customer service & Network management system.
Roles & value added: worked as project manager cum Scrum master.
 Orchestrated more than 3 fold ramp up in team size as well as the project revenue.
 Initiated regular customer interaction & CSAT process.
 Involved in multiple technical innovations.
 Enriched project quality level and qualified external TL9000 surveillance quality audit.
 Participated in couple of Request for Proposals.
3. PACS (PlanningAssignment &ConfigurationSystem)
Organization : Tech Mahindra Ltd.
Period : Jan-2009 to Feb-2013
Client : British Telecommunications Plc. (BT)
Team size : 6
Project Description: PACS is the common network planning of logical inventory system for 21
century networks of BT's Wholesale business. It also integrated with capacity management of
BT's network.
Roles & value added: Technical lead for various build creation (Oracle DB, Oracle Forms,
Java/J2EE, Flex 4, Visual basic objects) & SVN configuration management.
 Achieved 100% automation from manual process in build process.
 Partial owner for implementing Continuous Integration Testing process.
 Developed & mentored a team of 6 people catering similar service for multiple projects.
4. PIPER (Physical InventoryPlanningandElectronicRecord)
Organization : Tech Mahindra Ltd.
Period : Nov-2007 to Dec-2008
Client : British Telecommunications Plc. (BT)
Project Description: Support for high profile technical training environment on GIS application
(Network Engineers, Arc Map) and Oracle BRM.

3. Roles & value added: Develop, upgrade & support of various PIPER environments & BRM
environment and resolving issues.
 Analyzed & rectified a critical issue which caused multiple production defects.
 Groomed few new members.
 Since it is a initial phases of OBRM implementation within our organization I gained
knowledge with minimal guidance.
5. NEMOS DR (NetworkModelingSystem- DataRepository)
Organization : Tech Mahindra Ltd.
Period : May-2006 to Oct-2007
Client : British Telecommunications Inc. (BT)
Project Description: Collecting & processing route traffic data from external (Traffic Hawk)
system and feeding for the various downstream systems, Wallboard display & input for capacity
management.
Roles & value added: Providing 24*7 productions supports (SQL query tuning, Maintaining
production database and processing & sending data to different downstream systems). Used
Oracle Business Intelligence tool.
 Developed & implemented a critical & urgent enhancement request on time.
 Successfully managed ad-hoc production outage single handedly during festival vacation
soon after joining the project.
 Improved system performance by tuning several queries.
6. PHOENIX
Organization : Hinduja TMT.
Period : Oct-2004 to Aug-2005 and Dec-2005 to Apr-2006
Client : SAIPA - Iran
Project Description: A home grown ERP system for SAIPA Corporation (a leading car
manufacturer), Iran named Phoenix.
Roles & value added: Senior technical developer.
 Developed Warehouse & Purchase modules
 Low level design, coding, unit testing, reviewing, documentation.
7. SAND STORM
Organization : Hinduja TMT.
Period : Sep-2005 till Dec-2005 (approx. 4 months)
Client : APSL – Saudi Arabia
Project Description: Gulf Oil, partnered with Advanced Petroleum Services Limited (APSL) runs
lots service stations, in the name of Gulf Express in Saudi Arabia. It has various modules like
cash collection, Cash balance, Sales, Inventory and transfer of service station data to Head
Office on a batch mode.
Roles & value added: 2nd and 3rd line support (Handling production issues, SQL tuning,
enhancement, customer facing & consultation).
 I have resolved a long pending issue related on data transfer between head office and
service stations and several application performance issues.
 Improved application performance by tuning several queries.
8. BAT LEAF
Organization : ITC InfoTech Ltd.
Period : approx. 2 months
Client : British American Tobacco (BAT)
Project Description: BAT is one of the world’s largest tobaccos manufacturing company.
Roles & value added: I was involved in preparing low level design and developing UI prototypes
for all the Oracle Forms & Reports related to Planning Module.

4. 9. Total Banking Automation system
Organization : GA Technologies
Period : approx. 15 months
Project Description: This is development of banking operations. It includes customer & account
management, transactions, different instruments processing, loans, surety, various authorization,
interest calculations, lockers, share module.
Roles & value added: Developer; Requirement analysis, coding, unit testing, peer reviewing and
Data modeling and Data designing, documentation.
10. Hospital Management
Organization : GA Technologies.
Period : approx. 5 months
Roles & value added: Developer; coding, unit testing and code reviewing.
11. Multimedia& E-Commerce portals
Organization : India 2000.
Roles & value added: Designed and developed of websites.
 Started with a single project and ended with double digit number of customers.
Personal details
Gender & Marital Status Male & Married
Date of Birth 02-Mar-1971
Extra-Curricular
Activities
N.C.C., Exhibition, Athletics, School drama, I was centre ambassador
in Tech Mahindra Ltd.
Hobby Gardening, Cooking
Present location Pune, Maharashtra, INDIA