Converged Broadband Services Fulfillment-Delivered
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Tom Vari, Rogers & Brian Cappellani presented at TMForum Management World Nice 2008
![Rogers Media Leading Media Brands Rogers Cable Largest Cable Provider Rogers Wireless Largest Wireless Carrier Revenues: LTM $ 5,503M Operating Profit: LTM $ 2,589M Powerful Combination of High-growth Communications & Media Assets Generating Operating Profits of $3.7B ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Revenues: LTM $ 3,558M Operating Profit : LTM $ 1,016M Revenues: LTM $ 1,317M Operating Profit: LTM $ 176M ROGERS AT A GLANCE](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
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Converged Broadband Services Fulfillment-Delivered
- 1. Tom Vari Senior Vice President, Application Delivery Brian Cappellani Chief Technology Officer, Sigma Systems May 22, 2008 Converged Broadband Services Fulfillment…Delivered
- 5. Current System Structure V21 Customer Management Rogers Self Service V21 Billing Super System Billing Customer Interaction Manager Consolidated Bills SGI Super System Customer Management CSM On-line Launch for ordering, billing and collections APIs to V21 and SS Case Management Wireless Cable Wireless – Voice – Data - Pagers CATV – PPV – Broadband – RHP & RTI Launch for ordering, billing, collections
- 12. Sigma eTOM functionality at Rogers Operations Fulfillment Assurance Billing Operations Support & Readiness Customer Relationship Management Service Management & Operations Resource Management & Operations Supplier/Partner Relationship Management Service Configuration & Activation Service Problem Management Service Quality Analysis, Action & Reporting Service & Specific Instance Rating SM&O Support & Process Management Service Management & Operations Readiness Supplier/ Partner Interface Management S/P Buying S/P Purchase Order Management S/P Problem Reporting & Management S/P Performance Management S/P Settlements & Billing Management S/PRM Operations Support & Process Management S/P Relationship Management Operations Readiness Resource Provisioning & Allocation to Service Instance Resource Problem Management Resource Restoration Resource Data Collection, Analysis & Control RM&O Support & Process Management Resource Management & Operations Readiness Retention & Loyalty Customer Interface Management Billing & Collections Management Customer QoS / SLA Management Problem Handling Selling Order Handling Marketing Fu l fil l ment Response CRM Operations Support & Process Management CRM Operations Readiness Sales & Channel Management
- 14. Rogers Architecture © 1996 - 2007 Sigma Systems. Private & Confidential.
- 16. Thank You Tom Vari Senior Vice President, Application Delivery [email_address] (647) 747-5411 Brian Cappellani CTO, Sigma Systems [email_address] (416) 365-3966
Notas del editor
- QUICKLY: FOR THOSE OF YOU NOT FAMILIAR WITH ROGERS, WE’RE A PUBLIC CANADIAN COMPAN Y GENERATING OVER $10B OF REVENUE & OVER $3.7B OF EBITDA ANNUALLY WE’RE THE COUNTRY’S LARGEST WIRELESS CARRIER WITH 7.3M SUBSCRIBERS & THE ONLY CANADIAN CARRIER ON THE GSM GLOBAL STANDARD WE ARE ALSO THE LARGEST CANADIAN CABLE OPERATOR WITH 2.3M CABLE SUBS, 1.5M INTERNET SUBS & 990K RESIDENTIAL TELEPHONY SUBS WE OWN A BROAD PORTFOLIO OF RADIO & TV BROADCAST PROPERTIES INCLUDING THE CITYTV NETWORK; THE COUNTRY’S ONLY HOME SHOPPING NETWORK; A LARGE PUBLISHING PORTFOLIO & THE TORONTO BLUE JAYS BASEBELL TEAM & THEIR STADIUM THE ROGERS CENTRE OF PARTICULAR NOTE – WE’RE THE ONLY NORTH AMERICAN CARRIER ABLE TO OFFER THE QUADRUPLE PLAY OF WIRELESS, TV, INTERNET & TELEPHONY OVER OUR OWN FACILITIES WE ARE RADPIDLY MOVING TO RUNNING THE ENTERPRISE MORE & MORE AS ONE HIGHLY-COORDINATED OPERATING COMPANY EXECUTING IN THE MARKET AS A SINGLE BRAND
- TO BEGIN WITH SOME CONTEXT: I TRULY BELIEVE ROGERS HAS THE BEST ASSET MIX OF ANY COMMUNICATIONS COMPANY IN CANADA, IF NOT NORTH AMERICA. WE HAVE EACH LEG OF THE QUAD PLAY EACH ONE OF OUR PRODUCT PORTFOLIOS IS IN GROWTH MODE WITH WIRELESS LEADING THE TRAJECTORY WITH CONSISTENTLY STRONG DOUBLE-DIGIT REVENUE & OPERATING MARGIN. WITH ~37% SHARE OF THE CANADIAN WIRELESS MARKET & 30% OF THE CANADIAN CABLE MARKET, WE LOOK NOT UNLIKE WHAT A COMBINATION OF AT&T/CINGULAR WIRELESS & COMCAST WOULD LOOK LIKE HERE IN THE U.S. WE’RE UNIQUELY POSITIONED TO OFFER A TRUE QUAD PLAY OF COMMUNICATION SERVICES….. ON A PLATFORM THAT WE OWN & WHICH IS BECOMING EVER MORE INTEGRATED….. AND WE HAVE A POWERFUL BRAND THAT’S SYNONYMOUS WITH INNOVATION ACROSS CANADA